[Vtigercrm-developers] Account name not saving problem.

[Joe Bordes]

Any event handler (aftersave), save_module() code in account or custom 
workflows?



On 16/08/12 12:05, Alan Lord (News) wrote:
> This is just weird...
>
> On our own vtiger 5.4.0 system - that has been with us since 5.0.4 and
> maybe before - I have just noticed this and can't see where the problem
> is (nothing in the logs).
>
> * I converted a Lead.
> * It created my Contact and an Account (didn't need an Opportunity).
> * The Account name field is empty :-(
> * If I open the Account in DetailView (by manually entering the id in
> the url) the Contact shows in the related list.
> * In the Contact record, the Organisation field is empty (even though
> the relationship is there) because the Organisation has no name.
>
> * If I create a new organisation when I save it, the account is saved
> but the Organisation Name field is blank after the save (but I can't
> save unless I put some text in it).
>
> * If I examine the vtiger_account table, the past 6 or so accounts I
> have created (usually by Lead conversion) do not have anything in the
> accountname field...
>
> I turned on logging and created a new account. In the log I can see the
> name of the account passing through. But once it has finished and I am
> sent back to the DetailView page  the accountname field is empty.
>
> Anyone got any bright ideas?
>
> TIA
>
> Al
>
> PS - System is running on Ubuntu server 10.04 and everything else seems
> to work fine.
> PPS - As far as I am aware, this is clean, i.e. unpatched 5.4.0 system.
>