[Vtigercrm-commits] [vtiger development] #5832: Assign New Tickets to Group from Customer Portal

[vtiger development]

#5832: Assign New Tickets to Group from Customer Portal
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  Reporter:  vikas           |       Owner:  vikas     
      Type:  defect          |      Status:  new       
  Priority:  major           |   Milestone:  5.1.0     
 Component:  customerportal  |     Version:  5.1.0-val2
Resolution:                  |    Keywords:            
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Changes (by Pierluigi.Bucolo):

  * version:  5.1.0-val1 => 5.1.0-val2

Comment:

 Please ignore previous post, this is the rigth one.
 (@Prasad, please delete previous post, Thanks)

 A possible workaround is to create a Sharing Access Rule to make
 accessible Ticket from Customer Portal to one Group:

 0 - Assuming I want to make visible to group "Call Center" all ticket
 created by Customer Portal

 1 - Create a new Roles called "Customer Portal" and assign to it the
 profile "Portal Profile"

 2 - Create a new User called "Portal-User" and assign to it the previous
 role (Role = "Customer Portal")

 3 - Go under Settings->CustomerPortal->Advanced Settings, "Select the user
 "="Portal-User"

 4 - In Settings->Sharing Access, create a new rule under "Trouble Ticket":
 Trouble Ticket of Role::"Customer Portal", Can be accessed by Group::"Call
 Center, Privileges "Read/Write"

 Now all trouble tickets created by Customer Portal can be accessed in
 Read/Write by "Call Center" group.

 Let us know if this can solve your issue.

-- 
Ticket URL: <http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/5832#comment:2>
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