[Vtigercrm-developers] PDFMaker, workflows, mailscanner

[IT-Solutions4You]

I suppose, attachment is not created(send) from CRM2 and for this case 
can't be created in CRM1.

As you wrote:
"when email is sent to CRM 1 from CRM 2 with use of workflow
pushing PDFMaker attachment, it converting email to ticket but NOT
attaching

CRM2 use Workflow for generate pdf attachment ? Is this really 
generated, added into email ?

Matus.

Dňa 16. 8. 2016 o 12:16 Stacey Johnson napísal(a):
> Matus, as document should be created in CRM1 it all fine in there, as
> other communication (whatever scenario) creating  documents in CRM 1
> just except emails sent by workflow in CRM 2.
> Actually CRM2 is a testing env with W2 + PDFMaker so I will investigate
> further and contact you gents on priv accordingly
>
> Stacey
>
> On Tue, Aug 16, 2016 at 3:51 PM, IT-Solutions4You
> <info at its4you.sk
> <mailto:info at its4you.sk>> wrote:
>
>     Please try to use PDF Maker as Document Workflow task in CRM2
>     installation to check if the storage privilegies is set correctly. I
>     suppose the CRM2 don't create attachemnt becose of wrong
>     file/directory permission.
>
>     Matus.
>
>     Dňa 16. 8. 2016 o 3:59 Stacey Johnson napísal(a):
>
>         CRM 1 have running mail scanner which is working without problems.
>         Scanner reading, creating tickets and attaching to tickets
>         relevant files.
>         BUT, when email is sent to CRM 1 from CRM 2 with use of workflow
>         pushing PDFMaker attachment, it converting email to ticket but NOT
>         attaching
>         any related files (not harvesting from email as it not exist in
>         Document
>         module too).
>         Wondering if anyone has met such behavior and how to resolve it
>
>         Stacey
>
>
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