[Vtigercrm-developers] HelpDesk - Relate to only accounts

[Richard Hills]

I have now added the following change to
> include/utils/EditViewUtils.php

>         elseif($uitype == 68)
>         {
>                 if(isset($_REQUEST['parent_id']) && 
> $_REQUEST['parent_id'] != '')
>                         $value = vtlib_purify($_REQUEST['parent_id']);
>
>                 if($value != '')
>                 {
>                ...
>
>                 } else {
>                         // EDIT - account as default relation for 
> uitype 68
>                         $account_selected = "selected";
>                         //END EDIT
>                 }

I have also seen here how I can remove the contacts link from this end 
of the link however have chosen not to do this due to the amount of 
customisation required.

Thank you


On 13/11/12 16:33, Richard Hills wrote:
> Can anyone tell me how to remove the ability for a helpdesk ticket to be
> related to a contact?
>
> One of our clients has this requirement and although with vtlib modules
> this is a simple thing I was unable so far to find where this is defined
> for the helpdesk.
>
> Alternatively having the default be an account instead of a contact
> would also be an acceptable solution.
>
> Thank you
>


-- 
Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz
www.technologywise.co.nz
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061