<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hello Manu,<div class=""><br class=""></div><div class="">Just send you an email with all credentials to software and hosting.</div><div class="">It´s a fresh install.</div><div class=""><br class=""></div><div class="">I really hope you see the bug of tasks not being executed in case special letters are used in fields.</div><div class="">I see many other posts “workflows not being executed etc” that can be related to this bug.</div><div class=""><br class=""></div><div class="">Please give me some feedback and if you need more info, just ask!</div><div class=""><br class=""></div><div class="">Best Regards.</div><div class="">Manuel<br class=""><div class=""><div apple-content-edited="true" class="">
<span class="Apple-style-span" style="color: rgb(0, 0, 0); font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; border-collapse: separate; border-spacing: 0px; -webkit-text-decorations-in-effect: none; font-style: normal; font-family: Helvetica; "><span class="Apple-style-span" style="font-size: 12px; "><span class="Apple-style-span" style="font-family: Tahoma; font-size: 12px; "><div style="margin: 0px; " class=""><font class="Apple-style-span" face="Helvetica"><br class="Apple-interchange-newline"><br class=""></font></div></span></span></span></div><div><blockquote type="cite" class=""><div class="">No dia 16/09/2015, às 13:33, Manu urs <<a href="mailto:manu.k@vtiger.com" class="">manu.k@vtiger.com</a>> escreveu:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class=""><div class=""><div class=""><div class="">Hi Manuel,<br class=""><br class=""></div>It will be fine if you setup test instance and share a credentials with us.<br class=""><br class=""></div>Regards,<br class=""></div>Manu Urs<br class=""></div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Wed, Sep 16, 2015 at 5:18 PM, Manuel Fernando <span dir="ltr" class=""><<a href="mailto:ptdesigner@gmail.com" target="_blank" class="">ptdesigner@gmail.com</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word" class="">Hello, any thing i can do to help?<div class="">Maybe create a demo so you can test?</div><div class=""><br class=""></div><div class="">Best</div><span class="HOEnZb"><font color="#888888" class=""><div class="">Manuel</div></font></span><div class=""><div class="h5"><div class=""><br class=""><div class=""><blockquote type="cite" class=""><div class="">No dia 15/09/2015, às 14:25, Manuel Fernando <<a href="mailto:ptdesigner@gmail.com" target="_blank" class="">ptdesigner@gmail.com</a>> escreveu:</div><br class=""><div class=""><div style="word-wrap:break-word" class=""><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class="">Hello,
</span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class=""><br class=""></span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class="">to reproduce this you need to do the same test i did.</span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class=""><br class=""></span></div><div class=""><span style="text-align:-webkit-auto;text-indent:0px" class="">condition: as changed to “féria"</span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class=""><br class=""></span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class="">In this case, the entry is not added to the table ‘com_vtiger_workflowtask_queue’ in case of send email task and even the update field operation</span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class=""><br class=""></span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class="">Best Regards.</span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class="">Manuel</span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class=""><br class=""></span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class=""><br class=""></span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class=""><br class=""></span></div>
<br class=""><div class=""><blockquote type="cite" class=""><div class="">No dia 15/09/2015, às 12:39, Manu urs <<a href="mailto:manu.k@vtiger.com" target="_blank" class="">manu.k@vtiger.com</a>> escreveu:</div><br class=""><div class=""><div dir="ltr" class=""><div class=""><div class=""><div class="">Hi <br class=""><br class=""></div>Please check this <a href="https://demo.vtiger.com/index.php?module=Workflows&parent=Settings&view=Edit&record=26" target="_blank" class="">workflow</a> , where we have tested the workflow with update field operation , even the send mail operation is working fine. Can you check in your instance whether the entry is adding to the 'com_vtiger_workflowtask_queue' table or not, in case of send email task .<br class=""><br class=""></div>Regards,<br class=""></div>Manu Urs<br class=""></div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Tue, Sep 15, 2015 at 2:43 PM, Manuel Fernando <span dir="ltr" class=""><<a href="mailto:ptdesigner@gmail.com" target="_blank" class="">ptdesigner@gmail.com</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word" class=""><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class="">Hello Uma,
</span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class=""><br class=""></span></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class="">Manu closed this ticket but it´s not solved.</span></div><div class=""><a href="http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/8542" style="text-align:-webkit-auto" target="_blank" class="">http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/8542</a></div><div class=""><span style="font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" class=""><br class=""></span></div><div class=""><span style="text-align:-webkit-auto;text-indent:0px" class=""><span style="text-align:-webkit-auto;text-indent:0px" class=""><span class=""><span class=""><span class=""><span class=""><span class=""><span class=""><div class="">Sorry, i can reproduce this.</div><div class=""><br class=""></div><div class="">How can you tell me to check in <a href="http://demo.vtiger.com/" target="_blank" class="">demo.vtiger.com</a> if workflows are not running in <a href="http://demo.vtiger.com/" target="_blank" class="">demo.vtiger.com</a> ???</div><div class=""><br class=""></div><div class="">1 - Add new value to picklist "féria" in Tickets module</div><div class="">2 - Create a workflow to execute a task send email in case that picklist as changed to that value "féria"</div><div class="">3 - The task you made to send email will not be executed.</div><div class=""><br class=""></div><div class="">Best Regards</div><div class="">Manuel</div></span></span></span></span></span></span></span></span></div>
