Doug,<div><br></div><div>More than relying on the start and end time fields to track the time</div><div>spent on Call, having it custom coded is good.</div><div><br></div><div>There would be many approaches but there is what I can think of now.</div>
<div><br></div><div>Provide "Call Start" button on Event DetailView where the agent would </div><div>click when they call customer and then click - "Call End" when they are done.</div><div>On "Call End" the amount of time spent can be captured, which otherwise</div>
<div>can be easily altered and will lead to inaccurate results.</div><div><br></div><div>This would give you better precision for tracking too.</div><div><br></div><div>Regards,</div><div>Prasad</div><div><br><br><div class="gmail_quote">
On Sat, Aug 25, 2012 at 12:39 AM, Doug <span dir="ltr"><<a href="mailto:sailsfast@gmail.com" target="_blank">sailsfast@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
My biggest concern at this point, and I haven't been following development closely this summer. Lies in the Calendar function of vtiger..<br><br>The lack of the ability to capture the precise length of phone calls is a large barrier to it's adoption in most sales driven businesses. With the default 5 minute increments it is impossible to measure the effectiveness of call scripts, patterns, and behaviors of individual sales or customer service reps. <br>
<br>We would be much more well served with a "NOW" button that would automatically fill in the correct local time including hours, minutes and <u>seconds</u> into the appropriate fields and an automatic calculation of call duration.<br>
<br>And as well perhaps an option to manually fill in the hours and minutes into future appointment or call times.<br><br>Nearly all of my clients need to be able to differentiate between a rep that is spending on average 7minutes 20 seconds on calls from a rep that is spending 8 minutes 35 seconds on calls in a particular week or month for instance. Even if we are tracking only minutes there is still a big difference between the 7 minutes and 9 minutes that might otherwise look like in rounded off minutes. 1 minute and 15 seconds looks like 2 minutes. A huge discrepancy.<br>
<br>5 minute increments are impossible.<br></blockquote></div></div>