<div dir="ltr">I found my issue - the link that was being shortened was a pre-filled link to a Google form and the encoded data being saved exceeded the 255 character limit on vtiger_shorturls.handler_data field in the db. So, it was truncated. Increasing the field size resolved this for me.<br clear="all"><div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Arial,sans-serif;font-size:14px;color:rgb(51,51,51)"><tbody><tr><td style="display:flex"><b><img src="https://media.glassdoor.com/sql/640156/retail-data-systems-squarelogo-1412104178471.png" alt="RDS Logo" style="width:60px;height:60px;margin-right:10px"></b><div><b>Steve Kenow</b><br><span style="font-style:italic;font-size:12px">Manager, End-User Services and Support - <a href="https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System" target="_blank">RDS MN</a></span><br><span style="font-size:12px;display:inline-block">Direct: (952) 392-2686<br>Office: (952) 934-4001<br>Email: <a href="mailto:skenow@rdspos.com" style="color:rgb(17,85,204)" target="_blank">skenow@rdspos.com</a></span></div></td></tr><tr><td><table cellpadding="0" cellspacing="0"><tbody><tr><td><br><table cellpadding="0" cellspacing="0"><tbody><tr><td><table cellpadding="0" cellspacing="0" style="margin-top:10px"><tbody><tr><td><a href="https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon-Shopping-Cart2.jpg" alt="Icon 1" style="width:30px;height:30px;margin-right:10px"></a></td><td><a href="https://mailtrack.io/trace/link/b0fdfdd837e0d187e174cae0c9479c9b847c4e36?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FQuick-Service%2FPoint-of-Sale-Solutions&userId=3091118&signature=b26cf2b23255a2a2" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon-Burger2.jpg" alt="Icon 2" style="width:30px;height:30px;margin-right:10px"></a></td><td><a href="https://mailtrack.io/trace/link/9c1116af49d5de3a851b38185dbd7ba07d27def2?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRestaurant%2FPoint-of-Sale-Solutions&userId=3091118&signature=78db9a7d4392c7ed" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icons-TableService2.jpg" alt="Icon 3" style="width:30px;height:30px;margin-right:10px"></a></td><td><a href="https://mailtrack.io/trace/link/c5c6a63b04b163898650fb7e2fdd7312ca923cdf?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGeneral-Retail&userId=3091118&signature=1ec7a1d9db94a0f1" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icons-Retail2.png" alt="Icon 4" style="width:30px;height:30px;margin-right:10px"></a></td><td><a href="https://mailtrack.io/trace/link/9d0a121b09b0d5e1ba1c5be04c5c2b8d969b7d2c?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FConvenience-Store%2FNCR-Radiant-Convenience-Store-POS-System&userId=3091118&signature=112f29b42fe5a787" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon-Fuel2.jpg" alt="Icon 5" style="width:30px;height:30px;margin-right:10px"></a></td><td><a href="https://mailtrack.io/trace/link/16b4ffb1c4363203009e09666cb41ce82f3a39c1?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRDS-Payment-Services&userId=3091118&signature=84ffb1248e80fb55" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon%20-%20Credit%20Card%20processing.png" alt="Icon 6" style="width:30px;height:30px;margin-right:10px"></a></td></tr></tbody></table><hr style="width:240px;height:1px;margin-top:10px;margin-bottom:6px;background-color:rgb(170,170,170)"><div><br></div></td></tr></tbody></table><font size="2">Support Questions/Issues? Email <a href="mailto:rdshelp@rdspos.com" target="_blank">rdshelp@rdspos.com</a> (non-emergencies) or call (952) 934-4002 24/7</font></td></tr></tbody></table></td></tr></tbody></table></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Apr 4, 2024 at 8:26 AM Steve Kenow <<a href="mailto:skenow@rdspos.com">skenow@rdspos.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>After having this on, email tracking seems to work, however, the click tracking has not. Every link in emails is converted to the shorturl and clicking on them leads to a blank page without any redirect. So, our links go nowhere. The values appear correct in the database</div><div><br></div><div><img src="cid:ii_lul9sea80" alt="image.png" width="578" height="171"><br><br></div><div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Arial,sans-serif;font-size:14px;color:rgb(51,51,51)"><tbody><tr><td style="display:flex"><b><img src="https://media.glassdoor.com/sql/640156/retail-data-systems-squarelogo-1412104178471.png" alt="RDS Logo" style="width: 60px; height: 60px; margin-right: 10px;"></b><div><b>Steve Kenow</b><br><span style="font-style:italic;font-size:12px">Manager, End-User Services and Support - <a href="https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System" target="_blank">RDS MN</a></span><br><span style="font-size:12px;display:inline-block">Direct: (952) 392-2686<br>Office: (952) 934-4001<br>Email: <a href="mailto:skenow@rdspos.com" style="color:rgb(17,85,204)" target="_blank">skenow@rdspos.com</a></span></div></td></tr><tr><td><table cellpadding="0" cellspacing="0"><tbody><tr><td><br><table cellpadding="0" cellspacing="0"><tbody><tr><td><table cellpadding="0" cellspacing="0" style="margin-top:10px"><tbody><tr><td><a href="https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon-Shopping-Cart2.jpg" alt="Icon 1" style="width: 30px; height: 30px; margin-right: 10px;"></a></td><td><a href="https://mailtrack.io/trace/link/b0fdfdd837e0d187e174cae0c9479c9b847c4e36?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FQuick-Service%2FPoint-of-Sale-Solutions&userId=3091118&signature=b26cf2b23255a2a2" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon-Burger2.jpg" alt="Icon 2" style="width: 30px; height: 30px; margin-right: 10px;"></a></td><td><a href="https://mailtrack.io/trace/link/9c1116af49d5de3a851b38185dbd7ba07d27def2?