[Vtigercrm-developers] 6.2 PBX Manager

[Richard Hills - Technologywise]

My issue was down to an out of date field remaining in vtiger_field table.

Thank you for the feedback those of you who did respond.


On 03/02/15 08:40, Richard Hills - Technologywise wrote:
> I have now found that my believe that the auth_privileges file was 
> causing this problem was incorrect.
>
> I will return to my first request for information as to what 
> interaction with the CRM the pbxmanager connector has, I would like to 
> know what functions it is using so that I can debug and hopefully find 
> what is failing there.
>
> Thanks
>
> On 02/02/15 20:37, Richard Hills - Technologywise wrote:
>> Have now found vtlib_RecreateUserPrivilegeFiles. Thanks.
>>
>> On 02/02/15 16:51, Richard Hills - Technologywise wrote:
>>> Okay, so can someone tell me how to generate the user_privileges 
>>> files? I can't seem to get them to be created using the calculate 
>>> sharing rules button (thought this was correct).
>>>
>>>
>>> On 02/02/15 16:44, Richard Hills - Technologywise wrote:
>>>> This can now be ignored. Issue was the old user_privileges files.
>>>>
>>>> On 02/02/15 13:38, Richard Hills - Technologywise wrote:
>>>>> We are still struggling to upgrade from 5.4 to 6.X and are now 
>>>>> down to one final issue (again, no doubt more will be found when 
>>>>> this is solved).
>>>>>
>>>>> When we initiate a call from the CRM, a call is started on the 
>>>>> extension, but never connected to anywhere.
>>>>>
>>>>> The exact same files are in use as copied from a fresh install 
>>>>> where calls work fine.
>>>>>
>>>>> This leads me to believe that the vtiger asterisk connector app 
>>>>> (running on the pbx server) is querying the vtiger database, or in 
>>>>> another way accessing the vtiger database and something there is 
>>>>> failing. Can someone give me information as to exactly what the 
>>>>> connector is doing?
>>>>>
>>>>> Thanks
>>>>>
>>>>
>>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>

-- 
Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz
www.technologywise.co.nz
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061