[Vtigercrm-developers] PBXManager - Asterisk Connector Debugging

Alex Martin alex at theclearsource.com
Tue Oct 28 20:14:20 GMT 2014 

No problem, if you need anymore let me know.

 

extensions.conf (extensions_custom.conf in freepbx)

[vtiger-out]

exten => _X.,1,GotoIf($[${LEN(${CALLERID(num)})} = 11]?3) // I have this to
check for 11 digit number. Skips to 3 if it is 11 digits.

exten => _X.,2,Set(CALLERID(num)=1${CALLERID(num)}) //Add a 1 if there is
only 10 digits as most carriers in the USA require 11 digits to dial. Not
sure about the uk, haven't been home in a few years.

exten => _X.,3,Agi(agi://0.0.0.0/incoming.agi)

 

Sip.conf:

[exampletrunk]

type=friend

secret=secret

username=username

host=sip.yourhost.com

dtmfmode=rfc2833

context=from-internal

canreinvite=no

allow=g729

insecure=port,invite

fromdomain=sip.yourhost.com

 

 

Settings in PBXManager config:


Vtiger Asterisk App URL

*.*.*.*:10224 (you can use any port I believe)


Outbound Context

vtiger-out (extensions.conf context you created)


Outbound Trunk

trunkname (trunk in sip.conf)


Vtiger Secret Key

Random key

 

 

VtigerAsteriskConnector.properties 

// Location where the application server will be running.

ServerIP   = 0.0.0.0

ServerPort = 10224

 

// Call Recordings storage path

StorageDir = /var/spool/asterisk/monitor

 

// Location where the applications database files will be stored.

AsteriskAppDBPath = /var/www/html/VtigerAsteriskConnector

 

// Asterisk Server Details

AsteriskServerIP   = 127.0.0.1

AsteriskServerPort = 5038

AsteriskUsername   = user

AsteriskPassword   = secret

 

// Vtiger CRM URL

VtigerURL = http://example.com/vtigercrm

VtigerSecretKey = key generated in pbxmanager

 

 

I don't have a link for the callerid issue as I've just been emailing back
and forward with a couple of the vtiger developers on it, I believe they are
working on it now and will be updating it soon.

 

Alex

 

From: vtigercrm-developers-bounces at lists.vtigercrm.com
[mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] On Behalf Of
Richard Hills - Technologywise
Sent: Tuesday, October 28, 2014 3:49 PM
To: vtigercrm-developers at lists.vtigercrm.com
Subject: Re: [Vtigercrm-developers] PBXManager - Asterisk Connector
Debugging

 

Hi mate

Yeah I would be interested in seeing your config, especially the context you
have defined in your asterisk settings (extensions.conf I believe).

Are you able to link me the bug you have reported?

Thanks

On 28/10/14 17:19, Alex Martin wrote:

I can call out fine without needed any changes to the php files. There ! is
an issue with the callerid with the current connector. I've been working
with the vtiger team to correct this but I haven't been given a time frame
for a updated version. 

I've used it on vanilla asterisk and free pbx etc, are you sure you have the
outbound trunk not the context set correctly and its dialing the correct
number format...for example most providers in the USA require the 1 in front
of dialed numbers. 

I can send you an example configuration if it helps. 

Alex 

Sent from Blue Mail <http://r.bluemailapp.com> 

I can call out fine without needed any changes to the php files. There is an
issue with the callerid with the current connector. I've been working with
the vtiger team to correct this but I haven't been given a time frame for a
updated version. 

I've used it on vanilla asterisk and free pbx etc, are you sure you have the
outbound context set correctly and its dialing the correct number
format...for example most providers in the USA require the 1 in front of
dialed numbers. 

I can send you an example configuration if it helps. 

Alex 

Sent from Blue Mail <http://r.bluemailapp.com> 

On Oct 27, 2014, at 11:59 PM, Richard Hills - Technologywise
<richard at tw.co.nz <mailto:richard at tw.co.nz> > wrote: 

Okay, really no idea on this one.

I added the context as below:



[vtiger]
exten => _X.,1,Agi(agi://192.168.234.6/incoming.agi)


This is different to the wiki documentation of an inbound and outbound
context, but seeing as the wiki document seems to actually be for the hosted
version I think this is correct.

I then needed to edit the PBX modules file connectors/PBXManager.php to
change 
        $extension = $user->phone_crm_extension;
to
        $extension = $user->ast_extension;

Now I can make a call by clicking on the number in the CRM.

My handset dials, showing incoming call from the number I wanted to dial, I
pick up and get greeted by the voicemail message from my extension, so it
seems that the number I want to call has been ignored and my extension has
dialled my extension... 

Would love to hear any feedback on this, see any config from someone for
whom this is working for, version numbers etc.

Thanks



On 28/10/14 15:53, Richard Hills - Technologywise wrote:

Yes, the below output is from the cli.
Still having an issue but will battle this a while before posting more logs
/ asking for more help.

Thank you Alex.

On 28/10/14 15:33, Alex Martin wrote:

Did you watch the output from the asterisk cli? 

Alex

On Oct 27, 2014, at 10:29 PM, Richard Hills - Technologywise
<richard at tw.co.nz <mailto:richard at tw.co.nz> > wrote: 

Indeed, this turned out to be something on our end.

