[Vtigercrm-developers] RES: vtiger 6 - leads module workflow action send email fails

[Douglas Gigante]

Hi Richard,

I´m facing the very same prroblem...

-----Mensagem original-----
De: vtigercrm-developers-bounces at lists.vtigercrm.com [mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] Em nome de Richard Hills
Enviada em: terça-feira, 18 de fevereiro de 2014 17:57
Para: vtigercrm-developers at lists.vtigercrm.com
Assunto: [Vtigercrm-developers] vtiger 6 - leads module workflow action send email fails

http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/7959#ticket

Another one for verification, though it was a user on IRC is who pointed me to this:

> <macswagger> I set up a webform for our canvassers to enter lead 
> information into <macswagger> and when they enter it in, that 
> information goes to our lead module <macswagger> I set up a workflow 
> so that it'll email a specific sales rep depending on which canvasser 
> entered it in (they choose from a
> picklist) and it'll email that sales rep <macswagger> only problem is, 
> its not emailing out <macswagger> when I go to a lead and select "send 
> email" it works, but not from the workflow. Am I missing something?

My own testing was done without the webform and macswagger also confirmed that this workflow was failing to trigger when his leads were created directly.

I also tested the contacts module where workflow emails were sending as expected.

Thank you

--
Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz
www.technologywise.co.nz
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061

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