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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'>Hello, is anyone there?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal style='background:white'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'>Thanks and Regards,</span></b><b><span lang=EN-US style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></b></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=0 style='width:416.8pt;border-collapse:collapse'><tr style='height:116.45pt'><td width=123 valign=top style='width:92.15pt;padding:0cm 5.4pt 0cm 5.4pt;height:116.45pt'><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'><img width=104 height=92 id="_x0000_i1032" src="cid:image001.png@01D9CCF1.422C1470" alt="Description: cid:image004.png@01D999EC.918BF360"></span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-family:"Century Gothic",sans-serif;color:black'><img width=104 height=22 id="_x0000_i1031" src="cid:image002.jpg@01D9CCF1.422C1470" alt="Description: cid:image006.jpg@01D999EC.918BF360"></span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p></td><td width=433 valign=top style='width:324.65pt;padding:0cm 5.4pt 0cm 5.4pt;height:116.45pt'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'> </span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#002060'>Suhail Parakkal</span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-family:"Century Gothic",sans-serif;color:#3B3838'>IT Administrator, ABC PLRS</span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#00B0F0'>Phone</span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> 04 334 1200 </span><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#00B0F0'>Mobile</span></b><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'> </span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>+971 56 438 7040</span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'>Web</span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><a href="http://www.abcdebtuae.com/"><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif'>www.abcdebtuae.com</span></a></span><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Apricot Tower – 1010, Dubai Silicon Oasis</span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Dubai, United Arab Emirates</span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><a href="https://www.linkedin.com/company/abc-plrs/"><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none'><img border=0 width=22 height=22 id="_x0000_i1030" src="cid:image003.png@01D9CCF1.422C1470" alt="Description: Title: LinkedIn - Description: image of LinkedIn icon"></span></a><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><a href="https://g.page/r/CbVedqZJtDhBEBI/review"><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none'><img border=0 width=22 height=22 id="_x0000_i1029" src="cid:image004.png@01D9CCF1.422C1470" alt="Description: Title: google+ - Description: image of google+ icon"></span></a><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal style='text-align:justify;background:white'><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.</span><span lang=EN-US style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;background:white'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> vtigercrm-developers-bounces@lists.vtigercrm.com [mailto:vtigercrm-developers-bounces@lists.vtigercrm.com] <b>On Behalf Of </b>Suhail Parakkal<br><b>Sent:</b> 11 August 2023 11:44 PM<br><b>To:</b> vtigercrm-developers@lists.vtigercrm.com<br><b>Subject:</b> [Vtigercrm-developers] FW: SUPPORT NEEDED ON URGENT BASIS-VTIGER CRM<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'>Hello,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'>Recently I am facing an issue with the vtiger crm which is developed using the open-source code of vtiger.it is one of our client login to crm and he was working on it. Unfortunately, his account get an error the page isn’t working-HTTP ERROR 500 which is the screenshot attached with the mail.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'>After two days another user also faces the same issue. after one hour another staff also face the same.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'>Then try with another pc but also get the same error. but other staff can log in to crm from these PC.but when someone tries to log in from the pc which got the error, their account also gets the same. As an administrator, I can log in I am not facing the issue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'>So kindly help me to resolve this issue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal style='background:white'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black'>Thanks and Regards,</span></b><b><span lang=EN-US style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></b></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=0 style='width:416.8pt;border-collapse:collapse'><tr style='height:116.45pt'><td width=123 valign=top style='width:92.15pt;padding:0cm 5.4pt 0cm 5.4pt;height:116.45pt'><p class=MsoNormal><a name="x__Hlk136592349"></a><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'><img border=0 width=104 height=92 id="x_Picture_x0020_4" src="cid:image001.png@01D9CCF1.422C1470" alt="Description: cid:image004.png@01D999EC.918BF360"></span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-family:"Century Gothic",sans-serif;color:black'><img border=0 width=104 height=22 id="x_Picture_x0020_3" src="cid:image002.jpg@01D9CCF1.422C1470" alt="Description: cid:image006.jpg@01D999EC.918BF360"></span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p></td><td width=433 valign=top style='width:324.65pt;padding:0cm 5.4pt 0cm 5.4pt;height:116.45pt'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'> </span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#002060'>Suhail Parakkal</span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-family:"Century Gothic",sans-serif;color:#3B3838'>IT Administrator, ABC PLRS</span></b><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#00B0F0'>Phone</span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> 04 334 1200 </span><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#00B0F0'>Mobile</span></b><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'> </span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>+971 56 438 7040</span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'>Web</span></b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><a href="http://www.abcdebtuae.com/"><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif'>www.abcdebtuae.com</span></a></span><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Apricot Tower – 1010, Dubai Silicon Oasis</span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Dubai, United Arab Emirates</span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><a href="https://www.linkedin.com/company/abc-plrs/"><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none'><img border=0 width=22 height=22 id="x_Picture_x0020_2" src="cid:image003.png@01D9CCF1.422C1470" alt="Description: Title: LinkedIn - Description: image of LinkedIn icon"></span></a><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><a href="https://g.page/r/CbVedqZJtDhBEBI/review"><span style='font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none'><img border=0 width=22 height=22 id="x_Picture_x0020_1" src="cid:image004.png@01D9CCF1.422C1470" alt="Description: Title: google+ - Description: image of google+ icon"></span></a><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'> </span><span style='font-family:"Century Gothic",sans-serif;color:black'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal style='text-align:justify;background:white'><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.</span><span lang=EN-US style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;background:white'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US style='color:black'><o:p></o:p></span></p></div></div></body></html>