[Vtigercrm-developers] Ticket ID in HelpDesk Listview

[Dennis Grant]

I bet this is a simple one....

I've got a problem where the Admin, when viewing the "All" view in the
Trouble Ticket listview, can see the "Ticket ID", but other, less
privileged users cannot.

When I go to edit the field level security settings via the interface,
however, there is no way to add this field, as it isn't there in the
interface to add.

This looks like that "Ticket ID" is being mapped to the crmid of the
ticket, but that isn't listed in the security section and so is never
picked up as a possible ticket field.

Anybody know how to fix this? Where is the logic stored that allows this
for admin and not for all else?

DG