<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Well, in vtiger_relatedlist column name i see <span style="font-family: sans-serif; font-size: 13px;" class="">get_tickets</span><div class=""><font face="sans-serif" size="2" class="">Should i open a merge request to change line nº in modules/Users/DefaultDataPopulator.php ?</font></div><div class=""><span style="font-family: sans-serif; font-size: 13px;" class="">get_tickets</span></div><div class=""><pre class="highlight code" style="box-sizing: border-box; overflow-y: hidden; overflow-x: auto; font-family: Menlo, 'Liberation Mono', Consolas, 'DejaVu Sans Mono', 'Ubuntu Mono', 'Courier New', 'andale mono', 'lucida console', monospace; padding: 10px; margin-top: 0px; margin-bottom: 0px; word-break: break-all; word-wrap: normal; border-left-width: 1px; border-style: none none none solid; border-left-color: rgb(187, 187, 187); border-top-left-radius: 0px; border-top-right-radius: 0px; border-bottom-right-radius: 0px; border-bottom-left-radius: 0px; text-shadow: none; font-size: 13px !important; line-height: 1.5 !important; color: rgb(51, 51, 51) !important; background-color: rgb(255, 255, 255) !important;"><code style="box-sizing: border-box; font-family: Menlo, 'Liberation Mono', Consolas, 'DejaVu Sans Mono', 'Ubuntu Mono', 'Courier New', 'andale mono', 'lucida console', monospace; font-size: inherit; padding: 0px; color: inherit; background-color: transparent; border-top-left-radius: 0px; border-top-right-radius: 0px; border-bottom-right-radius: 0px; border-bottom-left-radius: 0px; word-wrap: normal;" class=""><span id="LC1154" class="line" style="box-sizing: border-box; display: inline;"><span class="nv" style="box-sizing: border-box; color: teal;">$this</span><span class="o" style="box-sizing: border-box; font-weight: bold;">-></span><span class="na" style="box-sizing: border-box; color: teal;">db</span><span class="o" style="box-sizing: border-box; font-weight: bold;">-></span><span class="na" style="box-sizing: border-box; color: teal;">query</span><span class="p" style="box-sizing: border-box;">(</span><span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">"insert into vtiger_relatedlists values("</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="nv" style="box-sizing: border-box; color: teal;">$this</span><span class="o" style="box-sizing: border-box; font-weight: bold;">-></span><span class="na" style="box-sizing: border-box; color: teal;">db</span><span class="o" style="box-sizing: border-box; font-weight: bold;">-></span><span class="na" style="box-sizing: border-box; color: teal;">getUniqueID</span><span class="p" style="box-sizing: border-box;">(</span><span class="s1" style="box-sizing: border-box; color: rgb(221, 17, 68);">'vtiger_relatedlists'</span><span class="p" style="box-sizing: border-box;">)</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">","</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="nx" style="box-sizing: border-box;">getTabid</span><span class="p" style="box-sizing: border-box;">(</span><span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">"Products"</span><span class="p" style="box-sizing: border-box;">)</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">","</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="nx" style="box-sizing: border-box;">getTabid</span><span class="p" style="box-sizing: border-box;">(</span><span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">"HelpDesk"</span><span class="p" style="box-sizing: border-box;">)</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">",'get_tickets',1,'HelpDesk',0,'add')"</span><span class="p" style="box-sizing: border-box;">);</span></span>
</code></pre></div><div class=""><code style="box-sizing: border-box; font-family: Menlo, 'Liberation Mono', Consolas, 'DejaVu Sans Mono', 'Ubuntu Mono', 'Courier New', 'andale mono', 'lucida console', monospace; font-size: inherit; padding: 0px; color: inherit; background-color: transparent; border-top-left-radius: 0px; border-top-right-radius: 0px; border-bottom-right-radius: 0px; border-bottom-left-radius: 0px; word-wrap: normal;" class=""><span class="line" style="box-sizing: border-box; display: inline;"><span class="p" style="box-sizing: border-box;"><br class=""></span></span></code></div><div class=""><font face="sans-serif" size="2" class="">to:</font></div><div class=""><font face="sans-serif" size="2" class="">get_related_list</font></div><div class=""><pre class="highlight code" style="box-sizing: border-box; overflow-y: hidden; overflow-x: auto; font-family: Menlo, 'Liberation Mono', Consolas, 'DejaVu Sans Mono', 'Ubuntu Mono', 'Courier New', 'andale mono', 'lucida console', monospace; padding: 10px; margin-top: 0px; margin-bottom: 0px; word-break: break-all; word-wrap: normal; border-left-width: 1px; border-style: none none none solid; border-left-color: rgb(187, 187, 187); border-top-left-radius: 0px; border-top-right-radius: 0px; border-bottom-right-radius: 0px; border-bottom-left-radius: 0px; text-shadow: none; font-size: 13px !important; line-height: 1.5 !important; color: rgb(51, 51, 51) !important; background-color: rgb(255, 255, 255) !important;"><code style="box-sizing: border-box; font-family: Menlo, 'Liberation Mono', Consolas, 'DejaVu Sans Mono', 'Ubuntu Mono', 'Courier New', 'andale mono', 'lucida console', monospace; font-size: inherit; padding: 0px; color: inherit; background-color: transparent; border-top-left-radius: 0px; border-top-right-radius: 0px; border-bottom-right-radius: 0px; border-bottom-left-radius: 0px; word-wrap: normal;" class=""><span id="LC1154" class="line" style="box-sizing: border-box; display: inline;"><span class="nv" style="box-sizing: border-box; color: teal;">$this</span><span class="o" style="box-sizing: border-box; font-weight: bold;">-></span><span class="na" style="box-sizing: border-box; color: teal;">db</span><span class="o" style="box-sizing: border-box; font-weight: bold;">-></span><span class="na" style="box-sizing: border-box; color: teal;">query</span><span class="p" style="box-sizing: border-box;">(</span><span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">"insert into vtiger_relatedlists values("</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="nv" style="box-sizing: border-box; color: teal;">$this</span><span class="o" style="box-sizing: border-box; font-weight: bold;">-></span><span class="na" style="box-sizing: border-box; color: teal;">db</span><span class="o" style="box-sizing: border-box; font-weight: bold;">-></span><span class="na" style="box-sizing: border-box; color: teal;">getUniqueID</span><span class="p" style="box-sizing: border-box;">(</span><span class="s1" style="box-sizing: border-box; color: rgb(221, 17, 68);">'vtiger_relatedlists'</span><span class="p" style="box-sizing: border-box;">)</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">","</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="nx" style="box-sizing: border-box;">getTabid</span><span class="p" style="box-sizing: border-box;">(</span><span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">"Products"</span><span class="p" style="box-sizing: border-box;">)</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">","</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="nx" style="box-sizing: border-box;">getTabid</span><span class="p" style="box-sizing: border-box;">(</span><span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">"HelpDesk"</span><span class="p" style="box-sizing: border-box;">)</span> <span class="o" style="box-sizing: border-box; font-weight: bold;">.</span> <span class="s2" style="box-sizing: border-box; color: rgb(221, 17, 68);">",'get_related_list',1,'HelpDesk',0,'add')"</span><span class="p" style="box-sizing: border-box;">);</span></span>
</code></pre></div><div class=""><code style="box-sizing: border-box; font-family: Menlo, 'Liberation Mono', Consolas, 'DejaVu Sans Mono', 'Ubuntu Mono', 'Courier New', 'andale mono', 'lucida console', monospace; font-size: inherit; padding: 0px; color: inherit; background-color: transparent; border-top-left-radius: 0px; border-top-right-radius: 0px; border-bottom-right-radius: 0px; border-bottom-left-radius: 0px; word-wrap: normal;" class=""><span class="line" style="box-sizing: border-box; display: inline;"><span class="p" style="box-sizing: border-box;"><br class=""></span></span></code></div><div class=""><br class=""></div><div class=""><font face="sans-serif" size="2" class=""><br class=""></font><div><blockquote type="cite" class=""><div class="">No dia 20/01/2016, às 04:11, Stacey Johnson <<a href="mailto:stacey.johnson110@gmail.com" class="">stacey.johnson110@gmail.com</a>> escreveu:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">check vtiger_relatedlist<div class="">get_dependents_list vs. get_related_list vs <span style="font-family: sans-serif; font-size: 13.12px;" class="">get_tickets</span></div><div class=""><span style="font-family: sans-serif; font-size: 13.12px;" class="">Not sure 'cose products off here</span></div></div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Wed, Jan 20, 2016 at 6:02 AM, Manuel Fernando <span dir="ltr" class=""><<a href="mailto:ptdesigner@gmail.com" target="_blank" class="">ptdesigner@gmail.com</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello,<br class="">
<br class="">
Just found that is not possible to add a Trouble Ticket In the related tab in Product.<br class="">
<br class="">
To test: go to a product, click in the related tab Tickets and create a related ticket.<br class="">
It’s possible to reproduce same in official demo.<br class="">
<br class="">
Anyone had experienced this or have a clue?<br class="">
<br class="">
Best Regards<br class="">
_______________________________________________<br class="">
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank" class="">http://www.vtiger.com/</a></blockquote></div><br class=""></div>
_______________________________________________<br class=""><a href="http://www.vtiger.com/" class="">http://www.vtiger.com/</a></div></blockquote></div><br class=""></div></body></html>