<div style="font-family: arial; font-size: 14px;">You are right again. See below. Do I simply delete that line in the table and then remove the file I added? I would save the database first of course.<br><br>I'm just wondering whether I woudl have the same problem on the next migration if I were to leave it hangin around?<br><br>Note that I have being migrating vTiger since one of the v. 5.X .. it must be at least 7-8 years that I first installed it and the database has been migrated successfully each time. Its the 7.3->7.4 that has been bumpy for some reason. Maybe because it was combined with moving machine.<br><br><br><img alt="image.png" class="proton-embedded" src="cid:babab03c@protonmail.com"><br><div style="font-family: arial; font-size: 14px;"><br></div><div style="font-family: arial; font-size: 14px;"><br></div><div style="font-family: arial; font-size: 14px;" class="protonmail_signature_block"><div class="protonmail_signature_block-user protonmail_signature_block-empty"></div><div class="protonmail_signature_block-proton">Sent with <a rel="noopener noreferrer" href="https://protonmail.com/" target="_blank">ProtonMail</a> Secure Email.</div></div><div style="font-family: arial; font-size: 14px;"><br></div></div><div style="font-family: arial; font-size: 14px;"><br></div><div class="protonmail_quote">
------- Original Message -------<br>
On Thursday, February 3rd, 2022 at 11:09 PM, Rubén A. Estrada Orozco <rulotec1@gmail.com> wrote:<br>
<blockquote class="protonmail_quote" type="cite">
<div dir="ltr">My guess would be that it was removed in 7.4 because it was no longer needed. But maybe you have an eventhandler, which for some reason was not removed but should have. And maybe that eventhandler uses that file. When installing a fresh new 7.4 instance, I suppose that eventhandler is not in the database (eventhandlers are registered in the table vtiger_eventhandlers). If you want to find out, check the repository at <a href="http://code.vtiger.com" rel="noreferrer nofollow noopener" target="_blank">code.vtiger.com</a> to find out when and why it was removed.<div><br></div><div><br clear="all"><div><div data-smartmail="gmail_signature" class="gmail_signature" dir="ltr"><div dir="ltr">Saludos<div><br></div><div>Rubén</div></div></div></div><br></div></div><br><div class="gmail_quote"><div class="gmail_attr" dir="ltr">On Thu, Feb 3, 2022 at 5:02 PM Gigatux <<a href="mailto:gigatux@protonmail.com" rel="noreferrer nofollow noopener" target="_blank">gigatux@protonmail.com</a>> wrote:<br></div><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote"><div style="font-family:arial;font-size:14px"><div style="font-family:arial;font-size:14px">Well done Rubèn! You solved my problem. Thank you.<br></div><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px">What is unclear to me is why this file is missing from the <span style="font-family:menlo,consolas,"courier new",monospace,sans-serif">vtiger7.4.0.tar.gz</span> archive. I downloaded the archive from <a target="_blank" rel="noreferrer nofollow noopener" title="https://sourceforge.net/projects/vtigercrm/files/vtiger%20CRM%207.4.0/Core%20Product/vtigercrm7.4.0.tar.gz/" href="https://sourceforge.net/projects/vtigercrm/files/vtiger%20CRM%207.4.0/Core%20Product/vtigercrm7.4.0.tar.gz/">here</a> several times, only to find out that the file is missing with each download. So then decided to download the previous version <span style="font-family:menlo,consolas,"courier new",monospace,sans-serif">vtiger7.3.0.tar.gz</span><span style="font-family:arial,sans-serif"><span>, which actually does have the file you list.</span></span><br></div><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px"><span style="font-family:arial,sans-serif"><span>I copied that over to the installation and now all is working. How can it be that others haven't experienced this problem? </span></span><span style="font-family:arial,sans-serif">Should the file not be added to the</span><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"> vtiger7.4.0.tar.gz</span><span style="font-family:arial,sans-serif"> archive to avoid problems for others?<span></span></span></div><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px"><div></div><div>Sent with <a target="_blank" href="https://protonmail.com/" rel="noreferrer nofollow noopener">ProtonMail</a> Secure Email.</div></div><div style="font-family:arial;font-size:14px"><br></div></div><div style="font-family:arial;font-size:14px"><br></div><div>
------- Original Message -------<br>
On Wednesday, February 2nd, 2022 at 11:40 PM, Rubén A. Estrada Orozco <<a target="_blank" href="mailto:rulotec1@gmail.com" rel="noreferrer nofollow noopener">rulotec1@gmail.com</a>> wrote:<br>
<blockquote type="cite">
