Is that a general comment about SOAP or is it related to php and SOAP?
Bear in mind that it would be vtiger acting as a SOAP client. The
provider of the webservice is running a .net platform, I'm not well
informed about how easily they could roll out a REST based solution.<br>
<br>
How much of the stuff is already there in vtiger?<br>
If 5 days (40 hours) is too little.<br>
What is a more realistic estimate?<br><br><div><span class="gmail_quote">On 4/7/06, <b class="gmail_sendername">Sergio A. Kessler</b> <<a href="mailto:sergiokessler@gmail.com">sergiokessler@gmail.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">I don't think you can do that only in 5 days, but be my guest ;-)<br><br>just a minor note: for web services, avoid SOAP like the plague (it
<br>will eat your 40 hours before you wake up), use REST instead if you<br>can...<br><br>/sak<br><br>On 4/7/06, david bain <<a href="mailto:pigeonflight@gmail.com">pigeonflight@gmail.com</a>> wrote:<br>> I'm new to vTiger so forgive me if my expectations are too high. I plan to
<br>> dedicate 5 days solely to vTiger, I have significant php and mysql<br>> experience, though I've been mostly coding in python for the last 2 years. I<br>> would like to accomplish the following:<br>><br>>
<br>><br>> be able to transfer/assign tasks to appropriate persons csr/manager based on<br>> type of action, possibly categorized by authorization level<br>> use case: customer calls the help desk and wants their thingy ma jig to be
<br>> able to send messages to hong kong, this requires a manager to authorize<br>> this. The customer rep creates a "request" in vtiger for "send message to<br>> hongkong ability" this automatically assigned to a manager since a normal
<br>> customer rep cannot accomplish this task.<br>><br>> master screen where a manager can see outstanding items and required<br>> completion time<br>> use case: a manager logs in and goes to their master screen. It shows them
<br>> outstanding tasks with a live countdown to when it will become overdue,<br>> overdue tasks are highlighted in a different color.<br>><br>> ability to assess csr performance based on time task is completed
<br>> use case: a manager goes to an area in vtiger which allows them to see how<br>> many calls were fielded by customer rep x and how quickly issues were<br>> resolved based on predetermined completion times<br>
><br>> call type differentiation - should be able to show a report of the number of<br>> calls grouped by type (10 balance requests, 15 signups.)<br>> talk to an external webservice via SOAP, should be possible to pull
<br>> additional customer data stored on a different server and then store that<br>> data locally in the vTiger database.<br>> use case: customer transaction history for web purchases are stored on an<br>> external website. vTiger works with an hourly cronjob to update itself with
<br>> the latest purchase history of customers (e.g. items purchased and the time<br>> of purchase and failed purchases) I'm especially interested in how much of<br>> this can already be accomplished in vTiger and whether the balance can
<br>> realistically be accomplished in 5 dedicated days (i.e. 40 programmer hours<br>> and lots of posts to the mailing list/discussion boards etc..)<br>><br>> _______________________________________________<br>
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