[Vtigercrm-developers] vtiger.com: SMS Notifier in upcoming version

sripriya raghunathan sripriya at vtiger.com
Fri Jun 18 03:41:36 PDT 2010


Hi All,

The issue which Maarten was facing with the SMSNotifier Module in the
Vtiger520 has been resolved.

The issue that he was facing was due to the mobile number given in the
records. The saved record just had the 10 digit mobile number to which the
sms was trying to be sent. But from the Clickatell end, Clickatell expects a
12 digit number to send the message.

The number format for the messages to be sent is mentioned here :
*+(country code)(10digit mobile number)*

While saving the record, the number has to be saved in the above specified
format. This will  ensure that the message is sent successfully.

On Fri, Jun 18, 2010 at 3:26 PM, sripriya raghunathan
<sripriya at vtiger.com>wrote:

> Hi Maarten,
>
> This is our skype id : vtiger.support
> We will be adding you there.
>
>
> On Fri, Jun 18, 2010 at 1:23 PM, Maarten von Ziegenweidt <
> maarten at vzhost.co.uk> wrote:
>
>>  Hi Again,
>>
>> Sorry I didn't notice that my original email didn't go to the list group
>> as a whole. In future I will try to ensure that it goes to the group so that
>> everyone can beneift from the discussion.
>>
>> In the mean time if you could skype me or phone me on +44 1328 853635, I'd
>> be happy to discuss my account details.
>>
>> Regards
>>
>> Maarten
>>
>> On 18/06/2010 08:40, sripriya raghunathan wrote:
>>
>> Hi Marteen,
>>
>> We have tested the SMS feature in our local setup and it seems to be
>> working fine for us.
>>
>> Please share your Clickatell user log-in credentials so that we can debug
>> the issue further.
>> We will look into the issue once you give us your credentials.
>>
>>
>> On Fri, Jun 18, 2010 at 12:28 PM, Maarten von Ziegenweidt <
>> maarten at vzhost.co.uk> wrote:
>>
>>>  Hi,
>>>
>>> Thanks for the reply.
>>>
>>> On checking the status, it seems as though all the messages are still set
>>> as processing in Vtiger. On clicking the Check status link, the time shown
>>> in the heading shows that it was updated at the time of originally
>>> attempting to send the message, so presumably no further attempts have been
>>> made to deliver the message.
>>>
>>> I have the 10 test credits (before the manual test) so that isn't the
>>> problem.
>>>
>>> I have tested sending a message via the use of the link:
>>>
>>> http://api.clickatell.com/http/sendmsg?user=xxxxx&password=xxxxx&api_id=xxxxx&to=448311234567&text=Meet+me+at+home
>>>
>>> and it worked fine. It returned the Message ID code, and the message came
>>> through fine.
>>>
>>> On calling the Clickatell support team, they stated that their servers
>>> wouldn't have received the messages from my Vtiger, as there is no trace of
>>> any of the message ID's that would automatically be generated as soon as
>>> they receive an instruction.
>>>
>>> Maarten
>>>
>>>
>>>
>>>
>>> On 17/06/2010 08:44, sripriya raghunathan wrote:
>>>
>>>  Hi David,
>>>
>>> There are 2 cases due to which, the SMS messages sent by you may not be
>>> sent to the receiver's phone.
>>>
>>> 1. While creating the Clickatell account, the credits may not be added to
>>> your balance.
>>>       Please login to ur clickatell account and check the balance status.
>>> This issue will persist if the Balance is 0.
>>>
>>> 2. The message may be sent from the CRM end, but not getting processed at
>>> the Server's end.
>>>       To check this, go to the detailview of the SMS record created in
>>> the CRM, and click on check status link on the the right hand side.
>>>       For assistance on the status of the SMS message, view the
>>> documentation sms_status<http://wiki.vtiger.com/index.php/vtiger520:SMS_Module#SMS_Status>
>>> .
>>>
>>> Also, update us with the clickatell account details, whether you have
>>> purchased the account from Clickatell or are you using the test accounts.
>>>
>>> Please check the above 2 cases and share your feedback with us.
>>>
>>>
>>> On Wed, Jun 16, 2010 at 6:52 PM, Maarten von Ziegenweidt <
>>> maarten at vzhost.co.uk> wrote:
>>>
>>>> Hi,
>>>>
>>>> I have set up a Clickatell account, and set the server settings. I have
>>>> tried to send some test messages, but although it records the SMS's in
>>>> Vtiger, nothing is actually sent to the recipients phones, nor is there any
>>>> record in the Clickatell pannel.
>>>>
>>>> Maarten
>>>>
>>>> -------- Original Message --------  Subject: [Vtigercrm-developers]
>>>> Fwd: vtiger.com: SMS Notifier in upcoming version  Date: Tue, 8 Jun
>>>> 2010 10:03:50 -0400  From: David V. <davidv.net at gmail.com><davidv.net at gmail.com>  Reply-To:
>>>> vtigercrm-developers at lists.vtigercrm.com  To: vtigercrm-developers
>>>> <vtigercrm-developers at lists.vtigercrm.com><vtigercrm-developers at lists.vtigercrm.com>
>>>>
>>>> It seems that the link in broken or the article is not published.
>>>>
>>>> David V.
>>>>
>>>>
>>>> ---------- Forwarded message ----------
>>>> From: vtiger.com <blogs at vtiger.com>
>>>> Date: Tue, Jun 8, 2010 at 3:23 AM
>>>> Subject: vtiger.com: SMS Notifier in upcoming version
>>>> To: davidv.net at gmail.com
>>>>
>>>>
>>>>
>>>> A new entry titled 'SMS Notifier in upcoming version' has been posted to
>>>> vtiger.com.
>>>>
>>>> http://www.vtiger.com/blogs/2010/06/07/sms-notifier-in-upcoming-version/
>>>>
>>>> ------------------------------------------------------
>>>>
>>>> You have signed up to receive these notifications.
>>>>
>>>> If you would like to unsubscribe, visit the url below:
>>>>
>>>> http://blogs.vtiger.com//maillist/index.php?action=unsub&addr=davidv.net@gmail.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> Join vtiger community at http://forums.vtiger.com
>>>>
>>>
>>>
>>>
>>> --
>>> Regards
>>> Sripriya
>>> Vtiger Team
>>>
>>>
>>>
>>> No virus found in this incoming message.
>>> Checked by AVG - www.avg.com
>>> Version: 9.0.829 / Virus Database: 271.1.1/2941 - Release Date: 06/16/10 07:35:00
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>> --
>> Regards
>> Sripriya
>> Vtiger Team
>>
>>
>>
>> No virus found in this incoming message.
>> Checked by AVG - www.avg.com
>>
>> Version: 9.0.829 / Virus Database: 271.1.1/2944 - Release Date: 06/17/10 12:33:00
>>
>>
>>
>>
>>
>>
>
>
> --
> Regards
> Sripriya
> Vtiger Team
>



-- 
Regards
Sripriya
Vtiger Team
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