[Vtigercrm-developers] mailscanner/converter not working (again)

[Stacey Johnson]

Simply tick "Any" condition instead of "all"

On Thu, Apr 23, 2015 at 4:28 PM, Uma S <uma.s at vtiger.com> wrote:

> Hi,
>
> Please do refer this documentation
> <https://wiki.vtiger.com/index.php/Mail_Converter> for set-up of Mail
> Converter and how conditions work in dependency.
>
> On Thu, Apr 23, 2015 at 12:30 AM, lajeesh k <lajeeshk at gmail.com> wrote:
>
>> Hi,
>>
>> I have seen that when match set to all condition rule is not getting
>> applied and when match any condition  its working even if there is no
>> conditions specified
>>
>>
>>
>>
>> Regards,
>> Lajeesh
>>
>> On Wed, Apr 22, 2015 at 1:18 AM, Zebra Hosting <support at zebrahosting.eu>
>> wrote:
>>
>>>   Thanks, checked the DB. No ID’s there but other records show the
>>> mailboxes and rules correctly.
>>> It seems for some reason the scanner is not running properly.
>>>
>>>  Since it does not work on two different mail servers, it points to the
>>> webserver. I have changed the webserver back to standard apache without the
>>> regular NGINX proxy and changed back from PHP 5.5. To 5.4
>>> Now I see ID’s coming in.
>>>
>>>  Clearly an issue with PHP 5.5. Or our proxy system (Standard on Plesk
>>> and Vesta Panels).
>>>
>>>  For now I see it only scans the mails from yesterday and today. Is
>>> there a way to force it to get all the previous emails?
>>> (I see a rescan setting in the DB set to 1)
>>>
>>>  Bastiaan Houtkooper
>>> Zebra Hosting
>>>
>>>
>>>
>>>
>>>   From: Conrado Maggi
>>> Reply-To: "vtigercrm-developers at lists.vtigercrm.com"
>>> Date: dinsdag 21 april 2015 19:40
>>> To: vtigercrm-developers
>>> Subject: Re: [Vtigercrm-developers] mailscanner/converter not working
>>> (again)
>>>
>>>   The scanned emails are saved in vtiger_mailscanner_ids table.
>>>
>>>  Inside modules/Settings/MailConventer/actions/MailScannerActions.php
>>> is where the rules run.
>>> modules/Settings/MailConventer/actions/MailScanner.php in there is the
>>> performScanNow() function.
>>>
>>>  You need to start working in there.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Apr 21, 2015 at 7:18 PM, Zebra Hosting <support at zebrahosting.eu>
>>> wrote:
>>>
>>>> OK never got a single answer how to debug the mail converter when it is
>>>> not working.
>>>> Can’t find any info about the working. (does it store an index
>>>> somewhere, sets a flag on the mail?)
>>>>
>>>> Really, a fresh setup of 6.20 and it is not working.
>>>>
>>>> Would be nice to get a helping hand. Even a paid solution is an option
>>>> because our company is not able to use the CRM as it is ment to.
>>>>
>>>> Bastiaan Houtkooper
>>>> Zebra Hosting
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On 14-04-15 09:30, "Zebra Hosting" <support at zebrahosting.eu> wrote:
>>>>
>>>> >OK no help or suggestions how to debug this????
>>>> >Even on a fresh install it is not working?
>>>> >
>>>> >As a double check I have setup a clean mailbox on other server system
>>>> (smartermail on windows)
>>>> >Only 1 email in there but email never makes it to the contacts.
>>>> >During setup the connection is instantly and the folders are found.
>>>> But just scanning with no rules does not connect the message.
>>>> >Manual scanning keeps showing the Ajax window and never finishes.
>>>> Clearly something not ok.
>>>> >
>>>> >It’s a deal breaker now if we keep working with vTiger or not.
>>>> >
>>>> >Bastiaan Houtkooper
>>>> >Zebra Hosting
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >On 12-04-15 09:33, "Zebra Hosting" <support at zebrahosting.eu> wrote:
>>>> >
>>>> >>Simple setup of the mailconverter on fresh install of v6.2 does not
>>>> add any mails to contacts.
>>>> >>
>>>> >>Setup scans one mailbox, add to contacts[from] no rules. Same mailbox
>>>> is used in mailmanager without issues.
>>>> >>
>>>> >>I have set all messages to “unread” to see if it made a difference
>>>> but still no success.
>>>> >>Scanner is running under cron but also tested with the manual option.
>>>> It keeps running forever, not a single mail added, no errors shown.
>>>> >>No new ones, no older ones (scanned earlier with the previous setup).
>>>> >>Mailbox runs under SSL, certs are all official.
>>>> >>
>>>> >>No errors in the log.
>>>> >>PHP 5.5
>>>> >>vTiger version: 6.20 / 20150128
>>>> >>
>>>> >>How to proceed from here?
>>>> >>
>>>> >>Bastiaan Houtkooper
>>>> >>Zebra Hosting
>>>> >>
>>>> >>
>>>> >>_______________________________________________
>>>> >>http://www.vtiger.com/
>>>> >
>>>> >_______________________________________________
>>>> >http://www.vtiger.com/
>>>>
>>>>  _______________________________________________
>>>> http://www.vtiger.com/
>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
>
> --
> With
> Best Regards
> Uma.S
> Vtiger Team
>
> _______________________________________________
> http://www.vtiger.com/
>
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