<div dir="ltr">Hi tony, not sure what do you need, but a very successfull books about customer satisfaction and how to work on this topic is:<div><a href="https://www.amazon.com/Ultimate-Question-Revised-Expanded-Customer-Driven/dp/1422173356/ref=pd_bxgy_14_img_2?_encoding=UTF8&pd_rd_i=1422173356&pd_rd_r=S73Z7DC7J5HWD27RH24C&pd_rd_w=0ZIMY&pd_rd_wg=6GqRw&psc=1&refRID=S73Z7DC7J5HWD27RH24C">https://www.amazon.com/Ultimate-Question-Revised-Expanded-Customer-Driven/dp/1422173356/ref=pd_bxgy_14_img_2?_encoding=UTF8&pd_rd_i=1422173356&pd_rd_r=S73Z7DC7J5HWD27RH24C&pd_rd_w=0ZIMY&pd_rd_wg=6GqRw&psc=1&refRID=S73Z7DC7J5HWD27RH24C</a><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">2017-02-08 9:58 GMT+01:00 Tony Sandman <span dir="ltr"><<a href="mailto:tonysandman999@gmail.com" target="_blank">tonysandman999@gmail.com</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div>One of my clients want to learn about marketing automation especially ticketing and its use cases.<br></div>Is out there any book you can recommend?<br>My univ stuff is quite old (20 years)<span class="HOEnZb"><font color="#888888"><br><br><br></font></span></div><span class="HOEnZb"><font color="#888888">Tony<br></font></span></div>
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