<div dir="ltr">does this file exist in your current vtiger? <span style="font-family:menlo,consolas,"courier new",monospace,sans-serif;font-size:14px">modules/Vtiger/</span><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif;font-size:14px">handlers/RecordLabelUpdater.</span><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif;font-size:14px">php</span><div><font face="menlo, consolas, courier new, monospace, sans-serif"><span style="font-size:14px"><br></span></font></div><div><font face="menlo, consolas, courier new, monospace, sans-serif"><span style="font-size:14px">If not, download a new vtiger install zip, unzip it, and copy that file to your vtiger instance.<br clear="all"></span></font><br clear="all"><div><div dir="ltr"><div dir="ltr">Saludos<div><br></div><div>Rubén</div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 2, 2022 at 5:35 PM Gigatux <<a target="_blank" rel="noreferrer nofollow noopener" href="mailto:gigatux@protonmail.com">gigatux@protonmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style="font-family:arial;font-size:14px"><div style="font-family:arial;font-size:14px">Right, we are getting somewhere. Thanks.<br></div><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px">When the white screen pops up after pressing "Save", I get the below on the white screen:<br></div></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"><br></span></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif">Warning: require_once(modules/Vtiger/handlers/RecordLabelUpdater.php): failed to open stream: No such file or directory in /var/www/html/vtigercrm/include/events/VTEventTrigger.inc on line 140</span><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"><br></span></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"> </span><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"><br></span></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"> Fatal error: require_once(): Failed opening required
'modules/Vtiger/handlers/RecordLabelUpdater.php'
(include_path='/var/www/html/vtigercrm/libraries/htmlpurifier410/library:.:/usr/share/php')
in /var/www/html/vtigercrm/include/events/VTEventTrigger.inc on line 140</span><br></div><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px">I've copied below an image with the cursor sitting on line 140 of the file <span style="font-family:menlo,consolas,"courier new",monospace,sans-serif">/var/www/html/vtigercrm/include/events/VTEventTrigger.inc</span><br></div><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif">Any thoughts?</span><br></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"></span><br></div><div style="font-family:arial;font-size:14px"><img alt="ksnip_20220202-232913.png" class="proton-embedded" src="cid:17ec1d57fc1d4fa103e2"><br></div><div style="font-family:arial;font-size:14px"><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px"><div></div><div>Sent with <a target="_blank" rel="noreferrer nofollow noopener" href="https://protonmail.com/">ProtonMail</a> Secure Email.</div></div><div style="font-family:arial;font-size:14px"><br></div></div><div style="font-family:arial;font-size:14px"><br></div><div>
‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐<br>
On Wednesday, February 2nd, 2022 at 4:07 PM, Rubén A. Estrada Orozco <<a target="_blank" rel="noreferrer nofollow noopener" href="mailto:rulotec1@gmail.com">rulotec1@gmail.com</a>> wrote:<br>
<blockquote type="cite">
<div dir="ltr">The line you have to uncomment is this one:<div><br></div><div>ini_set('display_errors','on'); version_compare(PHP_VERSION, '5.5.0') <= 0 ? error_reporting(E_WARNING & ~E_NOTICE & ~E_DEPRECATED) : error_reporting(E_ALL & ~E_NOTICE & ~E_DEPRECATED & ~E_STRICT & ~E_WARNING); // DEBUGGING<br></div><div><br></div><div>The file looks like this:</div><div><br></div><div><img alt="image.png" class="proton-embedded" src="cid:17ec1d57fc0cb971f161" width="562" height="501"></div><div><br></div><div><br></div><div>In that case I added line 21 and 22 to log errors into a file. you can use that too.</div><div><br></div><div>As Alan pointed out, be sure to open config.inc.php and not other similarly named files like config.performance.php or config.php.</div><div><br><br clear="all"><div><div dir="ltr"><div dir="ltr">Saludos<div><br></div><div>Rubén</div></div></div></div><br></div></div><br><div class="gmail_quote"><div class="gmail_attr" dir="ltr">On Wed, Feb 2, 2022 at 4:16 AM Alan Lord <<a target="_blank" href="mailto:alanslists@gmail.com" rel="noreferrer nofollow noopener">alanslists@gmail.com</a>> wrote:<br></div><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote">It's config.performance.php<br>
<br>
Al<br>
<br>
<br>
On 01/02/2022 23:05, Gigatux wrote:<br>
> Hello Rubén,<br>
> <br>
> this is what I have in config.init.php that resembles anything like a <br>
> debug option.<br>
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