We now however have an issue where the outgoing call is failing. I will
continue to look at this, but if anyone can tell me what is going on feel
free. Here is the ACM log:




  == Extension Changed 412[ext-local] new state Ringing for Notify User 400 
  == Extension Changed 412[ext-local] new state InUse for Notify User 400 
  == Starting SIP/412-00000c03 at 075711060 <tel:075711060> ,412,1 failed so
falling back to exten 's'
  == Starting SIP/412-00000c03 at 075711060 <tel:075711060> ,s,1 still
failed so falling back to context 'default'
    -- Executing [s at default:1] Playback("SIP/412-00000c03", "vm-goodbye") in
new stack
    -- 




extension 412 tries to call a number (not in the acm log above).
extension 412 phone does ring, however is greeted only by a goodbye message.

On 28/10/14 14:41, Alex Martin wrote:

Do you have the vtiger ip in the manager.conf file for asterisk? Also
reloaded asterisk to take effect. 

It doesn't look like it's connecting. 

Alex

On Oct 27, 2014, at 9:32 PM, Richard Hills - Technologywise
<richard at tw.co.nz <mailto:richard at tw.co.nz> > wrote: 

Hi guys

Unfortunately I am not having any more luck with the asterisk connector now
that I have got the PBXManager configuration screen working.

>From the connector log (logs/nohup.webapp.20141028 <tel:20141028>
-13:43.out):



Oct 28, 2014 1:57:54 PM com.vtiger.apps.asterisk.webapp.helpers.b a
INFO: Outbound Call
Oct 28, 2014 1:57:54 PM com.vtiger.apps.asterisk.webapp.helpers.b a
INFO: Asterisk Login Successfull
Oct 28, 2014 1:57:54 PM com.vtiger.apps.asterisk.webapp.helpers.b a
INFO: Successfully Authenticated Vtiger Secret Key
849304 [qtp611437735 <tel:611437735> -14] INFO
org.asteriskjava.manager.internal.ManagerConnectionImpl - Connecting to
192.168.212 <tel:192168212> .6:5060
Oct 28, 2014 1:57:54 PM com.vtiger.apps.asterisk.webapp.c.b a
SEVERE: null
java.net.ConnectException: Connection refused
        at java.net.PlainSocketImpl.socketConnect(Native Method)
        at
java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:345)
        at
java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.ja
va:206)
        at
java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
        at java.net.Socket.connect(Socket.java:589)
        at org.asteriskjava.util.internal.SocketConnectionFacadeImpl.
        at
org.asteriskjava.manager.internal.ManagerConnectionImpl.createSocket(Manager
ConnectionImpl.java:729)
        at
org.asteriskjava.manager.internal.ManagerConnectionImpl.connect(ManagerConne
ctionImpl.java:708)
        at
org.asteriskjava.manager.internal.ManagerConnectionImpl.doLogin(ManagerConne
ctionImpl.java:490)
        at
org.asteriskjava.manager.internal.ManagerConnectionImpl.login(ManagerConnect
ionImpl.java:438)
        at
org.asteriskjava.manager.internal.ManagerConnectionImpl.login(ManagerConnect
ionImpl.java:423)
        at
org.asteriskjava.manager.DefaultManagerConnection.login(DefaultManagerConnec
tion.java:294)
        at com.vtiger.apps.asterisk.webapp.a.a.a(Unknown Source)
        at com.vtiger.apps.asterisk.webapp.c.b.a(Unknown Source)
        at com.vtiger.apps.asterisk.webapp.c.b.doPost(Unknown Source)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:688)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:770)
        at
org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:684)
        at
org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:501)
        at
org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137
)
        at
org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)
        at
org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java
:231)
        at
org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java
:1086)
        at
org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:428)
        at
org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:
193)
        at
org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:
1020)
        at
org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135
)
        at
org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:52)
        at
org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:1
16)
        at org.eclipse.jetty.server.Server.handle(Server.java:370)
        at
org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpCo
nnection.java:494)
        at
org.eclipse.jetty.server.AbstractHttpConnection.headerComplete(AbstractHttpC
onnection.java:971)
        at
org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.headerComplet
e(AbstractHttpConnection.java:1033)
        at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:644)
        at
org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:235)
        at
org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java
:82)
        at
org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.
java:667)
        at
org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.j
ava:52)
        at
org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:
608)
        at
org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:5
43)
        at java.lang.Thread.run(Thread.java:745)





Any hints as to how to debug this issue would be great. ie. If there is
another way to try to connect to the same area that the connector tries to.

Couple of notes:

*	IP is correct
*	Port is correct
*	asterisk 1.8.20.0
*	java version 1.8.0_20


TIA

-- 

Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz <mailto:richard at tw.co.nz> 
www.technologywise.co.nz <http://www.technologywise.co.nz> 
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061





  _____  

 
http://www.vtiger.com/






_______________________________________________
http://www.vtiger.com/

 

-- 

Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz <mailto:richard at tw.co.nz> 
www.technologywise.co.nz <http://www.technologywise.co.nz> 
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061





  _____  

 
http://www.vtiger.com/






_______________________________________________
http://www.vtiger.com/

 

-- 

Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz <mailto:richard at tw.co.nz> 
www.technologywise.co.nz <http://www.technologywise.co.nz> 
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061








_______________________________________________
http://www.vtiger.com/

 

-- 

Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz <mailto:richard at tw.co.nz> 
www.technologywise.co.nz <http://www.technologywise.co.nz> 
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061





  _____  

 
http://www.vtiger.com/






_______________________________________________
http://www.vtiger.com/

 

-- 

Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz <mailto:richard at tw.co.nz> 
www.technologywise.co.nz <http://www.technologywise.co.nz> 
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061



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