[Vtigercrm-developers] Workflow Email issue... looking for help...

[Joe Bordes]

Hi,

El 28/09/13 03:50, Robert Geiger escribió:
> Thank you for your reply, Joe.  I replied inline below....
>
>
> On Fri, Sep 27, 2013 at 12:39 PM, Joe Bordes <joe at tsolucio.com 
> <mailto:joe at tsolucio.com>> wrote:
>
>     I suppose you have the cron setup and launching every 15m
>
>
> Yes.  Crontab -e, added the job.
>
>     If you launch it manually do you get any error message?
>
>
> I've been running it manually and getting long lists of indexes not 
> found in utils.php


configure you php.ini for the CLI to not show notice nor warnings, that 
will leave only the important messages.




>     Are the emails in the queue, database com_workflow_queue (or
>     something like that)?
>
>
> I think so... do they remain when the workflow email job fails?


I don't think they remain. If I am correct, when the workflow is 
triggered the queue gets filled. When the cron is launched the first 
thing to be done is taken off the list and then executed, so if it gives 
an error, it will be eliminated from the queue.




>     Do they disappear from the queue when you launch cron?
>
>
> I don't think so... I will look in the table
>
>     Activate error log see if that gives you some clue
>
>
> Which error log to activate?  How do I do that? Sorry, not a total 
> noob, just not sure which one and possibly how to do it.


Look here:
https://wiki.vtiger.com/index.php/DebugTechniques#PHP

Let us know how it goes
Joe
TSolucio



>
>     Joe
>     TSolucio
>
>     Robert Geiger <robert at zengo.biz <mailto:robert at zengo.biz>> escribió:
>
>         I'm trying to track down the solution for a workflow problem
>         with vtiger 5.4.0.
>
>         Workflow driven Emails are not working.
>
>         Everything else in Workflow works fine. Emails work one at a
>         time and mass email. So, that's good.  But a workflow driven
>         email does not work.
>
>         I followed configuration instructions, and read every post I
>         could find on this matter to no avail.
>
>         Does anybody know anything about this, or can you refer me to
>         any other vtiger developers who do?   Support at vtiger basically
>         bails on this wanting me to convert to their hosting solution,
>         to they are not forthcoming with any help, either.
>
>         Thank you in advance for your help.
>
>         Best regards,
>
>         Robert
>         -- 
>
>         *Robert Geiger*
>         /919.271.7132
>         /
>         /
>         /
>         /robert at zengo.biz <mailto:robert at zengo.biz>/
>
>

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