[Vtigercrm-developers] VT6.1.0 Mail Converter

Alan Lord alanslists at gmail.com
Mon Dec 8 12:11:53 GMT 2014

Just set up a new Mail Converter for a customer for Trouble Ticket handling.

This is a migrated 6.0.0 -> 6.1.0 system.

First thing I found was that there was no from_portal field in the 
ticket module. Have now fixed that.

Second, when I send en email to the mailbox the Converter is configured 
to scan and I am an unknown contact, it created a new Contact with the 
correct email address but used the email's *subject" line as the 
Contact's lastname ???

Third, the scanner is running and I have 2 rules. The first rule has the 
regex for Ticket Updates, the 2nd rule is to create new Tickets.

I have only got as far as the new ticket part so far... When the Mail 
Converter finds a new email it creates a new ticket, but even though I 
have "Assigned To configured in the rule to a group called "BP Support" 
the Ticket gets created with *no* assigned to - it is empty... This then 
seems to break all subsequent the workflows etc...

Anyone else had these kind of issues?



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