<div dir="ltr"><div>HI</div><div><br></div><div>You may try by changing all mandatory fields of Ticket module to Non-mandatory. You can do this in Ticket > Edit Fields</div><div><br></div><div><br></div><div>Thanks</div><div>Sutharsan Jeganathan</div><div><br></div><div><font color="#9999ff"><i>Development Manager<br>
Radus28 Software Solution<br>
<img src="cid:part4.EAFD845F.485F57C8@radus28.com" title="www.radus28.com" alt="Radus28 Software Solution" class="gmail-CToWUd" width="205" height="60"><br>
123, Level 2, Mc Larens Building<br>
Baudhaloka Mw.<br>
Colombo 04<br>
Sri Lanka<br>
M : +94773795291<br>
E : <a class="gmail-m_-3394385130697107832moz-txt-link-abbreviated" href="mailto:sutharsan@radus28.com" target="_blank">sutharsan@radus28.com</a><br>
W : <a class="gmail-m_-3394385130697107832moz-txt-link-abbreviated" href="http://www.radus28.com" target="_blank">www.radus28.com</a></i></font></div></div><br><div class="gmail_quote"><div dir="ltr">On Thu, Aug 9, 2018 at 1:06 AM Yannick Berges <<a href="mailto:micker@free.fr">micker@free.fr</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<p><span>Hello on
vtiger 7.10 + last portal<br>
when user try to create a ticket he have this message</span><br>
<span>LBL_DATABASE_QUERY_ERROR
in a popup ... he can comment</span><br>
<span>when he try
to close ..</span><br style="color:rgb(0,0,0);font-family:"lucida grande","Lucida Sans Unicode",tahoma,sans-serif;font-size:14.3px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial">
<span>Mandatory
fields are missing,LBL_DATABASE_QUERY_ERROR.</span><br>
<span>Could you
help me ?</span><br style="color:rgb(0,0,0);font-family:"lucida grande","Lucida Sans Unicode",tahoma,sans-serif;font-size:14.3px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial">
<span>=>
writting rules is allow in portal > tickets</span></p>
<p><span>if create
tickets for this user in vtiger it display in portal but can't
reply</span><br style="color:rgb(0,0,0);font-family:"lucida grande","Lucida Sans Unicode",tahoma,sans-serif;font-size:14.3px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial">
<span>regards</span></p>
<div class="m_-6651717920587075190moz-signature">-- <br>
<br>
<p><strong class="m_-6651717920587075190noir">Yannick BERGES<br>
</strong><span style="font-size:10px" class="m_-6651717920587075190noir">Concepteur
multimédia, formateur, consultant<br>
<a href="tel:0760347876" target="_blank"><span class="m_-6651717920587075190couleur">07</span> 60 34
78 76</a></span><br>
<span style="font-size:10px" class="m_-6651717920587075190noir"><a style="text-decoration:none" href="mailto:yannick@com3elles.com" target="_blank">yannick<span class="m_-6651717920587075190couleur">@</span>com3elles.com</a></span></p>
<img src="https://www.com3elles.com/images/logo-com3elles-anim.gif" alt="Com'3 Elles" height="60" width="170"><br>
<a href="https://www.com3elles.com" class="m_-6651717920587075190noir" style="font-size:12px;text-decoration:none" target="_blank">www.com3elles.com</a><a href="tel:0972170561" target="_blank"><span class="m_-6651717920587075190noir" style="font-size:12px"><br>
<span class="m_-6651717920587075190couleur">09</span> 72 17 05 61</span></a>
<p style="font-size:10px"><img src="https://www.com3elles.com/images/design/icones/incident.png" alt="" align="absmiddle" height="24" width="24"><a href="https://www.com3elles.com/nous-contacter.html" target="_blank"><span class="m_-6651717920587075190couleur">Nouvelle adresse : <strong>18
rue Sainte Cécile 31100 Toulouse</strong></span></a></p>
<p style="font-size:9px"> Consultez notre <a href="https://www.com3elles.com/notre-catalogue-de-formation.html" target="_blank"><strong>catalogue
de formations<br>
</strong></a></p>
<p style="font-size:9px;color:#678639">Evitez les impressions
inutiles : n'imprimez ce message que si c'est vraiment
indispensable.</p>
</div>
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