<html><head></head><body><div dir="auto">Sorry i didnt found this options<br></div>
<div dir="auto">Can you explain more?<br></div>
<div dir="auto">Thanks </div>
<div class="gmail_quote" >Le 9 août 2018, à 06:58, Sutharsan J <<a href="mailto:ajstharsan@gmail.com" target="_blank">ajstharsan@gmail.com</a>> a écrit:<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
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HI
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You may try by changing all mandatory fields of Ticket module to Non-mandatory. You can do this in Ticket > Edit Fields
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Thanks
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Sutharsan Jeganathan
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<font color="#9999ff"><i>Development Manager<br> Radus28 Software Solution<br> <img src="cid:part4.EAFD845F.485F57C8@radus28.com" title="www.radus28.com" alt="Radus28 Software Solution" class="gmail-CToWUd" width="205" height="60"><br> 123, Level 2, Mc Larens Building<br> Baudhaloka Mw.<br> Colombo 04<br> Sri Lanka<br> M : +94773795291<br> E : <a class="gmail-m_-3394385130697107832moz-txt-link-abbreviated" href="mailto:sutharsan@radus28.com" target="_blank">sutharsan@radus28.com</a><br> W : <a class="gmail-m_-3394385130697107832moz-txt-link-abbreviated" href="http://www.radus28.com" target="_blank">www.radus28.com</a></i></font>
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On Thu, Aug 9, 2018 at 1:06 AM Yannick Berges <
<a href="mailto:micker@free.fr">micker@free.fr</a>> wrote:
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<p><span>Hello on vtiger 7.10 + last portal<br> when user try to create a ticket he have this message</span><br> <span>LBL_DATABASE_QUERY_ERROR in a popup ... he can comment</span><br> <span>when he try to close ..</span><br style="color:rgb(0,0,0);font-family:"lucida grande","Lucida Sans Unicode",tahoma,sans-serif;font-size:14.3px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"> <span>Mandatory fields are missing,LBL_DATABASE_QUERY_ERROR.</span><br> <span>Could you help me ?</span><br style="color:rgb(0,0,0);font-family:"lucida grande","Lucida Sans Unicode",tahoma,sans-serif;font-size:14.3px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"> <span>=> writting rules is allow in portal > tickets</span></p>
<p><span>if create tickets for this user in vtiger it display in portal but can't reply</span><br style="color:rgb(0,0,0);font-family:"lucida grande","Lucida Sans Unicode",tahoma,sans-serif;font-size:14.3px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"> <span>regards</span></p>
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<p><strong class="m_-6651717920587075190noir">Yannick BERGES<br> </strong><span style="font-size:10px" class="m_-6651717920587075190noir">Concepteur multimédia, formateur, consultant<br> <a href="tel:0760347876" target="_blank"><span class="m_-6651717920587075190couleur">07</span> 60 34 78 76</a></span><br> <span style="font-size:10px" class="m_-6651717920587075190noir"><a style="text-decoration:none" href="mailto:yannick@com3elles.com" target="_blank">yannick<span class="m_-6651717920587075190couleur">@</span>com3elles.com</a></span></p>
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<pre class="blue"> <hr><br><a href="http://www.vtiger.com/">http://www.vtiger.com/</a></pre></blockquote></div></body></html>