<div dir="ltr"><div>Trying this on a couple of different instances - brand new install, migrated install, test server for migration and they all exhibit the same behavior. I have a ticket workflow that is triggered on a ticket update, everytime conditions are met and the only condition is (Ticket Comments) Comment,  is added. When the comment is an internal comment, nothing happens. When the box for internal comment is unchecked (an external comment), the actions are taken (update 1 field - a custom field with a date).</div><div><br></div><div>Has anyone else seen this? I don't see any options to differentiate or add the internal comments to the conditions.<br></div><div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Arial,sans-serif;font-size:14px;color:rgb(51,51,51)"><tbody><tr><td style="display:flex"><b><img src="https://media.glassdoor.com/sql/640156/retail-data-systems-squarelogo-1412104178471.png" alt="RDS Logo" style="width:60px;height:60px;margin-right:10px"></b><div><b>Steve Kenow</b><br><span style="font-style:italic;font-size:12px">Manager, End-User Services and Support - <a href="https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System" target="_blank">RDS MN</a></span><br><span style="font-size:12px;display:inline-block">Direct: (952) 392-2686<br>Office: (952) 934-4001<br>Email: <a href="mailto:skenow@rdspos.com" style="color:rgb(17,85,204)" target="_blank">skenow@rdspos.com</a></span></div></td></tr><tr><td><table cellpadding="0" cellspacing="0"><tbody><tr><td><br><table cellpadding="0" cellspacing="0"><tbody><tr><td><table cellpadding="0" cellspacing="0" style="margin-top:10px"><tbody><tr><td><a href="https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon-Shopping-Cart2.jpg" alt="Icon 1" style="width:30px;height:30px;margin-right:10px"></a></td><td><a href="https://mailtrack.io/trace/link/b0fdfdd837e0d187e174cae0c9479c9b847c4e36?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FQuick-Service%2FPoint-of-Sale-Solutions&userId=3091118&signature=b26cf2b23255a2a2" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon-Burger2.jpg" alt="Icon 2" style="width:30px;height:30px;margin-right:10px"></a></td><td><a href="https://mailtrack.io/trace/link/9c1116af49d5de3a851b38185dbd7ba07d27def2?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRestaurant%2FPoint-of-Sale-Solutions&userId=3091118&signature=78db9a7d4392c7ed" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icons-TableService2.jpg" alt="Icon 3" style="width:30px;height:30px;margin-right:10px"></a></td><td><a href="https://mailtrack.io/trace/link/c5c6a63b04b163898650fb7e2fdd7312ca923cdf?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGeneral-Retail&userId=3091118&signature=1ec7a1d9db94a0f1" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icons-Retail2.png" alt="Icon 4" style="width:30px;height:30px;margin-right:10px"></a></td><td><a href="https://mailtrack.io/trace/link/9d0a121b09b0d5e1ba1c5be04c5c2b8d969b7d2c?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FConvenience-Store%2FNCR-Radiant-Convenience-Store-POS-System&userId=3091118&signature=112f29b42fe5a787" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon-Fuel2.jpg" alt="Icon 5" style="width:30px;height:30px;margin-right:10px"></a></td><td><a href="https://mailtrack.io/trace/link/16b4ffb1c4363203009e09666cb41ce82f3a39c1?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRDS-Payment-Services&userId=3091118&signature=84ffb1248e80fb55" style="color:rgb(17,85,204)" target="_blank"><img src="https://www.rdspos.com/portals/0/Icon%20-%20Credit%20Card%20processing.png" alt="Icon 6" style="width:30px;height:30px;margin-right:10px"></a></td></tr></tbody></table><hr style="width:240px;height:1px;margin-top:10px;margin-bottom:6px;background-color:rgb(170,170,170)"><div><br></div></td></tr></tbody></table><font size="2">Support Questions/Issues? Email <a href="mailto:rdshelp@rdspos.com" target="_blank">rdshelp@rdspos.com</a> (non-emergencies) or call (952) 934-4002 24/7</font></td></tr></tbody></table></td></tr></tbody></table></div></div></div></div></div>