[Vtigercrm-commits] [vtiger development] #5832: Assign New Tickets to Group from Customer Portal

[vtiger development]

#5832: Assign New Tickets to Group from Customer Portal
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  Reporter:  vikas           |       Owner:  vikas     
      Type:  defect          |      Status:  new       
  Priority:  major           |   Milestone:  5.1.0     
 Component:  customerportal  |     Version:  5.1.0-val1
Resolution:                  |    Keywords:            
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Comment (by Pierluigi.Bucolo):

 A possible workaround is to assign Ticket from Customer Portal to one or
 More Roles:
 0 - Assuming the Role to assign the Ticket is called "Call Center"
 1 - Create a new Roles called "Customer Portal" and assign the profile
 "Portal Profile"
 2 - Create a new User called "Portal-User" and assign Role = "Customer
 Portal"
 3 - Set in Settings->CustomerPortal->Advanced Settings, "Select the user
 "="Portal-User"
 4 - In Settings->Sharing Access, create a new rule under "Trouble Ticket":
 Trouble Ticket of Role::"Customer Portal", Can be accessed by Role::"Call
 Center, Privileges "Read/Write"

 Now all trouble tickets created by Customer Portal can be accessed in
 Read/Write by "Call Center" role.

 Let us know if this can solve your issue.

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Ticket URL: <http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/5832#comment:1>
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