<div dir="ltr"><a href="https://support.stefanwarnat.de/en:modifications:store-mailconverter-attachments-only-once">https://support.stefanwarnat.de/en:modifications:store-mailconverter-attachments-only-once</a><br><br></div><div class="gmail_extra"><br><div class="gmail_quote">On Sun, Dec 4, 2016 at 6:14 PM, iko <span dir="ltr"><<a href="mailto:irina_k6@hotmail.com" target="_blank">irina_k6@hotmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">More to the issue. Mail Scanner creates not one but two documents from the<br>
email attachment. One is assigned to the Contact, the other is assigned to<br>
the Account. Plus it is saved in the Ticket.<br>
<br>
This is quite critical. Because creating Tickets with Mail Scanner will<br>
generate double entries for documents.<br>
<br>
I need Mail Scanner to create document from attachment in exactly same way<br>
as if you would create a Ticket in CRM.<br>
<br>
Anyone can help?<br>
<br>
<br>
<br>
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</blockquote></div><br></div>