[Vtigercrm-developers] how to insert bug into trac?

[Allan Bush]

There is a "Search" tab which is probably exactly what an end user
would want when looking for their bug, but it's disabled for anonymous
users.  If no one can think of a good reason for it to be disabled
I'll enable it.

On 9/21/06, Allan Bush <allan.bush+vtiger_dev at gmail.com> wrote:
> I wasn't aware that there we links to trac that didn't go through the
> front page.
>
> Which leads me to the next thing I was going to suggest: put the
> contact for access information into the page header when the user
> isn't logged in.
>
> I think you'll have to edit one of the trac source files to do that,
> but it shouldn't be a difficult.
>
> On 9/21/06, Tim Smith <smith.timsmith at gmail.com> wrote:
> > The problem is that trac is designed for those developing the application,
> > not users of the application.  Just for grins, I tried to act like a user
> > (or someone who doesn't know the way of the vtiger developer) and looked for
> > how to find out if a bug is fixed and if not then how to report it.
> >
> > These are the steps I went through:
> > 1. Went to http://www.vtiger.com
> > 2. Clicked on the "developer" tab
> > 3. Saw " View Bugs" so I clicked there.
> > 4. Looked for a way to search bugs to make sure my bug isn't known... Saw
> > "custom query" so I clicked it.
> > 5. Stared a while... not the most friendly search engine for most users.
> > Most people just want to search for the error text.
> > 5.1. I imagined Joe searching for a keyword of "profile" so I searched that.
> >  No good.
> > 5.2. I then imagined Joe searching for a summary containing "TEXTAREA
> > description" so I searched that.  No good.
> > 6. At this point, you might figure you should add a bug.  So how would you
> > do this?  The menu bar gives these options
> > Wiki
> > Timeline
> > Roadmap
> >  Browse Source
> > View TicketsNone of those would have anything to do with reporting a bug.
> > So I went back and clicked "View Bugs" again.
> > 7. Okay, average user is now stumped or frustrated.  Advanced user would
> > start looking through the wiki.
> > 8. Bang.  Came across what Allan is talking about.  Though I would rather
> > see a link that says "Reporting bugs" that then tells me to request access
> > from Richie.
> >
> > So here are my comments:
> >
> > Provide a link from the vtiger.com support and developer tabs that go
> > straight to the list of known bugs:
> > http://vtiger.fosslabs.com/cgi-bin/trac.cgi/report/1
> > Provide a link on all report pages that allows adding a new bug report.
> > Call it a bug report, not an issue.
> > Provide a simple way to search for an error message on "Tickets - Reports".
> > This form could route directly to the "custom query". Also:
> >
> > When custom query form is first loaded, always include summary and keywords.
> > Change the button that removes search items on the custom query from [ - ]
> > to [ X ] which is better known for removing items.
> >  Regards,
> > Tim
> >
> > OnwealdTim
> >
> >
> > On 9/21/06, Allan Bush <allan.bush+vtiger_dev at gmail.com> wrote:
> > > I don't mean to be rude, but if you go to trac
> > > ( http://vtiger.fosslabs.com/cgi-bin/trac.cgi) do you see
> > how to get
> > > access now?
> > >
> > > On 9/21/06, Joe Bordes <joe at tsolucio.com> wrote:
> > > > Hi,
> > > >
> > > > I think I have found a bug in the profile creation script:
> > > >
> > > > http://forums.vtiger.com/viewtopic.php?t=9978
> > > >
> > > > I would like to insert this bug into trac but cannot see how. Can
> > > > somebody please explain to me how I should proceed?
> > > >
> > > > Thanks, Joe
> > > > TSolucio
> > > >
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