<div dir="ltr"><div><div><div>Hi <br><br></div>This authorization breaking error is because of login issue. Let us know the Vtiger version and Extension version(Please look into Vtiger_tab table) you are using. It help to find the root couse of the issue.<br><br></div>Regards,<br></div>Manu Urs<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Sep 30, 2015 at 8:06 AM, Preexo <span dir="ltr"><<a href="mailto:preexo@googlemail.com" target="_blank">preexo@googlemail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">The store extension in the store actually had an update button. Unfortunately<br>
I got an error after clicking on it. Can I update by hand or should I add<br>
the code by hand?<br>
<<a href="http://vtiger-crm.2324883.n4.nabble.com/file/n17501/2015-09-30_10_38_36-ExtensionStore.png" rel="noreferrer" target="_blank">http://vtiger-crm.2324883.n4.nabble.com/file/n17501/2015-09-30_10_38_36-ExtensionStore.png</a>><br>
<br>
<br>
Uma S wrote<br>
<span class="">> Hi,<br>
><br>
> Please do check if you can find update button on Extension store widget<br>
> from extension store of crm. If yes please do go ahead with upgrade to<br>
> find<br>
> the changes of logout button.<br>
><br>
</span>> On Tue, Sep 29, 2015 at 5:20 PM, Preexo <<br>
<br>
> preexo@<br>
<div><div class="h5"><br>
> > wrote:<br>
><br>
>> Well... There is no logout button in my embedded marketplace... Bug?<br>
>> See screenshot attached:<br>
>> <<br>
>> <a href="http://vtiger-crm.2324883.n4.nabble.com/file/n17490/2015-09-29_19_55_17.png" rel="noreferrer" target="_blank">http://vtiger-crm.2324883.n4.nabble.com/file/n17490/2015-09-29_19_55_17.png</a><br>
>> ><br>
>><br>
>><br>
>><br>
>> Manu urs wrote<br>
>> > Hi Preexo,<br>
>> ><br>
>> > The Logout button will appear once you login to the marketplace<br>
>> account<br>
>> > .You can disconnect that marketplace account from your Vtiger instance<br>
>> by<br>
>> > using the 'Logout' Button which is on the right top corner of<br>
>> extension<br>
>> > view . After Logout you can also able to login with different<br>
>> credential.<br>
>> > Please have a look on attached screen shot.<br>
>> ><br>
>> ><br>
>> ><br>
>> > Regards,<br>
>> > Manu Urs<br>
>> ><br>
>> ><br>
>> > On Tue, Sep 29, 2015 at 10:13 AM, Preexo <<br>
>><br>
>> > preexo@<br>
>><br>
>> > > wrote:<br>
>> ><br>
>> >> Of course... I always love to blame others for my forgetfulness<br>
>> brain...<br>
>> >> lol.<br>
>> >> Anyway, I don't do it this time... That I forgot after 9 months that I<br>
>> >> actually had registered somewhere is my own fault.<br>
>> >><br>
>> >> Just to clarify:<br>
>> >> That the UI of the embedded marketplace does not give me any hint that<br>
>> I<br>
>> >> was<br>
>> >> actually logged in (since I registered 9 months ago), it didn't give<br>
>> me<br>
>> >> any<br>
>> >> logout button, no user panel, no way to retrieve the invoices... THAT<br>
>> is<br>
>> >> vtigers really bad UI... the bad UX I experienced is their fault since<br>
>> >> the<br>
>> >> embedded marketplace UI is so bad.<br>
>> >> It's also vtigers fault that they not responding to my support-request<br>
>> >> emails for days and even once they did not understand what my problem<br>
>> is.<br>
>> >> In fact, they are still trying to help me via email, because they are<br>
>> >> seem<br>
>> >> to not understand my emails.<br>
>> >><br>
>> >> Alan came along and helped me with one comment... Thanks again Alan!<br>
>> >><br>
>> >> I guess that vtiger never understands what I want from them via email<br>
>> or<br>
>> >> here in the forum (yes it has happened too many times before,<br>
>> exchanged<br>
>> >> months and months of email exchange to finally get a small piece of<br>
>> >> information) can be blamed on language barrier. Their English is<br>
>> >> obviously<br>
>> >> very limited and I have a lot of understanding for that, since English<br>
>> is<br>
>> >> also my second language and sometimes it can be hard.<br>
>> >><br>
>> >> So, don't take me wrong... I appreciate all the hard work of vtiger<br>
>> and<br>
