[Vtigercrm-developers] Tickets, Modified Time & Comments
simonetravaglini at gmail.com
Tue Jun 27 10:05:10 GMT 2017
what you say have sense in my opinion.
2017-06-27 11:55 GMT+02:00 Alan Lord <alanslists at gmail.com>:
> I just had a question from a customer which to me seems to make perfect
> If a new comment is added to a Ticket, they were expecting the Modified
> Time of the _ticket_ to be updated accordingly.
> This seems to me to be a perfectly rational expectation as customers can
> submit comments to tickets, engineers might add comments and this could go
> on for some time. But if nothing in the ticket itself is changed then the
> modified time would stay potentially weeks in the past - which is not
> really reflecting the reality of the situation. The ticket is being
> actively worked on...
Linkedin: Simone Travaglini
Rispetta l'ambiente: non stampare questa mail se non ti è veramente
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the vtigercrm-developers