[Vtigercrm-developers] Attaching troubletickets to an account - sql

[Richard Hills - TechnologyWise]

I am wanting to create tickets using a custom script which will import 
data out of a similar item.

Currently I am confused as to how the connection is made between a 
ticket and an account, I have looked in the table vtiger_crmentityrel 
and noticed that helpdesk items are always related only to themselves here.

Can anyone give me the right location to make this coupling?

Also, can anyone tell me why helpdesk items are connected to themselves 
in the aforementioned table and more importantly, if I must also do this 
with my new tickets?

Thank you.

-- 
Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz
www.technologywise.co.nz
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061