>> I<br>
>> >> will try be even more patient about stuff like this in future. But the<br>
>> >> embedded marketplace is a joke!<br>
>> >><br>
>> >><br>
>> >> Doug-116 wrote<br>
>> >> > I'm confused.<br>
>> >> > You forgot your login credentials and the way to logon but that is<br>
>> >> vtigers<br>
>> >> > fault?<br>
>> >> > On Sep 24, 2015 7:49 AM, "Preexo" <<br>
>> >><br>
>> >> > preexo@<br>
>> >><br>
>> >> > > wrote:<br>
>> >> ><br>
>> >> >> Hi Alan, wow!<br>
>> >> >> I wasn't even aware anymore that I signed up at the marketplace<br>
>> before<br>
>> >> >> from<br>
>> >> >> within the vtiger installation. The embedded marketplace does not<br>
>> give<br>
>> >> me<br>
>> >> >> any hint on that, it seemed like it was just like this from the<br>
>> >> >> beginning.<br>
>> >> >> Apparently I actually signed up with a different email as well, so<br>
>> I<br>
>> >> >> tried<br>
>> >> >> to password reset all my email addresses and one of them actually<br>
>> got<br>
>> >> an<br>
>> >> >> email with a link and I reset the password and logged in and see<br>
>> there<br>
>> >> >> are<br>
>> >> >> my invoices! Thanks a lot!!!<br>
>> >> >><br>
>> >> >> Now, I want to disconnect that marketplace account from my vtiger<br>
>> >> >> instance<br>
>> >> >> account and use another one... haha, can?<br>
>> >> >><br>
>> >> >> I kind of suspected something like this but it shows clearly how<br>
>> badly<br>
>> >> >> designed the embedded UI of the extension store is...<br>
>> >> >> And honestly... it also shows how poor the vtiger support sometimes<br>
>> >> can<br>
>> >> >> be,<br>
>> >> >> but that didn't surprise me very much.<br>
>> >> >><br>
>> >> >><br>
>> >> >> Alan Lord (News) wrote<br>
>> >> >> > Preexo,<br>
>> >> >> ><br>
>> >> >> > The user credentials you use to create an account in the<br>
>> Extension<br>
>> >> >> Store<br>
>> >> >> > do not have to be the same as the username you login to vtiger<br>
>> with.<br>
>> >> >> ><br>
>> >> >> > The credentials you used to create the Marketplace account from<br>
>> >> within<br>
>> >> >> > the Extension store are the ones you should use to login to the<br>
>> >> vtiger<br>
>> >> >> > Marketplace. Not your vtiger login.<br>
>> >> >> ><br>
>> >> >> > If you do that your Invoice for your purchases should be visible.<br>
>> >> >> ><br>
>> >> >> > HTH<br>
>> >> >> ><br>
>> >> >> > Alan<br>
>> >> >> ><br>
>> >> >> > PS: We did get a few questions about Marketplace invoicing from<br>
>> >> >> > customers very early on, but we haven't had any for ages now.<br>
>> >> >> ><br>
>> >> >> ><br>
>> >> >> > On 24/09/15 11:30, Preexo wrote:<br>
>> >> >> >> Prasad, thanks alot for trying to help...<br>
>> >> >> >> But... Seriously? how is that supposed to work?<br>
>> >> >> >> We installed the OS vtiger on our own server, vtiger shouldn't<br>
>> have<br>
>> >> >> any<br>
>> >> >> >> idea<br>
>> >> >> >> of our data, therefore no user credentials from my userlogin of<br>
>> my<br>
>> >> >> vtiger<br>
>> >> >> >> installation...<br>
>> >> >> >> Anyway, I still tried lol... didn't work (surprise) and signed<br>
>> up<br>
>> >> now<br>
>> >> >> on<br>
>> >> >> >> the<br>
>> >> >> >> marketplace now. No invoices in my account of course.<br>
>> >> >> >><br>
>> >> >> >> I sent an email to<br>
>> >> >><br>
>> >> >> > sales@<br>
>> >> >><br>
>> >> >> > about this issue as well (actually 2<br>
>> >> >> >> days ago), please just provide us some invoices soon... In mail<br>
>> >> mail<br>
>> >> I<br>
>> >> >> >> let<br>
>> >> >> >> you know the details of the credit card used so you will be able<br>
>> to<br>
>> >> >> >> identify<br>
>> >> >> >> the purchases (2 by now)<br>
>> >> >> >><br>
>> >> >> >><br>
>> >> >> >> Prasad-14 wrote<br>
>> >> >> >>> Please visit the URL:<br>
>> >> <a href="https://marketplace.vtiger.com/customer/login" rel="noreferrer" target="_blank">https://marketplace.vtiger.com/customer/login</a><br>
>> >> >> (use<br>
>> >> >> >>> the same credentials you provided in CRM).<br>
>> >> >> >>><br>
>> >> >> >>> --<br>
