[Vtigercrm-developers] Campaign Manager and large lists

[Hamono, Chris (DPC)]

Hi Stacey

I  will always try to help with code I have fixed.

But in echoing your statement I am also disappointed in the deliberate lack of openness. Two very recent and stark examples for me are when I reported usernames not being accepted in the mail converter and the failure of handling moderate size lists in campaign manager.

In both cases Manu responded with the claim that the problem does not exist. And then when I provided more details and in the case of the user name issue very precise details, I was ignored, making me feel as though I totally wasted my time and effort.

My fear is that my involvement is helping fix the ondemand version and not finding its way into the open source version.

But again I truly appreciate the huge number of man hours put into vtiger. The out of the box functionality is very impressive. Although I wonder how much of that is lifted straight from sugarcrm?

I have repeatedly considered the likes of yetiforce or even forking my own version. But am constantly held back knowing how much time I have invested in making vtiger work for us (we now have a few different systems each heavily customised) that I am reticent to have to redo all that work.

As they say between a rock and a hard place!

I respect the need to earn an income. And it can be very hard to do so in the open source world but the input of a multitude of developers around the world who are all trying to make the product better should be rewarded in the very least by making them feel they are contributing to a great product.

I do not feel like that at the moment.

Chris

From: vtigercrm-developers-bounces at lists.vtigercrm.com [mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] On Behalf Of Stacey Johnson
Sent: Thursday, 18 June 2015 1:18 PM
To: vtigercrm-developers at lists.vtigercrm.com
Subject: Re: [Vtigercrm-developers] Campaign Manager and large lists

Vtiger is not typical open source. Here is no more sharing code and not much mutual help. Most of devs here seems to be focused on income (what is natural anyway) and typical contribution not exists.
Major reason is that vtiger is concentrated on the money and in their interest is not to get code improved by meaning of contribution in open source but only sending extensions to Extension Store so they can get part of your revenue.
For this reason they will not allow vtiger to get to GitHub, so devs will not be able to create their forks easily and request controversial for vtiger pullouts. Full control over code guarantee them designing marketing strategy.
That was discussed few times but Chris issue bring me back to this tasteless situation.


Morning
Stacey

On Thu, Jun 18, 2015 at 9:26 AM, Hamono, Chris (DPC) <Chris.Hamono at sa.gov.au<mailto:Chris.Hamono at sa.gov.au>> wrote:
The campaign module is very seriously broken. It only works for very small lists.

For privacy reasons we are unable to uses services like mailchimp. Therefore we were forced to modify vtiger to make the campaign module work properly.


What we did was…


•         Put a limit on the displayed emails, if there are more than say 25 emails to be sent, the following happens

o   The compose email screen shows a message stating there are too many emails to show

o   All emails are queued to be sent in the background (not when the form is submitted)

•         We added a “From Name” so that emails could be sent using an arbitrary display name rather than the user who created the mailout.

•         We fixed the mail queue as it was buggy and did not work at all (this means import email notifications do not work)

•         We added a limit on the number of emails to be sent per run. For us we chose 250 emails every 15 minutes but any number can be chosen

•         Prevented the system from timing out and therefore failing

•         Prevented the system from failing if the user closes their browser before the queueing process is complete

•         Enhanced performance by halving the huge(HUGE) number of sql calls (much more can/should be done here)

•         Other fixes and changes to make the system a little more fool proof.


Most of the issues are actually in the underlying emails module and vtiger core.

With these changes we can now send an arbitrarily large number of emails (tested to 5000)

If anyone is interested please contact me.

Chris

P.S. I love vtiger. I am trying not to be too critical but much of it is poorly tested and therefore has many bugs and very rough edges.

From: vtigercrm-developers-bounces at lists.vtigercrm.com<mailto:vtigercrm-developers-bounces at lists.vtigercrm.com> [mailto:vtigercrm-developers-bounces at lists.vtigercrm.com<mailto:vtigercrm-developers-bounces at lists.vtigercrm.com>] On Behalf Of Richard Hills - Technologywise
Sent: Wednesday, 17 June 2015 8:26 AM
To: vtigercrm-developers at lists.vtigercrm.com<mailto:vtigercrm-developers at lists.vtigercrm.com>
Subject: Re: [Vtigercrm-developers] Campaign Manager and large lists

Just wanted to say that we ended up creating a module to sync campaigns in vtiger to mailchimp lists as we were also not happy with vtiger native mailing for larger lists.
On 15/06/15 20:20, Hamono, Chris (DPC) wrote:
How many emails did you try and load?
I was doing a small test with just a few thousand in the list (4 or 5)

The browser is the latest Firefox. And my machine has 8 gig of ram. So I doubt its a resource issue.

Chris

From: Manu urs<mailto:manu.k at vtiger.com>
Sent: ‎Monday‎, ‎15‎ ‎June‎ ‎2015 ‎5‎:‎49‎ ‎PM
To: vtigercrm-developers at lists.vtigercrm.com<mailto:vtigercrm-developers at lists.vtigercrm.com>

Hi
We tested this against the vtiger 6.3.0, It is not reproducible. Can you please add some  more information like  Browser  and its version  you are using.
Regards,
Manu Urs

On Mon, Jun 15, 2015 at 1:16 PM, Stacey Johnson <stacey.johnson110 at gmail.com<mailto:stacey.johnson110 at gmail.com>> wrote:
I dont work and another 4 people I know don't do.
Once somebody used to work with some professional spamming app they will not accept this weird module.

Stacey

On Mon, Jun 15, 2015 at 1:50 PM, Hamono, Chris (DPC) <Chris.Hamono at sa.gov.au<mailto:Chris.Hamono at sa.gov.au>> wrote:

When using the campaign manager it tries to load every email address into the browser and format it into the  “TO” list

With a large number of users this crashes the browser and takes forever.

What options do we have to work around that? How do others work with large lists?

Chris

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http://www.vtiger.com/



--
Regards,
Manu



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http://www.vtiger.com/


--

Richard Hills

TechnologyWise Ltd, Tauranga, NZ

richard at tw.co.nz<mailto:richard at tw.co.nz>

www.technologywise.co.nz<http://www.technologywise.co.nz>

ph: +64 (0)7 571 1060

fax: +64 (0)7 571 1061

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http://www.vtiger.com/

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