<div style="font-family: arial; font-size: 14px;"><div style="font-family: arial; font-size: 14px;">Well done Rubèn! You solved my problem. Thank you.<br></div><div style="font-family: arial; font-size: 14px;"><br></div><div style="font-family: arial; font-size: 14px;">What is unclear to me is why this file is missing from the <span class="font" style="font-family: menlo, consolas, courier new, monospace, sans-serif;">vtiger7.4.0.tar.gz</span> archive. I downloaded the archive from <a href="https://sourceforge.net/projects/vtigercrm/files/vtiger%20CRM%207.4.0/Core%20Product/vtigercrm7.4.0.tar.gz/" target="_blank" title="https://sourceforge.net/projects/vtigercrm/files/vtiger%20CRM%207.4.0/Core%20Product/vtigercrm7.4.0.tar.gz/" rel="nofollow">here</a> several times, only to find out that the file is missing with each download. So then decided to download the previous version <span class="font" style="font-family: menlo, consolas, courier new, monospace, sans-serif;">vtiger7.3.0.tar.gz</span><span class="font" style="font-family: arial, sans-serif;"><span class="size" style="font-size: 14">, which actually does have the file you list.</span></span><br></div><div style="font-family: arial; font-size: 14px;"><br></div><div style="font-family: arial; font-size: 14px;"><span class="font" style="font-family: arial, sans-serif;"><span class="size" style="font-size: 14">I copied that over to the installation and now all is working. How can it be that others haven't experienced this problem? </span></span><span class="font" style="font-family: arial, sans-serif;">Should the file not be added to the</span><span style="font-family: menlo, consolas, courier new, monospace, sans-serif;" class="font"> vtiger7.4.0.tar.gz</span><span class="font" style="font-family: arial, sans-serif;"> archive to avoid problems for others?<span class="size" style="font-size: 14"></span></span></div><div style="font-family: arial; font-size: 14px;"><br></div><div style="font-family: arial; font-size: 14px;" class="protonmail_signature_block"><div class="protonmail_signature_block-user protonmail_signature_block-empty"></div><div class="protonmail_signature_block-proton">Sent with <a rel="noopener noreferrer" href="https://protonmail.com/" target="_blank">ProtonMail</a> Secure Email.</div></div><div style="font-family: arial; font-size: 14px;"><br></div></div><div style="font-family: arial; font-size: 14px;"><br></div><div class="protonmail_quote">
------- Original Message -------<br>
On Wednesday, February 2nd, 2022 at 11:40 PM, Rubén A. Estrada Orozco <rulotec1@gmail.com> wrote:<br>
<blockquote class="protonmail_quote" type="cite">
<div dir="ltr">does this file exist in your current vtiger? <span style="font-family:menlo,consolas,"courier new",monospace,sans-serif;font-size:14px">modules/Vtiger/</span><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif;font-size:14px">handlers/RecordLabelUpdater.</span><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif;font-size:14px">php</span><div><font face="menlo, consolas, courier new, monospace, sans-serif"><span style="font-size:14px"><br></span></font></div><div><font face="menlo, consolas, courier new, monospace, sans-serif"><span style="font-size:14px">If not, download a new vtiger install zip, unzip it, and copy that file to your vtiger instance.<br clear="all"></span></font><br clear="all"><div><div data-smartmail="gmail_signature" class="gmail_signature" dir="ltr"><div dir="ltr">Saludos<div><br></div><div>Rubén</div></div></div></div><br></div></div><br><div class="gmail_quote"><div class="gmail_attr" dir="ltr">On Wed, Feb 2, 2022 at 5:35 PM Gigatux <<a href="mailto:gigatux@protonmail.com" rel="noreferrer nofollow noopener" target="_blank">gigatux@protonmail.com</a>> wrote:<br></div><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote"><div style="font-family:arial;font-size:14px"><div style="font-family:arial;font-size:14px">Right, we are getting somewhere. Thanks.