[Vtigercrm-developers] how to insert bug into trac?

Fri Sep 22 07:09:22 PDT 2006

Hi Joe,

I hope I didn't offend with my "normal user" comment.  I was trying to get a
usability point across and didn't intend to imply anything about yourself.
:-)

I think anyone in their right mind would follow the steps I mentioned.  I
would say my scenario is a standard use case regardless of who is looking
for help or providing a fix.

While I'm here...  Here are a couple of other suggestions I'll throw out:
1. Either use sourceforge or point it to trac and stop using sf.  It only
causes confusion.  In any case, vtiger.sourceforge.net should probably
redirect to www.vtiger.com.
2. Add a bug report in SourceForge that shows up at the top to indicate that
users should add and search for bugs on the trac.fosslabs.com site.
Personally, I will miss the sourceforge bug search.  The search results are
much easier to read.

Regards,
Tim

OnwealdTim

On 9/22/06, Joe Bordes <joe at tsolucio.com> wrote:
>
> If it so difficult for a "normal user" (you should check out the kind of
> responses I am giving on your forums and I have 2 projects open on the
> forge) to inform of a bug, then maybe we are missing out on a lot of
> testing power.
>
> Joe.
>
> El jue, 21-09-2006 a las 19:40 -0700, Allan Bush escribió:
> > There is a "Search" tab which is probably exactly what an end user
> > would want when looking for their bug, but it's disabled for anonymous
> > users.  If no one can think of a good reason for it to be disabled
> > I'll enable it.
> >
> > On 9/21/06, Allan Bush <allan.bush+vtiger_dev at gmail.com> wrote:
> > > I wasn't aware that there we links to trac that didn't go through the
> > > front page.
> > >
> > > Which leads me to the next thing I was going to suggest: put the
> > > contact for access information into the page header when the user
> > > isn't logged in.
> > >
> > > I think you'll have to edit one of the trac source files to do that,
> > > but it shouldn't be a difficult.
> > >
> > > On 9/21/06, Tim Smith <smith.timsmith at gmail.com> wrote:
> > > > The problem is that trac is designed for those developing the
> application,
> > > > not users of the application.  Just for grins, I tried to act like a
> user
> > > > (or someone who doesn't know the way of the vtiger developer) and
> looked for
> > > > how to find out if a bug is fixed and if not then how to report it.
> > > >
> > > > These are the steps I went through:
> > > > 1. Went to http://www.vtiger.com
> > > > 2. Clicked on the "developer" tab
> > > > 3. Saw " View Bugs" so I clicked there.
> > > > 4. Looked for a way to search bugs to make sure my bug isn't
> known... Saw
> > > > "custom query" so I clicked it.
> > > > 5. Stared a while... not the most friendly search engine for most
> users.
> > > > Most people just want to search for the error text.
> > > > 5.1. I imagined Joe searching for a keyword of "profile" so I
> searched that.
> > > >  No good.
> > > > 5.2. I then imagined Joe searching for a summary containing
> "TEXTAREA
> > > > description" so I searched that.  No good.
> > > > 6. At this point, you might figure you should add a bug.  So how
> would you
> > > > do this?  The menu bar gives these options
> > > > Wiki
> > > > Timeline
> > > > Roadmap
> > > >  Browse Source
> > > > View TicketsNone of those would have anything to do with reporting a
> bug.
> > > > So I went back and clicked "View Bugs" again.
> > > > 7. Okay, average user is now stumped or frustrated.  Advanced user
> would
> > > > start looking through the wiki.
> > > > 8. Bang.  Came across what Allan is talking about.  Though I would
> rather
> > > > see a link that says "Reporting bugs" that then tells me to request
> access
> > > > from Richie.
> > > >
> > > > So here are my comments:
> > > >
> > > > Provide a link from the vtiger.com support and developer tabs that
> go
> > > > straight to the list of known bugs:
> > > > http://vtiger.fosslabs.com/cgi-bin/trac.cgi/report/1
> > > > Provide a link on all report pages that allows adding a new bug
> report.
> > > > Call it a bug report, not an issue.
> > > > Provide a simple way to search for an error message on "Tickets -
> Reports".
> > > > This form could route directly to the "custom query". Also:
> > > >
> > > > When custom query form is first loaded, always include summary and
> keywords.
> > > > Change the button that removes search items on the custom query from
> [ - ]
> > > > to [ X ] which is better known for removing items.
> > > >  Regards,
> > > > Tim
> > > >
> > > > OnwealdTim
> > > >
> > > >
> > > > On 9/21/06, Allan Bush <allan.bush+vtiger_dev at gmail.com> wrote:
> > > > > I don't mean to be rude, but if you go to trac
> > > > > ( http://vtiger.fosslabs.com/cgi-bin/trac.cgi) do you see
> > > > how to get
> > > > > access now?
> > > > >
> > > > > On 9/21/06, Joe Bordes <joe at tsolucio.com> wrote:
> > > > > > Hi,
> > > > > >
> > > > > > I think I have found a bug in the profile creation script:
> > > > > >
> > > > > > http://forums.vtiger.com/viewtopic.php?t=9978
> > > > > >
> > > > > > I would like to insert this bug into trac but cannot see how.
> Can
> > > > > > somebody please explain to me how I should proceed?
> > > > > >
> > > > > > Thanks, Joe
> > > > > > TSolucio
> > > > > >
> > > > > > _______________________________________________
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> > > >
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> > > >
> > > >
> > >
> > _______________________________________________
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>
> _______________________________________________
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