[Vtigercrm-developers] Tracking time-spent with Event
prasad at vtiger.com
Sat Aug 25 10:37:33 PDT 2012
More than relying on the start and end time fields to track the time
spent on Call, having it custom coded is good.
There would be many approaches but there is what I can think of now.
Provide "Call Start" button on Event DetailView where the agent would
click when they call customer and then click - "Call End" when they are
On "Call End" the amount of time spent can be captured, which otherwise
can be easily altered and will lead to inaccurate results.
This would give you better precision for tracking too.
On Sat, Aug 25, 2012 at 12:39 AM, Doug <sailsfast at gmail.com> wrote:
> My biggest concern at this point, and I haven't been following development
> closely this summer. Lies in the Calendar function of vtiger..
> The lack of the ability to capture the precise length of phone calls is a
> large barrier to it's adoption in most sales driven businesses. With the
> default 5 minute increments it is impossible to measure the effectiveness
> of call scripts, patterns, and behaviors of individual sales or customer
> service reps.
> We would be much more well served with a "NOW" button that would
> automatically fill in the correct local time including hours, minutes and
> *seconds* into the appropriate fields and an automatic calculation of
> call duration.
> And as well perhaps an option to manually fill in the hours and minutes
> into future appointment or call times.
> Nearly all of my clients need to be able to differentiate between a rep
> that is spending on average 7minutes 20 seconds on calls from a rep that is
> spending 8 minutes 35 seconds on calls in a particular week or month for
> instance. Even if we are tracking only minutes there is still a big
> difference between the 7 minutes and 9 minutes that might otherwise look
> like in rounded off minutes. 1 minute and 15 seconds looks like 2 minutes.
> A huge discrepancy.
> 5 minute increments are impossible.
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