[Vtigercrm-developers] Tickets, Modified Time & Comments

[IT-Solutions4You]

Yes you are right, but vtiger don't actualize Modified tine if the 
"related" record is changed. We have created a separate field "Last 
comment date" in TT module and defined new Workflow:
1/ on every save
2/ if comments is added
3/ update field task where Last comment date field == get_date('today')

This is "compatible" solution.

Matus.


Dňa 27. 6. 2017 o 12:05 Simone Travaglini napísal(a):
> Hi Alan,
> what you say have sense in my opinion.
> 
> 2017-06-27 11:55 GMT+02:00 Alan Lord 
> <alanslists at gmail.com 
> <mailto:alanslists at gmail.com>>:
> 
>     I just had a question from a customer which to me seems to make
>     perfect sense.
> 
>     If a new comment is added to a Ticket, they were expecting the
>     Modified Time of the _ticket_ to be updated accordingly.
> 
>     This seems to me to be a perfectly rational expectation as customers
>     can submit comments to tickets, engineers might add comments and
>     this could go on for some time. But if nothing in the ticket itself
>     is changed then the modified time would stay potentially weeks in
>     the past - which is not really reflecting the reality of the
>     situation. The ticket is being actively worked on...
> 
>     Comments?
> 
>     Opinions?
> 
>     TIA
> 
>     Al
> 
> 
>     _______________________________________________
>     http://www.vtiger.com/
> 
> 
> 
> 
> -- 
> Simone Travaglini
> 328 5499846
> Linkedin: Simone Travaglini
> 
> 
> Rispetta l'ambiente: non stampare questa mail se non ti è veramente 
> necessario!
> 
> 
> _______________________________________________
> http://www.vtiger.com/
>