[Vtigercrm-developers] Tickets, Modified Time & Comments

Simone Travaglini simonetravaglini at gmail.com
Tue Jun 27 10:05:10 GMT 2017

Hi Alan,
what you say have sense in my opinion.

2017-06-27 11:55 GMT+02:00 Alan Lord <alanslists at gmail.com>:

> I just had a question from a customer which to me seems to make perfect
> sense.
> If a new comment is added to a Ticket, they were expecting the Modified
> Time of the _ticket_ to be updated accordingly.
> This seems to me to be a perfectly rational expectation as customers can
> submit comments to tickets, engineers might add comments and this could go
> on for some time. But if nothing in the ticket itself is changed then the
> modified time would stay potentially weeks in the past - which is not
> really reflecting the reality of the situation. The ticket is being
> actively worked on...
> Comments?
> Opinions?
> Al
> _______________________________________________
> http://www.vtiger.com/

Simone Travaglini
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