>> >> >> >>> FB <<a href="http://www.facebook.com/vtiger>" rel="noreferrer" target="_blank">http://www.facebook.com/vtiger></a>; I Twit<br>
>> >> >> >>> <<a href="http://twitter.com/vtigercrm>" rel="noreferrer" target="_blank">http://twitter.com/vtigercrm></a>; I<br>
>> >> >> >>> LIn <<a href="https://www.linkedin.com/company/1270573?trk=tyah>" rel="noreferrer" target="_blank">https://www.linkedin.com/company/1270573?trk=tyah></a>; I<br>
>> >> Blog<br>
>> >> >> >>> <<a href="https://blogs.vtiger.com" rel="noreferrer" target="_blank">https://blogs.vtiger.com</a>> I Website<br>
>> >> >> >>> <<a href="https://www.vtiger.com/>" rel="noreferrer" target="_blank">https://www.vtiger.com/></a>;<br>
>> >> >> >>><br>
>> >> >> >>> On Thu, Sep 24, 2015 at 2:00 PM, Preexo <<br>
>> >> >> >><br>
>> >> >> >>> preexo@<br>
>> >> >> >><br>
>> >> >> >>> > wrote:<br>
>> >> >> >>><br>
>> >> >> >>>> We bought through marketplace integrated in our vtiger<br>
>> >> installation.<br>
>> >> >> no<br>
>> >> >> >>>> login<br>
>> >> >> >>>> there, no button to find any invoices.<br>
>> >> >> >>>> Any idea?<br>
>> >> >> >>>><br>
>> >> >> >>>><br>
>> >> >> >>>> Prasad-14 wrote<br>
>> >> >> >>>>> Have you tried login to Marketplace Portal<br>
>> >> >> >>>>> <<a href="https://marketplace.vtiger.com/customer/Login>" rel="noreferrer" target="_blank">https://marketplace.vtiger.com/customer/Login></a>;?<br>
>> >> >> >>>>><br>
>> >> >> >>>>> Regards,<br>
>> >> >> >>>>> Prasad<br>
>> >> >> >>>>><br>
>> >> >> >>>>> --<br>
>> >> >> >>>>> FB <<a href="http://www.facebook.com/vtiger>" rel="noreferrer" target="_blank">http://www.facebook.com/vtiger></a>; I Twit<br>
>> >> >> >>>>> <<a href="http://twitter.com/vtigercrm>" rel="noreferrer" target="_blank">http://twitter.com/vtigercrm></a>; I<br>
>> >> >> >>>>> LIn <<a href="https://www.linkedin.com/company/1270573?trk=tyah>" rel="noreferrer" target="_blank">https://www.linkedin.com/company/1270573?trk=tyah></a>;<br>
>> I<br>
>> >> >> Blog<br>
>> >> >> >>>>> <<a href="https://blogs.vtiger.com" rel="noreferrer" target="_blank">https://blogs.vtiger.com</a>> I Website <<br>
>> >> >> >>>> <a href="https://www.vtiger.com/>" rel="noreferrer" target="_blank">https://www.vtiger.com/></a>;<br>
>> >> >> >>>>><br>
>> >> >> >>>>> On Thu, Sep 24, 2015 at 11:44 AM, Preexo <<br>
>> >> >> >>>><br>
>> >> >> >>>>> preexo@<br>
>> >> >> >>>><br>
>> >> >> >>>>> > wrote:<br>
>> >> >> >>>>><br>
>> >> >> >>>>>> I bought a module 2 days ago on the marketplace and still<br>
>> >> haven't<br>
>> >> >> >>>>>> received<br>
>> >> >> >>>>>> any kind of recite.<br>
>> >> >> >>>>>> this is not acceptable! therefore... no, the marketplace is<br>
>> a<br>
>> >> >> >>>>>> horrible<br>
>> >> >> >>>>>> place<br>
>> >> >> >>>>>> to sell modules!<br>
>> >> >> >>>>>><br>
>> >> >> >>>>>><br>
>> >> >> >>>>>><br>
>> >> >> >>>>>> --<br>
>> >> >> >>>>>> View this message in context:<br>
>> >> >> >>>>>><br>
>> >> >> >>>><br>
>> >> >><br>
>> >><br>
>> <a href="http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17428.html" rel="noreferrer" target="_blank">http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17428.html</a><br>
>> >> >> >>>>>> Sent from the vtigercrm-developers mailing list archive at<br>
>> >> >> >>>>>> Nabble.com.<br>
>> >> >> >>>>>> _______________________________________________<br>
>> >> >> >>>>>> <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>> >> >> >>>>>><br>
>> >> >> >>>>><br>
>> >> >> >>>>> _______________________________________________<br>
>> >> >> >>>>> <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>> >> >> >>>><br>
>> >> >> >>>><br>
>> >> >> >>>><br>
>> >> >> >>>><br>
>> >> >> >>>><br>
>> >> >> >>>> --<br>
>> >> >> >>>> View this message in context:<br>
>> >> >> >>>><br>
>> >> >><br>
>> >><br>
>> <a href="http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17430.html" rel="noreferrer" target="_blank">http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17430.html</a><br>
>> >> >> >>>> Sent from the vtigercrm-developers mailing list archive at<br>
>> >> >> Nabble.com.<br>
>> >> >> >>>> _______________________________________________<br>