<br></div><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px">When the white screen pops up after pressing "Save", I get the below on the white screen:<br></div></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"><br></span></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif">Warning: require_once(modules/Vtiger/handlers/RecordLabelUpdater.php): failed to open stream: No such file or directory in /var/www/html/vtigercrm/include/events/VTEventTrigger.inc on line 140</span><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"><br></span></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"> </span><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"><br></span></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"> Fatal error: require_once(): Failed opening required
'modules/Vtiger/handlers/RecordLabelUpdater.php'
(include_path='/var/www/html/vtigercrm/libraries/htmlpurifier410/library:.:/usr/share/php')
in /var/www/html/vtigercrm/include/events/VTEventTrigger.inc on line 140</span><br></div><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px">I've copied below an image with the cursor sitting on line 140 of the file <span style="font-family:menlo,consolas,"courier new",monospace,sans-serif">/var/www/html/vtigercrm/include/events/VTEventTrigger.inc</span><br></div><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif">Any thoughts?</span><br></div><div style="font-family:arial;font-size:14px"><span style="font-family:menlo,consolas,"courier new",monospace,sans-serif"></span><br></div><div style="font-family:arial;font-size:14px"><img alt="ksnip_20220202-232913.png" class="proton-embedded" src="cid:17ebcce0b36d4fa103e2"><br></div><div style="font-family:arial;font-size:14px"><div style="font-family:arial;font-size:14px"><br></div><div style="font-family:arial;font-size:14px"><div></div><div>Sent with <a target="_blank" href="https://protonmail.com/" rel="noreferrer nofollow noopener">ProtonMail</a> Secure Email.</div></div><div style="font-family:arial;font-size:14px"><br></div></div><div style="font-family:arial;font-size:14px"><br></div><div>
‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐<br>
On Wednesday, February 2nd, 2022 at 4:07 PM, Rubén A. Estrada Orozco <<a target="_blank" href="mailto:rulotec1@gmail.com" rel="noreferrer nofollow noopener">rulotec1@gmail.com</a>> wrote:<br>
<blockquote type="cite">
<div dir="ltr">The line you have to uncomment is this one:<div><br></div><div>ini_set('display_errors','on'); version_compare(PHP_VERSION, '5.5.0') <= 0 ? error_reporting(E_WARNING & ~E_NOTICE & ~E_DEPRECATED) : error_reporting(E_ALL & ~E_NOTICE & ~E_DEPRECATED & ~E_STRICT & ~E_WARNING); // DEBUGGING<br></div><div><br></div><div>The file looks like this:</div><div><br></div><div><img alt="image.png" class="proton-embedded" src="cid:17ebcce0b36cb971f161" width="562" height="501"></div><div><br></div><div><br></div><div>In that case I added line 21 and 22 to log errors into a file. you can use that too.</div><div><br></div><div>As Alan pointed out, be sure to open config.inc.php and not other similarly named files like config.performance.php or config.php.</div><div><br><br clear="all"><div><div dir="ltr"><div dir="ltr">Saludos<div><br></div><div>Rubén</div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 2, 2022 at 4:16 AM Alan Lord <<a target="_blank" rel="noreferrer nofollow noopener" href="mailto:alanslists@gmail.com">alanslists@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">It's config.performance.php<br>
<br>
Al<br>
<br>
<br>
On 01/02/2022 23:05, Gigatux wrote:<br>
> Hello Rubén,<br>
> <br>
> this is what I have in config.init.php that resembles anything like a <br>
> debug option.<br>
_______________________________________________<br>
<a target="_blank" href="http://www.vtiger.com/" rel="noreferrer nofollow noopener">http://www.vtiger.com/</a></blockquote></div>
</blockquote><br>
</div>_______________________________________________<br>
<a target="_blank" rel="noreferrer nofollow noopener" href="http://www.vtiger.com/">http://www.vtiger.com/</a></blockquote></div>
</blockquote><br>
</div>