[Vtigercrm-developers] Tickets Contacts and Organizations

Sparker sparker at maxxservers.net
Thu Jun 26 11:44:23 GMT 2014

I really appreciate the assist on this. 

Can you tell me where this was located originally so I can share it with the rest of the community that may be having a hard time finding the solution like I was.

Thank you,



From: vtigercrm-developers-bounces at lists.vtigercrm.com [mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] On Behalf Of lajeesh k
Sent: Wednesday, June 25, 2014 11:31 PM
To: vtigercrm-developers
Subject: Re: [Vtigercrm-developers] Tickets Contacts and Organizations


I am attaching the file. Replace the file with modules/settings/MailConverter/handler/MailScannerAction.php.  I was in mobile , Thats why I couldnt give you the file before




On Thu, Jun 26, 2014 at 9:01 AM, Sparker <sparker at maxxservers.net> wrote:

Thank you,


Do you have a link to that file or tell me what you mean by svn.


Sorry for sounding like a novice but I am not familiar with that analogy. 


Thank you,




Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone


-------- Original message --------

From: Lajeesh 

Date:06/25/2014 10:02 PM (GMT-06:00) 

To: vtigercrm-developers at lists.vtigercrm.com 

Subject: Re: [Vtigercrm-developers] Tickets Contacts and Organizations 


There is a bug..change the file mailscanner/core/mailscanneraction.php with the latest file from svn



From: Sparker <mailto:sparker at maxxservers.net> 
Sent: ‎26-‎06-‎2014 07:10
To: vtigercrm-developers at lists.vtigercrm.com
Subject: [Vtigercrm-developers] Tickets Contacts and Organizations

Hello Team,

I am a long time Vtiger user and really hope this isn’t just me..

I have researched all over and have yet to find a solution.
When a ticket is created via email Vtiger 6.0 fails to associate the ticket with a Contact or the Organization. 

I have spent hours upon hours ( probably days of total invested time) researching and asking in the forums etc. 
We have yet to find a solution. 

Is there anyone out there that can assist with this issue? It used to work fine in 5.4

Thank you for any input and or advise.





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