[Vtigercrm-developers] Cannot find/let alone edit the email content of Tickets
bernard.bailey at timezone.co.nz
Wed Oct 14 05:06:58 GMT 2015
> 3. Re: Cannot find/let alone edit the email content of Tickets - (Rebecca
>Subject: Re: [Vtigercrm-developers] Cannot find/let alone edit the email
content of Tickets
>You'll find the emails in the workflows. When you edit the workflow through
the admin section you'll find a section to edit the email.
You started me on a trail through HelpDesk workflows which do have template
development functions. I was trying to find the source of the email which is
sent on adding a new ticket from the HelpDesk module only, not the portal.
I found the code in C:\Program
I was able to make some changes to the email detail, but could not get the
'created by' field (smcreatorid in vtiger_crmentity)/User Name to show up in
the email after the 'Solution :' field data.
Can anyone point me in the right direction for this?
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