Hi Joe,<br><br>I hope I didn't offend with my "normal user" comment. I was trying to get a usability point across and didn't intend to imply anything about yourself. :-)<br><br>I think anyone in their right mind would follow the steps I mentioned. I would say my scenario is a standard use case regardless of who is looking for help or providing a fix.
<br><br>While I'm here... Here are a couple of other suggestions I'll throw out:<br>1. Either use sourceforge or point it to trac and stop using sf. It only causes confusion. In any case, <a href="http://vtiger.sourceforge.net">
vtiger.sourceforge.net</a> should probably redirect to <a href="http://www.vtiger.com">www.vtiger.com</a>.<br>2. Add a bug report in SourceForge that shows up at the top to indicate that users should add and search for bugs on the
<a href="http://trac.fosslabs.com">trac.fosslabs.com</a> site. Personally, I will miss the sourceforge bug search. The search results are much easier to read.<br><br>Regards,<br>Tim<br><br>OnwealdTim<br><br><br><div><span class="gmail_quote">
On 9/22/06, <b class="gmail_sendername">Joe Bordes</b> <<a href="mailto:joe@tsolucio.com">joe@tsolucio.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
If it so difficult for a "normal user" (you should check out the kind of<br>responses I am giving on your forums and I have 2 projects open on the<br>forge) to inform of a bug, then maybe we are missing out on a lot of
<br>testing power.<br><br>Joe.<br><br>El jue, 21-09-2006 a las 19:40 -0700, Allan Bush escribió:<br>> There is a "Search" tab which is probably exactly what an end user<br>> would want when looking for their bug, but it's disabled for anonymous
<br>> users. If no one can think of a good reason for it to be disabled<br>> I'll enable it.<br>><br>> On 9/21/06, Allan Bush <<a href="mailto:allan.bush+vtiger_dev@gmail.com">allan.bush+vtiger_dev@gmail.com
</a>> wrote:<br>> > I wasn't aware that there we links to trac that didn't go through the<br>> > front page.<br>> ><br>> > Which leads me to the next thing I was going to suggest: put the<br>> > contact for access information into the page header when the user
<br>> > isn't logged in.<br>> ><br>> > I think you'll have to edit one of the trac source files to do that,<br>> > but it shouldn't be a difficult.<br>> ><br>> > On 9/21/06, Tim Smith <
<a href="mailto:smith.timsmith@gmail.com">smith.timsmith@gmail.com</a>> wrote:<br>> > > The problem is that trac is designed for those developing the application,<br>> > > not users of the application. Just for grins, I tried to act like a user
<br>> > > (or someone who doesn't know the way of the vtiger developer) and looked for<br>> > > how to find out if a bug is fixed and if not then how to report it.<br>> > ><br>> > > These are the steps I went through:
<br>> > > 1. Went to <a href="http://www.vtiger.com">http://www.vtiger.com</a><br>> > > 2. Clicked on the "developer" tab<br>> > > 3. Saw " View Bugs" so I clicked there.<br>
> > > 4. Looked for a way to search bugs to make sure my bug isn't known... Saw<br>> > > "custom query" so I clicked it.<br>> > > 5. Stared a while... not the most friendly search engine for most users.
<br>> > > Most people just want to search for the error text.<br>> > > 5.1. I imagined Joe searching for a keyword of "profile" so I searched that.<br>> > > No good.<br>> > >
5.2. I then imagined Joe searching for a summary containing "TEXTAREA<br>> > > description" so I searched that. No good.<br>> > > 6. At this point, you might figure you should add a bug. So how would you
<br>> > > do this? The menu bar gives these options<br>> > > Wiki<br>> > > Timeline<br>> > > Roadmap<br>> > > Browse Source<br>> > > View TicketsNone of those would have anything to do with reporting a bug.
<br>> > > So I went back and clicked "View Bugs" again.<br>> > > 7. Okay, average user is now stumped or frustrated. Advanced user would<br>> > > start looking through the wiki.<br>> > > 8. Bang. Came across what Allan is talking about. Though I would rather
<br>> > > see a link that says "Reporting bugs" that then tells me to request access<br>> > > from Richie.<br>> > ><br>> > > So here are my comments:<br>> > ><br>> > > Provide a link from the
<a href="http://vtiger.com">vtiger.com</a> support and developer tabs that go<br>> > > straight to the list of known bugs:<br>> > > <a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi/report/1">http://vtiger.fosslabs.com/cgi-bin/trac.cgi/report/1
</a><br>> > > Provide a link on all report pages that allows adding a new bug report.<br>> > > Call it a bug report, not an issue.<br>> > > Provide a simple way to search for an error message on "Tickets - Reports".
<br>> > > This form could route directly to the "custom query". Also:<br>> > ><br>> > > When custom query form is first loaded, always include summary and keywords.<br>> > > Change the button that removes search items on the custom query from [ - ]
<br>> > > to [ X ] which is better known for removing items.<br>> > > Regards,<br>> > > Tim<br>> > ><br>> > > OnwealdTim<br>> > ><br>> > ><br>> > > On 9/21/06, Allan Bush <
<a href="mailto:allan.bush+vtiger_dev@gmail.com">allan.bush+vtiger_dev@gmail.com</a>> wrote:<br>> > > > I don't mean to be rude, but if you go to trac<br>> > > > ( <a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi">
http://vtiger.fosslabs.com/cgi-bin/trac.cgi</a>) do you see<br>> > > how to get<br>> > > > access now?<br>> > > ><br>> > > > On 9/21/06, Joe Bordes <<a href="mailto:joe@tsolucio.com">
joe@tsolucio.com</a>> wrote:<br>> > > > > Hi,<br>> > > > ><br>> > > > > I think I have found a bug in the profile creation script:<br>> > > > ><br>> > > > >
<a href="http://forums.vtiger.com/viewtopic.php?t=9978">http://forums.vtiger.com/viewtopic.php?t=9978</a><br>> > > > ><br>> > > > > I would like to insert this bug into trac but cannot see how. Can
<br>> > > > > somebody please explain to me how I should proceed?<br>> > > > ><br>> > > > > Thanks, Joe<br>> > > > > TSolucio<br>> > > > ><br>> > > > > _______________________________________________
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</a><br><br>_______________________________________________<br>Get started with Online collaboration office & productivity tools - <a href="http://zoho.com?vt">http://zoho.com?vt</a> </blockquote></div><br>