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRestaurant%2FPoint-of-Sale-Solutions&userId=3091118&signature=78db9a7d4392c7ed" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icons-TableService2.jpg" alt="Icon 3" style="width: 30px; height: 30px; margin-right: 10px;"></a></td><td><a href="https://mailtrack.io/trace/link/c5c6a63b04b163898650fb7e2fdd7312ca923cdf?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGeneral-Retail&userId=3091118&signature=1ec7a1d9db94a0f1" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icons-Retail2.png" alt="Icon 4" style="width: 30px; height: 30px; margin-right: 10px;"></a></td><td><a href="https://mailtrack.io/trace/link/9d0a121b09b0d5e1ba1c5be04c5c2b8d969b7d2c?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FConvenience-Store%2FNCR-Radiant-Convenience-Store-POS-System&userId=3091118&signature=112f29b42fe5a787" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon-Fuel2.jpg" alt="Icon 5" style="width: 30px; height: 30px; margin-right: 10px;"></a></td><td><a href="https://mailtrack.io/trace/link/16b4ffb1c4363203009e09666cb41ce82f3a39c1?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRDS-Payment-Services&userId=3091118&signature=84ffb1248e80fb55" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon%20-%20Credit%20Card%20processing.png" alt="Icon 6" style="width: 30px; height: 30px; margin-right: 10px;"></a></td></tr></tbody></table><hr style="width:240px;height:1px;margin-top:10px;margin-bottom:6px;background-color:rgb(170,170,170)"><div><br></div></td></tr></tbody></table><font size="2">Support Questions/Issues? Email <a href="mailto:rdshelp@rdspos.com" target="_blank">rdshelp@rdspos.com</a> (non-emergencies) or call (952) 934-4002 24/7</font></td></tr></tbody></table></td></tr></tbody></table></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Sep 9, 2020 at 11:21 AM Rubén A. Estrada Orozco <<a href="mailto:rulotec1@gmail.com" target="_blank">rulotec1@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Great! I could also successfully get the Click count to work!<div><br></div><div><br clear="all"><div><div dir="ltr" class="gmail_signature"><div dir="ltr">Saludos<div><br></div><div>Rubén</div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Sep 9, 2020 at 9:26 AM Uma S <<a href="mailto:uma.s@vtiger.com" target="_blank">uma.s@vtiger.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi Ruben,<br><div><br></div><div>Sure! we will add this variable email_tracking to config.inc.php. - <a href="https://code.vtiger.com/vtiger/vtigercrm/issues/1481" target="_blank">Ref</a></div><div><br></div><div>email_tracking works for tracking two different actions. One is access count and the other is click count.</div><div><br></div><div><b>Access count:</b> Tracks the number of times email got opened.</div><div><b>Click count:</b> Tracks the number of times the links in the email got clicked.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Sep 9, 2020 at 7:33 AM Rubén A. Estrada Orozco <<a href="mailto:rulotec1@gmail.com" target="_blank">rulotec1@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Thanks Uma,<div><br></div><div>After adding the config variable, it started working. I think we should add that variable to config.inc.php like so:<div><br></div><blockquote style="margin:0px 0px 0px 40px;border:medium;padding:0px"><div>$email_tracking = 'No';</div></blockquote><div><div><br></div><div>Otherwise, no one is going to guess how to activate the feature.</div><div><br></div><div>What about the click count? how does that one work?<br></div><div><br clear="all"><div><div dir="ltr"><div dir="ltr">Saludos<div><br></div><div>Rubén</div></div></div></div><br></div></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Sep 8, 2020 at 12:16 AM Uma S <<a href="mailto:uma.s@vtiger.com" target="_blank">uma.s@vtiger.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">We will also make a note on documenting this configuration.<br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Sep 8, 2020 at 10:44 AM Uma S <<a href="mailto:uma.s@vtiger.com" target="_blank">uma.s@vtiger.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi Ruben,<div><br></div><div>Yes! Email access count tracking has been addressed. For this to work you have to enable the configuration in config.inc.php file.</div><div><br></div><div>Please do add this line (<a href="https://sc.vtiger.in/screenshots/uma-sc-at-11-06-2020-19-11-42.png" target="_blank">See</a>) in your config.inc.php and then try.</div><div><br></div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sun, Sep 6, 2020 at 10:33 AM Rubén A. Estrada Orozco <<a href="mailto:rulotec1@gmail.com" target="_blank">rulotec1@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi,<div><br></div><div>I made a few tests and the access count doesn't seem to be working. I remember it used to work back in vtiger 6. </div><div><br></div><div>From this: <a href="https://code.vtiger.com/vtiger/vtigercrm/commit/f4bc8c3fb26c9dfc989d8a08010ee3d5da3a3d45" target="_blank">https://code.vtiger.com/vtiger/vtigercrm/commit/f4bc8c3fb26c9dfc989d8a08010ee3d5da3a3d45</a> I assumed it could be fixed now. But it's not working in my case.</div><div><br></div><div>Also, I have no idea how the "click count" would work.</div><div><br></div><div>am I missing something?</div><div><br clear="all"><div><div dir="ltr"><div dir="ltr">Saludos<div><br></div><div>Rubén</div></div></div></div></div></div>
_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a></blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr">With<br>Best Regards<br>Uma.S<br><div>Vtiger Team</div></div></div>
</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr">With<br>Best Regards<br>Uma.S<br><div>Vtiger Team</div></div></div>
_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a></blockquote></div>
_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a></blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr">With<br>Best Regards<br>Uma.S<br><div>Vtiger Team</div></div></div>
_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a></blockquote></div>
_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a></blockquote></div>
</blockquote></div>