<div dir="ltr">Hi Suhail,<div><br></div><div>First backup everything including the database before everyone gets locked out. and check logs for any errors and set  to display the errors from the config file, hopefully it could point you to the right direction where it was coming from. I am assuming that some other users still have the good code on their browser cache, that is why they are still able to login, but once their browser fetched the bad code, they will also get locked out. I think maybe it has to do with the user profile getting damaged when they logged in to the computer that caused them to get locked out, see if the user profile sharing privilege file was changed for those people who got locked out and compare it to those people still able to login.</div><div><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal">Best Regards,</p><p class="MsoNormal"><b><i><br></i></b></p><p class="MsoNormal"><b><i>Orville<br></i></b></p></div></div></div><br></div></div><div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br><table style="border-top:1px solid #d3d4de"><tr><td style="width:55px;padding-top:13px"><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail" target="_blank"><img src="https://s-install.avcdn.net/ipm/preview/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif" alt="" width="46" height="29" style="width: 46px; height: 29px;"></a></td><td style="width:470px;padding-top:12px;color:#41424e;font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px">Virus-free.<a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail" target="_blank" style="color:#4453ea">www.avast.com</a></td></tr></table><a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"></a></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Aug 11, 2023 at 12:45 PM Suhail Parakkal <<a href="mailto:itadmin@abcdebtuae.com">itadmin@abcdebtuae.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg8306867976007124995"><div lang="EN-GB"><div class="m_8306867976007124995WordSection1"><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">Hello,<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">Recently I am facing an issue with the vtiger crm which is developed using the open-source code of <a href="http://vtiger.it" target="_blank">vtiger.it</a> is one of our client login to crm and he was working on it. Unfortunately, his account get an error the page isn’t working-HTTP ERROR 500 which is the screenshot attached with the mail.<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">After two days another user also faces the same issue. after one hour another staff also face the same.<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">Then try with another pc but also get the same error. but other staff can log in to crm from these PC.but when someone tries to log in from the pc which got the error, their account also gets the same. As an administrator, I can log in I am not facing the issue.<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">So kindly help me to resolve this issue.<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black"><u></u> <u></u></span></p><div><p class="MsoNormal" style="background:white"><b><span lang="EN-US" style="font-size:11pt;font-family:"Century Gothic",sans-serif;color:black">Thanks and Regards,</span></b><b><span lang="EN-US" style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></b></p><table border="0" cellspacing="0" cellpadding="0" width="0" style="width:416.8pt;border-collapse:collapse"><tbody><tr style="height:116.45pt"><td width="123" valign="top" style="width:92.15pt;padding:0cm 5.4pt;height:116.45pt"><p class="MsoNormal"><a name="m_8306867976007124995_x__Hlk136592349"></a><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"><img width="104" height="92" id="m_8306867976007124995x_Picture_x0020_4" src="cid:189e63a79314cff311" alt="Description: cid:image004.png@01D999EC.918BF360"></span><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-family:"Century Gothic",sans-serif;color:black"><img width="104" height="22" id="m_8306867976007124995x_Picture_x0020_3" src="cid:189e63a79325b006a2" alt="Description: cid:image006.jpg@01D999EC.918BF360"></span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p></td><td width="433" valign="top" style="width:324.65pt;padding:0cm 5.4pt;height:116.45pt"><p class="MsoNormal"><b><span style="font-size:10pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)"> </span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:14pt;font-family:"Century Gothic",sans-serif;color:rgb(0,32,96)">Suhail Parakkal</span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-family:"Century Gothic",sans-serif;color:rgb(59,56,56)">IT Administrator, ABC PLRS</span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(0,176,240)">Phone</span></b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> 04 334 1200 </span><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(0,176,240)">Mobile</span></b><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)"> </span></b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">+971 56 438 7040</span><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)">Web</span></b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black"><a href="http://www.abcdebtuae.com/" target="_blank"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif">www.abcdebtuae.com</span></a></span><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">  </span><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(91,155,213)"><u></u> <u></u></span></b></p><p class="MsoNormal"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">Apricot Tower – 1010, Dubai Silicon Oasis</span><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">Dubai, United Arab Emirates</span><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:4pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><a href="https://www.linkedin.com/company/abc-plrs/" target="_blank"><span style="font-size:4pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125);text-decoration:none"><img border="0" width="22" height="22" id="m_8306867976007124995x_Picture_x0020_2" src="cid:189e63a7932692e333" alt="Description: Title: LinkedIn - Description: image of LinkedIn icon"></span></a><span style="font-size:4pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)">  </span><a href="https://g.page/r/CbVedqZJtDhBEBI/review" target="_blank"><span style="font-size:4pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125);text-decoration:none"><img border="0" width="22" height="22" id="m_8306867976007124995x_Picture_x0020_1" src="cid:189e63a79327745b44" alt="Description: Title: google+ - Description: image of google+ icon"></span></a><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:8pt;font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"> </span><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p></td></tr></tbody></table><p class="MsoNormal" style="text-align:justify;background:white"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:gray">IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.</span><span lang="EN-US" style="color:black"><u></u><u></u></span></p><p class="MsoNormal" style="text-align:justify;background:white"><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><span lang="EN-US" style="color:black"><u></u><u></u></span></p><p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><span lang="EN-US" style="color:black"><u></u><u></u></span></p></div></div></div>_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a></div></blockquote></div>