[Vtigercrm-developers] Asterisk Configuration - Labelling Bug?

[Prasad]

Alan,

Please file language-string issue on the trac for reference.

*History*
PBX Manager module was part of our customization delivered to customer
which was targeted on non-Asterisk based system which had not AGI support.

Asterisk AGI script is certainly a good option compared to Event polling
(which is currently used). We have a bit of learning curve for Asterisk and
AGI approach, a reason why I would not commit for short-term.

Regards,
Prasad

On Tue, Oct 2, 2012 at 4:51 PM, Alan Lord <alanslists at gmail.com> wrote:

> We have a couple of customers who have slightly modified Asterisk call
> manager code to support click-to-call with a VOIP provider called Gradwell.
>
> Their API only does click-to-call and so we do not need to poll vtiger
> every 5 seconds to see if there are any incoming calls...
>
> However, the label in the User Configuration "Receive Incoming Calls" is
> wrong. It actually means "Use Asterisk". Without that box checked you
> lose the ability to click on phone numbers to make a call and this also
> means that every user's browser (tabs) does a 5 second poll of vtiger to
> check for incoming calls.
>
> So I guess this is either a labelling bug or the javascript should be
> changed so that we only poll for incoming calls on users that have the
> checkbox checked.
>
> Al
>
> PS - Polling vtiger and then asterisk like this seems to be very
> resource intensive. Why not use the Asterisk AGI to signal to vtiger
> that there is an incoming call in the first place, rather than sending
> hundreds of requests? Also, perhaps using websockets in the future might
> be a better way to handle the browser->vtiger interface?
>
> _______________________________________________
> http://www.vtiger.com/
>
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