[Vtigercrm-developers] Customizing vTiger to do extra cool stuff

[David Bain]

Is that a general comment about SOAP or is it related to php and SOAP? Bear
in mind that it would be vtiger acting as a SOAP client. The provider of the
webservice is running a .net platform, I'm not well informed about how
easily they could roll out a REST based solution.

How much of the stuff is already there in vtiger?
If 5 days (40 hours) is too little.
What is a more realistic estimate?

On 4/7/06, Sergio A. Kessler <sergiokessler at gmail.com> wrote:
>
> I don't think you can do that only in 5 days, but be my guest  ;-)
>
> just a minor note: for web services, avoid SOAP like the plague (it
> will eat your 40 hours before you wake up), use REST instead if you
> can...
>
> /sak
>
> On 4/7/06, david bain <pigeonflight at gmail.com> wrote:
> > I'm new to vTiger so forgive me if my expectations are too high. I plan
> to
> > dedicate 5 days solely to vTiger, I have significant php and mysql
> > experience, though I've been mostly coding in python for the last 2
> years. I
> > would like to accomplish the following:
> >
> >
> >
> > be able to transfer/assign tasks to appropriate persons csr/manager
> based on
> > type of action, possibly categorized by authorization level
> >  use case: customer calls the help desk and wants their thingy ma jig to
> be
> > able to send messages to hong kong, this requires a manager to authorize
> > this. The customer rep creates a "request" in vtiger for "send message
> to
> > hongkong ability" this automatically assigned to a manager since a
> normal
> > customer rep cannot accomplish this task.
> >
> > master screen where a manager can see outstanding items and required
> > completion time
> >  use case: a manager logs in and goes to their master screen. It shows
> them
> > outstanding tasks with a live countdown to when it will become overdue,
> > overdue tasks are highlighted in a different color.
> >
> > ability to assess csr performance based on time task is completed
> >  use case: a manager goes to an area in vtiger which allows them to see
> how
> > many calls were fielded by customer rep x and how quickly issues were
> > resolved based on predetermined completion times
> >
> > call type differentiation - should be able to show a report of the
> number of
> > calls grouped by type (10 balance requests, 15 signups.)
> > talk to an external webservice via SOAP, should be possible to pull
> > additional customer data stored on a different server and then store
> that
> > data locally in the vTiger database.
> >  use case: customer transaction history for web purchases are stored on
> an
> > external website. vTiger works with an hourly cronjob to update itself
> with
> > the latest purchase history of customers (e.g. items purchased and the
> time
> > of purchase and failed purchases) I'm especially interested in how much
> of
> > this can already be accomplished in vTiger and whether the balance can
> > realistically be accomplished in 5 dedicated days (i.e. 40 programmer
> hours
> > and lots of posts to the mailing list/discussion boards etc..)
> >
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