>> >> >> >>>> <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>> >> >> >>>><br>
>> >> >> >>><br>
>> >> >> >>> _______________________________________________<br>
>> >> >> >>> <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>> >> >> >><br>
>> >> >> >><br>
>> >> >> >><br>
>> >> >> >><br>
>> >> >> >><br>
>> >> >> >> --<br>
>> >> >> >> View this message in context:<br>
>> >> >> >><br>
>> >> >><br>
>> >><br>
>> <a href="http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17432.html" rel="noreferrer" target="_blank">http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17432.html</a><br>
>> >> >> >> Sent from the vtigercrm-developers mailing list archive at<br>
>> >> Nabble.com.<br>
>> >> >> >> _______________________________________________<br>
>> >> >> >> <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>> >> >> >><br>
>> >> >> ><br>
>> >> >> ><br>
>> >> >> > --<br>
>> >> >> > Libertus Solutions<br>
>> >> >> > <a href="http://www.libertus.co.uk" rel="noreferrer" target="_blank">http://www.libertus.co.uk</a><br>
>> >> >> ><br>
>> >> >> > _______________________________________________<br>
>> >> >> > <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>> >> >><br>
>> >> >><br>
>> >> >><br>
>> >> >><br>
>> >> >><br>
>> >> >> --<br>
>> >> >> View this message in context:<br>
>> >> >><br>
>> >><br>
>> <a href="http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17434.html" rel="noreferrer" target="_blank">http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17434.html</a><br>
>> >> >> Sent from the vtigercrm-developers mailing list archive at<br>
>> Nabble.com.<br>
>> >> >> _______________________________________________<br>
>> >> >> <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>> >> >><br>
>> >> ><br>
>> >> > _______________________________________________<br>
>> >> > <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>> >><br>
>> >><br>
>> >><br>
>> >><br>
>> >><br>
>> >> --<br>
>> >> View this message in context:<br>
>> >><br>
>> <a href="http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17482.html" rel="noreferrer" target="_blank">http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17482.html</a><br>
>> >> Sent from the vtigercrm-developers mailing list archive at Nabble.com.<br>
>> >> _______________________________________________<br>
>> >> <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>> >><br>
>> ><br>
>> ><br>
>> ><br>
>> > --<br>
>> > Regards,<br>
>> > Manu<br>
>> ><br>
>> > _______________________________________________<br>
>> > <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>> ><br>
>> > Market_place.jpg (45K)<br>
>> > <<br>
>> <a href="http://vtiger-crm.2324883.n4.nabble.com/attachment/17486/0/Market_place.jpg>" rel="noreferrer" target="_blank">http://vtiger-crm.2324883.n4.nabble.com/attachment/17486/0/Market_place.jpg></a><br>
>> ;<br>
>><br>
>><br>
>><br>
>><br>
>><br>
>> --<br>
>> View this message in context:<br>
>> <a href="http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17490.html" rel="noreferrer" target="_blank">http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17490.html</a><br>
>> Sent from the vtigercrm-developers mailing list archive at Nabble.com.<br>
>> _______________________________________________<br>
>> <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
>><br>
><br>
><br>
><br>
> --<br>
> With<br>
> Best Regards<br>
> Uma.S<br>
> Vtiger Team<br>
><br>
> _______________________________________________<br>
> <a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
<br>
<br>
<br>
<br>
<br>
--<br>
</div></div>View this message in context: <a href="http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17501.html" rel="noreferrer" target="_blank">http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17501.html</a><br>
<div class="HOEnZb"><div class="h5">Sent from the vtigercrm-developers mailing list archive at Nabble.com.<br>
_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature"><div dir="ltr"><div>Regards,<br></div>Manu<br></div></div>
</div>