<div dir="auto">Hi</div><div dir="auto"><br></div><div dir="auto">Error 500 means probably some thing wrong in the server side, not in crm. It can be wrong permission, htacces or something else.</div><div dir="auto"><br></div><div dir="auto">Thanks</div><div dir="auto">Sutharsan jeganathan </div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sat, 12 Aug 2023 at 01:17 Suhail Parakkal <<a href="mailto:itadmin@abcdebtuae.com">itadmin@abcdebtuae.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div lang="EN-GB" link="blue" vlink="purple"><div class="m_-6179089409373517295WordSection1"><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">Hello,<u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u> <u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">Recently I am facing an issue with the vtiger crm which is developed using the open-source code of <a href="http://vtiger.it" target="_blank" style="font-family:"Century Gothic",sans-serif">vtiger.it</a> is one of our client login to crm and he was working on it. Unfortunately, his account get an error the page isn’t working-HTTP ERROR 500 which is the screenshot attached with the mail.<u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u> <u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">After two days another user also faces the same issue. after one hour another staff also face the same.<u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">Then try with another pc but also get the same error. but other staff can log in to crm from these PC.but when someone tries to log in from the pc which got the error, their account also gets the same. As an administrator, I can log in I am not facing the issue.<u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">So kindly help me to resolve this issue.<u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u> <u style="font-family:"Century Gothic",sans-serif"></u></span></p><div><p class="MsoNormal" style="background:repeat white"><b><span lang="EN-US" style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">Thanks and Regards,</span></b><b><span lang="EN-US" style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></b></p><table border="0" cellspacing="0" cellpadding="0" width="0" style="width:416.8pt;border-collapse:collapse"><tbody><tr style="height:116.45pt"><td width="123" valign="top" style="width:92.15pt;padding:0cm 5.4pt;height:116.45pt"><p class="MsoNormal"><a name="m_-6179089409373517295_x__Hlk136592349"></a><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"><img src="cid:189ef3d06baad7999131" alt="Description: cid:image004.png@01D999EC.918BF360" style="width:104px;max-width:100%"></span><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><b><span style="font-family:"Century Gothic",sans-serif;color:black"><img src="cid:189ef3d06bab11963102" alt="Description: cid:image006.jpg@01D999EC.918BF360" style="width:104px;max-width:100%"></span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p></td><td width="433" valign="top" style="width:324.65pt;padding:0cm 5.4pt;height:116.45pt"><p class="MsoNormal"><b><span style="font-size:10pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)"> </span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><b><span style="font-size:14pt;font-family:"Century Gothic",sans-serif;color:rgb(0,32,96)">Suhail Parakkal</span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><b><span style="font-family:"Century Gothic",sans-serif;color:rgb(59,56,56)">IT Administrator, ABC PLRS</span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(0,176,240)">Phone</span></b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> 04 334 1200 </span><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(0,176,240)">Mobile</span></b><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)"> </span></b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">+971 56 438 7040</span><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)">Web</span></b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black"><a href="http://www.abcdebtuae.com/" target="_blank" style="font-family:Calibri,sans-serif"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif">www.abcdebtuae.com</span></a></span><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">  </span><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)"><u style="font-family:"Century Gothic",sans-serif"></u> <u style="font-family:"Century Gothic",sans-serif"></u></span></b></p><p class="MsoNormal"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">Apricot Tower – 1010, Dubai Silicon Oasis</span><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">Dubai, United Arab Emirates</span><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><span style="font-size:4pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-family:"Century Gothic",sans-serif;color:black"><u style="font-family:"Century Gothic",sans-serif"></u><u style="font-family:"Century Gothic",sans-serif"></u></span></p><p class="MsoNormal"><a href="https://www.linkedin.com/company/abc-plrs/" target="_blank"><span style="font-size:4pt;font-family:"Century Gothic",sans-serif;text-decoration:none;color:rgb(31,73,125)"><img border="0" src="cid:189ef3d06ba7605c1153" alt="Description: Title: LinkedIn - Description: image of LinkedIn icon" style="width:22px;max-w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<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a></blockquote></div></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><span style="color:rgb(102,102,102)">Development Manager<br>
        Radus28 Software Solution<br></span>
        <span style="color:rgb(102,102,102)"><img src="cid:part4.EAFD845F.485F57C8@radus28.com" title="www.radus28.com" alt="Radus28 Software Solution" width="205" height="60"><br>
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