<br class=""><div class=""><blockquote type="cite" class=""><span class=""><div class="">No dia 21/05/2015, às 06:29, Uma S <<a href="mailto:uma.s@vtiger.com" target="_blank" class="">uma.s@vtiger.com</a>> escreveu:</div><br class=""></span><div class=""><div dir="ltr" class="">Hi,<div class=""><br class=""></div><div class="">Would be better to look closer into the issue.</div></div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Wed, May 20, 2015 at 4:51 PM, Manuel Fernando <span dir="ltr" class=""><<a href="mailto:ptdesigner@gmail.com" target="_blank" class="">ptdesigner@gmail.com</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word" class="">Do you want me to provide a video from a fresh installation v6.2?<div class=""><br class=""></div><div class="">Best </div><span class=""><font color="#888888" class=""><div class="">Manuel</div></font></span><div class=""><div class=""><div class=""><div class=""><div class=""><br class=""><div class=""><blockquote type="cite" class=""><div class="">No dia 20/05/2015, às 10:51, Manuel Fernando <<a href="mailto:ptdesigner@gmail.com" target="_blank" class="">ptdesigner@gmail.com</a>> escreveu:</div><br class=""><div class=""><div dir="auto" class=""><div class="">Hello Uma,</div><div class=""><br class=""></div><div class="">UTF-8<br class=""><br class="">Try condition if field changed to (here chose one with accent like ç for example)<br class=""><br class="">Best</div><div class="">Manuel</div><div class=""><br class="">No dia 20/05/2015, às 10:44, Uma S <<a href="mailto:uma.s@vtiger.com" target="_blank" class="">uma.s@vtiger.com</a>> escreveu:<br class=""><br class=""></div><blockquote type="cite" class=""><div class=""><div dir="ltr" class="">Hi,<div class=""><br class=""></div><div class="">We are not able to reproduce this issue in <a href="http://demo.vtiger.com/" target="_blank" class="">demo.vtiger.com</a>, Please let us know your char-set value so that we can cross check.</div></div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Mon, May 18, 2015 at 11:23 PM, Manuel Fernando <span dir="ltr" class=""><<a href="mailto:ptdesigner@gmail.com" target="_blank" class="">ptdesigner@gmail.com</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word" class="">Hello Uma,<div class=""><br class=""></div><div class="">Could you reproduce this bug?</div><div class=""><a href="http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/8542" target="_blank" class="">http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/8542</a></div><div class=""><br class=""></div><div class="">Do you need more info?</div><div class=""><br class=""></div><div class="">Best Regards.</div><span class=""><font color="#888888" class=""><div class=""><br class=""></div><div class="">Manuel</div></font></span></div><br class="">_______________________________________________<br class="">
<a href="http://www.vtiger.com/" target="_blank" class="">http://www.vtiger.com/</a><br class=""></blockquote></div><br class=""><br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div class=""><div dir="ltr" class="">With<br class="">Best Regards<br class="">Uma.S<br class=""><div class="">Vtiger Team</div></div></div>
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</div></blockquote><blockquote type="cite" class=""><div class=""><span class="">_______________________________________________</span><br class=""><span class=""><a href="http://www.vtiger.com/" target="_blank" class="">http://www.vtiger.com/</a></span></div></blockquote></div></div></blockquote></div><br class=""></div></div></div></div></div></div><br class="">_______________________________________________<br class="">
<a href="http://www.vtiger.com/" target="_blank" class="">http://www.vtiger.com/</a><br class=""></blockquote></div><div class=""><div class=""><br class=""><br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div class=""><div dir="ltr" class="">With<br class="">Best Regards<br class="">Uma.S<br class=""><div class="">Vtiger Team</div></div></div>
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_______________________________________________<br class=""><a href="http://www.vtiger.com/" target="_blank" class="">http://www.vtiger.com/</a></div></blockquote></div><br class=""></div><br class="">_______________________________________________<br class="">
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank" class="">http://www.vtiger.com/</a><br class=""></blockquote></div><br class=""><br clear="all" class=""><br class="">-- <br class=""><div class=""><div dir="ltr" class=""><div class="">Regards,<br class=""></div>Manu<br class=""></div></div>
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_______________________________________________<br class=""><a href="http://www.vtiger.com/" target="_blank" class="">http://www.vtiger.com/</a></div></blockquote></div><br class=""></div></div></blockquote></div><br class=""></div></div></div></div><br class="">_______________________________________________<br class="">
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank" class="">http://www.vtiger.com/</a><br class=""></blockquote></div><br class=""><br clear="all" class=""><br class="">-- <br class=""><div class="gmail_signature"><div dir="ltr" class=""><div class="">Regards,<br class=""></div>Manu<br class=""></div></div>
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