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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'>Dear Sutharsan,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'>Let me inform you one thing I do have not a background in coding, kindly help me to solve this problem.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'>Thanks and Regards,</span></b><b><span lang=EN-US style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></b></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=0 style='width:416.8pt;border-collapse:collapse'><tr style='height:116.45pt'><td width=123 valign=top style='width:92.15pt;padding:0cm 5.4pt 0cm 5.4pt;height:116.45pt'><p class=MsoNormal><a name="x__Hlk136592349"></a><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'><img width=104 height=92 id="x_Picture_x0020_4" src="cid:image001.png@01D9CF5E.6DE30410" alt="Description: cid:image004.png@01D999EC.918BF360"></span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-family:"Century Gothic",sans-serif;color:black'><img width=104 height=22 id="x_Picture_x0020_3" src="cid:image002.jpg@01D9CF5E.6DE30410" alt="Description: cid:image006.jpg@01D999EC.918BF360"></span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p></td><td width=433 valign=top style='width:324.65pt;padding:0cm 5.4pt 0cm 5.4pt;height:116.45pt'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'> </span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#002060'>Suhail Parakkal</span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-family:"Century Gothic",sans-serif;color:#3B3838'>IT Administrator, ABC PLRS</span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#00B0F0'>Phone</span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> 04 334 1200 </span><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#00B0F0'>Mobile</span></b><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'> </span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>+971 56 438 7040</span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'>Web</span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><a href="http://www.abcdebtuae.com/"><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif'>www.abcdebtuae.com</span></a></span><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Apricot Tower – 1010, Dubai Silicon Oasis</span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Dubai, United Arab Emirates</span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><a href="https://www.linkedin.com/company/abc-plrs/"><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none'><img border=0 width=22 height=22 id="x_Picture_x0020_2" src="cid:image003.png@01D9CF5E.6DE30410" alt="Description: Title: LinkedIn - Description: image of LinkedIn icon"></span></a><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><a href="https://g.page/r/CbVedqZJtDhBEBI/review"><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none'><img border=0 width=22 height=22 id="x_Picture_x0020_1" src="cid:image004.png@01D9CF5E.6DE30410" alt="Description: Title: google+ - Description: image of google+ icon"></span></a><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal style='text-align:justify;background:white'><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.</span><span lang=EN-US style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;background:white'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> vtigercrm-developers-bounces@lists.vtigercrm.com [mailto:vtigercrm-developers-bounces@lists.vtigercrm.com] <b>On Behalf Of </b>Sutharsan J<br><b>Sent:</b> 13 August 2023 06:13 PM<br><b>To:</b> vtigercrm-developers@lists.vtigercrm.com<br><b>Subject:</b> Re: [Vtigercrm-developers] FW: SUPPORT NEEDED ON URGENT BASIS-VTIGER CRM<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hi<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Error 500 means probably some thing wrong in the server side, not in crm. It can be wrong permission, htacces or something else.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks<o:p></o:p></p></div><div><p class=MsoNormal>Sutharsan jeganathan <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Sat, 12 Aug 2023 at 01:17 Suhail Parakkal <<a href="mailto:itadmin@abcdebtuae.com">itadmin@abcdebtuae.com</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'>Hello,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'>Recently I am facing an issue with the vtiger crm which is developed using the open-source code of <a href="http://vtiger.it" target="_blank">vtiger.it</a> is one of our client login to crm and he was working on it. Unfortunately, his account get an error the page isn’t working-HTTP ERROR 500 which is the screenshot attached with the mail.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'>After two days another user also faces the same issue. after one hour another staff also face the same.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'>Then try with another pc but also get the same error. but other staff can log in to crm from these PC.but when someone tries to log in from the pc which got the error, their account also gets the same. As an administrator, I can log in I am not facing the issue.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'>So kindly help me to resolve this issue.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'> </span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'>Thanks and Regards,</span></b><o:p></o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=0 style='width:416.8pt;border-collapse:collapse'><tr style='height:116.45pt'><td width=123 valign=top style='width:92.15pt;padding:0cm 5.4pt 0cm 5.4pt;height:116.45pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a name="m_-6179089409373517295_x__Hlk136592349"></a><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'><img border=0 width=104 height=92 id="_x0000_i1025" src="cid:image001.png@01D9CF5E.6DE30410" alt="Description: cid:image004.png@01D999EC.918BF360"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Century Gothic",sans-serif;color:black'><img border=0 width=104 height=22 id="_x0000_i1026" src="cid:image002.jpg@01D9CF5E.6DE30410" alt="Description: cid:image006.jpg@01D999EC.918BF360"></span></b><o:p></o:p></p><p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center'><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span></b><o:p></o:p></p></td><td width=433 valign=top style='width:324.65pt;padding:0cm 5.4pt 0cm 5.4pt;height:116.45pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'> </span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#002060'>Suhail Parakkal</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Century Gothic",sans-serif;color:#3B3838'>IT Administrator, ABC PLRS</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#00B0F0'>Phone</span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> 04 334 1200 </span><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#00B0F0'>Mobile</span></b><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'> </span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>+971 56 438 7040</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'>Web</span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><a href="http://www.abcdebtuae.com/" target="_blank"><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif'>www.abcdebtuae.com</span></a></span><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'> </span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Apricot Tower – 1010, Dubai Silicon Oasis</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Dubai, United Arab Emirates</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a href="https://www.linkedin.com/company/abc-plrs/" target="_blank"><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none'><img border=0 width=22 height=22 id="_x0000_i1027" src="cid:image003.png@01D9CF5E.6DE30410" alt="Description: Title: LinkedIn - Description: image of LinkedIn icon"></span></a><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><a href="https://g.page/r/CbVedqZJtDhBEBI/review" target="_blank"><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none'><img border=0 width=22 height=22 id="_x0000_i1028" src="cid:image004.png@01D9CF5E.6DE30410" alt="Description: Title: google+ - Description: image of google+ icon"></span></a><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><o:p></o:p></p></td></tr></table><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white'><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p></div></div></div><p class=MsoNormal>_______________________________________________<br><a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a><o:p></o:p></p></blockquote></div></div><p class=MsoNormal><span class=gmailsignatureprefix>-- </span><o:p></o:p></p><div><div><p class=MsoNormal><span style='color:#666666'>Development Manager<br>Radus28 Software Solution<br><img border=0 width=205 height=60 id="_x0000_i1029" src="cid:part4.EAFD845F.485F57C8@radus28.com" alt="Radus28 Software Solution"><br>123, Level 2, Mc Larens Building<br>Baudhaloka Mw.<br>Colombo 04<br>Sri Lanka<br>M : +94773795291<br>E : <a href="mailto:sutharsan@radus28.com" target="_blank">sutharsan@radus28.com</a><br>W : <a href="http://www.radus28.com" target="_blank">www.radus28.com</a></span><o:p></o:p></p></div></div></div></body></html>