<div dir="ltr"><div>Hi</div><div><br></div><div>Since it is an internal 500 which is mostly at the server side. However there are chances which can happen at vtiger. Here are few solutions you may try<br></div><div>1. Ensure the permissions of the files 644 and folders 755</div><div>2. Check whether there is an .htaccess file in the server root. If so, just rename it temporarily and check the site<br></div><div>3. Check the error logs in the server</div><div><br></div><div>If this happens to a specific account, check the user name, if it has any special characters / encoding <span id="gmail-chevron-down"></span></div><div><br></div><div>Thanks<br></div><div>Sutharsan Jeganathan<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Dec 26, 2023 at 12:29 PM Unnikrishnan Muraleedharan <<a href="mailto:itadmin@abcdebtuae.com">itadmin@abcdebtuae.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-8292848340130959619"><div lang="EN-GB"><div class="m_-8292848340130959619WordSection1"><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif;color:black">Support team,<u></u><u></u></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif;color:black">Recently I am facing an issue with the vtiger crm which is developed using the open-source code of <a href="http://vtiger.it" target="_blank">vtiger.it</a> is one of our client login to crm and they were working on it. Unfortunately, there account get an error the page isn’t working-HTTP ERROR 500 which is the screenshot attached with the mail.<u></u><u></u></span></p><p class="MsoNormal" style="background:white"><b><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u> <u></u></span></b></p><p class="MsoNormal" style="background:white"><b><span lang="EN-US" style="font-family:"Century Gothic",sans-serif;color:black"><u></u> <u></u></span></b></p><p class="MsoNormal" style="background:white"><b><span lang="EN-US" style="font-family:"Century Gothic",sans-serif;color:black">Thanks and Regards,</span></b><b><span lang="EN-US" style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></b></p><table border="0" cellspacing="0" cellpadding="0" width="0" style="width:416.8pt;border-collapse:collapse"><tbody><tr style="height:116.45pt"><td width="123" valign="top" style="width:92.15pt;padding:0cm 5.4pt;height:116.45pt"><p class="MsoNormal"><a name="m_-8292848340130959619_x__Hlk136592349"></a><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"><img width="104" height="92" id="m_-8292848340130959619x_Picture_x0020_4" src="cid:ii_18ca9ea434c4cff311" alt="Description: cid:image004.png@01D999EC.918BF360"></span><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><img width="104" height="22" id="m_-8292848340130959619x_Picture_x0020_3" src="cid:ii_18ca9ea434d5b006a2" alt="Description: cid:image006.jpg@01D999EC.918BF360"></span></b><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span></b><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p></td><td width="433" valign="top" style="width:324.65pt;padding:0cm 5.4pt;height:116.45pt"><p class="MsoNormal"><b><span style="font-size:10pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)"> </span></b><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:rgb(0,32,96)">UNNI</span></b><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:rgb(59,56,56)">IT Administrator, ABC PLRS</span></b><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(0,176,240)">Phone</span></b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> 04 334 1200 </span><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(0,176,240)">Mobile</span></b><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)"> </span></b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">+971 56 140 7239</span><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)">Web</span></b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="color:black"><a href="http://www.abcdebtuae.com/" target="_blank"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:blue">www.abcdebtuae.com</span></a></span><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">  </span><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)"><u></u> <u></u></span></b></p><p class="MsoNormal"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">Apricot Tower – 1010, Dubai Silicon Oasis</span><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">Dubai, United Arab Emirates</span><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:4pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><a href="https://www.linkedin.com/company/abc-plrs/" target="_blank"><span style="font-size:4pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125);text-decoration:none"><img border="0" width="22" height="22" id="m_-8292848340130959619x_Picture_x0020_2" src="cid:ii_18ca9ea434d692e333" alt="Description: Title: LinkedIn - Description: image of LinkedIn icon"></span></a><span style="font-size:4pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">  </span><a href="https://g.page/r/CbVedqZJtDhBEBI/review" target="_blank"><span style="font-size:4pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125);text-decoration:none"><img border="0" width="22" height="22" id="m_-8292848340130959619x_Picture_x0020_1" src="cid:ii_18ca9ea434e7745b44" alt="Description: Title: google+ - Description: image of google+ icon"></span></a><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:12pt;font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p></td></tr></tbody></table><p class="MsoNormal" style="text-align:justify;background:white"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:gray">IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.</span><span lang="EN-US" style="font-size:12pt;font-family:"Times New Roman",serif;color:black"><u></u><u></u></span></p><p class="MsoNormal" style="text-align:justify;background:white"><span lang="EN-US" style="color:rgb(31,73,125)"> </span><span lang="EN-US" style="font-size:12pt;font-family:"Times New Roman",serif;color:black"><u></u><u></u></span></p><p class="MsoNormal" style="background:white"><span lang="EN-US" style="color:rgb(31,73,125)"> </span><span lang="EN-US" style="font-size:12pt;font-family:"Times New Roman",serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><u></u> <u></u></p></div></div>_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a></div></blockquote></div><br clear="all"><br><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><span style="color:rgb(102,102,102)">Development Manager<br>
        Radus28 Software Solution<br></span>
        <span style="color:rgb(102,102,102)"><img src="cid:part4.EAFD845F.485F57C8@radus28.com" title="www.radus28.com" alt="Radus28 Software Solution" width="205" height="60"><br>
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