[Vtigercrm-commits] [vtiger development] #4214: Different Helpdesk-Emails / Rules for sending this Email

[vtiger development]

#4214: Different Helpdesk-Emails / Rules for sending this Email
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 Reporter:  dinoeberle  |       Owner:  developer
     Type:  patch       |      Status:  new      
 Priority:  major       |   Milestone:  5.0.4    
Component:  vtigercrm   |     Version:  5.0.3    
 Keywords:  Helpdesk    |  
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 In Helpdesk the Emails sent out to customer and supporter were created
 either in Save.php or DetailViewAjax.php and are looking quite different.
 That means if we edit a ticket via 'Edit-Button' the Email is generated by
 Save.php, if we edit it by using Ajax, it will be created by
 DetailViewAjax.php

 Both Emails are looking different and the rules for sending them are also
 different. So in fact from customer side these Emails are looking a little
 bit strange and for customizing is very difficult.

 -> What are the criterias for sending out the Emails? On Status change, on
 edit, by adding a comment? This should be set in the configuration.

 -> The tickets should be created either in common function or by Email-
 Templates, which would be the best solution in general.

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Ticket URL: <http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/4214>
vtiger development <http://trac.vtiger.com/>
vtigerCRM