[Vtigercrm-developers] PBXManager - Asterisk Connector Debugging
Alex Martin
alex at theclearsource.com
Tue Oct 28 02:33:18 GMT 2014
Did you watch the output from the asterisk cli?
Alex
On Oct 27, 2014, 10:29 PM, at 10:29 PM, Richard Hills - Technologywise <richard at tw.co.nz> wrote:
>Indeed, this turned out to be something on our end.
>
>We now however have an issue where the outgoing call is failing. I will
>
>continue to look at this, but if anyone can tell me what is going on
>feel free. Here is the ACM log:
>
>> == Extension Changed 412[ext-local] new state Ringing for Notify
>> User 400
>> == Extension Changed 412[ext-local] new state InUse for Notify User
>400
>> == Starting SIP/412-00000c03 at 075711060,412,1 failed so falling
>> back to exten 's'
>> == Starting SIP/412-00000c03 at 075711060,s,1 still failed so
>> falling back to context 'default'
>> -- Executing [s at default:1] Playback("SIP/412-00000c03",
>> "vm-goodbye") in new stack
>> -- <SIP/412-00000c03> Playing 'vm-goodbye.gsm' (language 'en')
>
>extension 412 tries to call a number (not in the acm log above).
>extension 412 phone does ring, however is greeted only by a goodbye
>message.
>
>On 28/10/14 14:41, Alex Martin wrote:
>>
>> Do you have the vtiger ip in the manager.conf file for asterisk? Also
>
>> reloaded asterisk to take effect.
>>
>> It doesn't look like it's connecting.
>>
>> Alex
>>
>> On Oct 27, 2014, at 9:32 PM, Richard Hills - Technologywise
>> <richard at tw.co.nz <mailto:richard at tw.co.nz>> wrote:
>>
>> Hi guys
>>
>> Unfortunately I am not having any more luck with the asterisk
>> connector now that I have got the PBXManager configuration screen
>> working.
>>
>> From the connector log (logs/nohup.webapp.20141028
>> <tel:20141028>-13:43.out):
>>> Oct 28, 2014 1:57:54 PM
>com.vtiger.apps.asterisk.webapp.helpers.b a
>>> INFO: Outbound Call
>>> Oct 28, 2014 1:57:54 PM
>com.vtiger.apps.asterisk.webapp.helpers.b a
>>> INFO: Asterisk Login Successfull
>>> Oct 28, 2014 1:57:54 PM
>com.vtiger.apps.asterisk.webapp.helpers.b a
>>> INFO: Successfully Authenticated Vtiger Secret Key
>>> 849304 [qtp611437735 <tel:611437735>-14] INFO
>>> org.asteriskjava.manager.internal.ManagerConnectionImpl -
>>> Connecting to192.168.212 <tel:192168212>.6:5060
>>> Oct 28, 2014 1:57:54 PM com.vtiger.apps.asterisk.webapp.c.b a
>>> SEVERE: null
>>> java.net.ConnectException: Connection refused
>>> at java.net.PlainSocketImpl.socketConnect(Native Method)
>>> at
>>>
>java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:345)
>>> at
>>>
>java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
>>> at
>>>
>java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
>>> at
>java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
>>> at java.net.Socket.connect(Socket.java:589)
>>> at
>>> org.asteriskjava.util.internal.SocketConnectionFacadeImpl.
>
>>> at
>>>
>org.asteriskjava.manager.internal.ManagerConnectionImpl.createSocket(ManagerConnectionImpl.java:729)
>>> at
>>>
>org.asteriskjava.manager.internal.ManagerConnectionImpl.connect(ManagerConnectionImpl.java:708)
>>> at
>>>
>org.asteriskjava.manager.internal.ManagerConnectionImpl.doLogin(ManagerConnectionImpl.java:490)
>>> at
>>>
>org.asteriskjava.manager.internal.ManagerConnectionImpl.login(ManagerConnectionImpl.java:438)
>>> at
>>>
>org.asteriskjava.manager.internal.ManagerConnectionImpl.login(ManagerConnectionImpl.java:423)
>>> at
>>>
>org.asteriskjava.manager.DefaultManagerConnection.login(DefaultManagerConnection.java:294)
>>> at com.vtiger.apps.asterisk.webapp.a.a.a(Unknown Source)
>>> at com.vtiger.apps.asterisk.webapp.c.b.a(Unknown Source)
>>> at com.vtiger.apps.asterisk.webapp.c.b.doPost(Unknown
>Source)
>>> at
>>> javax.servlet.http.HttpServlet.service(HttpServlet.java:688)
>>> at
>>> javax.servlet.http.HttpServlet.service(HttpServlet.java:770)
>>> at
>>>
>org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:684)
>>> at
>>>
>org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:501)
>>> at
>>>
>org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)
>>> at
>>>
>org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)
>>> at
>>>
>org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)
>>> at
>>>
>org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086)
>>> at
>>>
>org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:428)
>>> at
>>>
>org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)
>>> at
>>>
>org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020)
>>> at
>>>
>org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)
>>> at
>>>
>org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:52)
>>> at
>>>
>org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)
>>> at
>org.eclipse.jetty.server.Server.handle(Server.java:370)
>>> at
>>>
>org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:494)
>>> at
>>>
>org.eclipse.jetty.server.AbstractHttpConnection.headerComplete(AbstractHttpConnection.java:971)
>>> at
>>>
>org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.headerComplete(AbstractHttpConnection.java:1033)
>>> at
>>> org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:644)
>>> at
>>>
>org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:235)
>>> at
>>>
>org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)
>>> at
>>>
>org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:667)
>>> at
>>>
>org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)
>>> at
>>>
>org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)
>>> at
>>>
>org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)
>>> at java.lang.Thread.run(Thread.java:745)
>>>
>>
>> Any hints as to how to debug this issue would be great. ie. If
>> there is another way to try to connect to the same area that the
>> connector tries to.
>>
>> Couple of notes:
>>
>> * IP is correct
>> * Port is correct
>> * asterisk 1.8.20.0
>> * java version 1.8.0_20
>>
>>
>> TIA
>>
>> --
>>
>> Richard Hills
>> TechnologyWise Ltd, Tauranga, NZ
>> richard at tw.co.nz
>> www.technologywise.co.nz
>> ph: +64 (0)7 571 1060
>> fax: +64 (0)7 571 1061
>>
>> Basestation
>>
>>
>------------------------------------------------------------------------
>>
>> http://www.vtiger.com/
>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>
>--
>
>Richard Hills
>TechnologyWise Ltd, Tauranga, NZ
>richard at tw.co.nz
>www.technologywise.co.nz
>ph: +64 (0)7 571 1060
>fax: +64 (0)7 571 1061
>
>Basestation
>
>
>------------------------------------------------------------------------
>
>_______________________________________________
>http://www.vtiger.com/
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