<div dir="ltr">I'll have to check to see what happened with this particular client, but I think she bought on the portal and then found the she could not use the extension with her custom module. She asked us to fix the issue. So we promptly made an update to the extension and sent her the software directly. Our internal procedure is to encrypt all software before delivering it so that's what the tech did. We always send instructions for installation with the extension, but I can see where in this case, we should have sent her the un-encrypted version or given a proactive warning because the install process is different than the marketplace. We have not done a lot of sales through the marketplace yet so we are learning.<div><br></div><div>I have asked our team to send an updated module to the marketplace, but I don't know if that has happened yet because we are adding some other features right now.</div><div><br></div><div>When we do provision updated modules to the marketplace, is there a way to notify existing clients and let them know of new features/fixes?<br><div> </div></div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><font face="tahoma, sans-serif">Patrick O'Brien<br>Boru, Inc. <br>More Sales, Better Service -
Results for Small Business<br>Work 312-878-6461, Ext 1 <br>Mobile
312-282-4561</font><div> <div><div style="background-color:rgb(255,255,255)"><font face="tahoma, sans-serif">Follow us on <a href="http://www.twitter.com/BoruApps" target="_blank" rel="nofollow" link="external">Twitter</a></font></div><div style="background-color:rgb(255,255,255)"><font face="tahoma, sans-serif">Like us on <a href="http://www.facebook.com/BoruApps" target="_blank" rel="nofollow" link="external">Facebook</a></font></div></div></div></div></div>
<br><div class="gmail_quote">On Tue, Feb 10, 2015 at 7:17 AM, Alan Lord (News) [via vtiger CRM] <span dir="ltr"><<a href="/user/SendEmail.jtp?type=node&node=15280&i=0" target="_top" rel="nofollow" link="external">[hidden email]</a>></span> wrote:<br><blockquote style='border-left:2px solid #CCCCCC;padding:0 1em' class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
On 10/02/15 13:07, boruapps wrote:
<br>> To clarify: If I am thinking of the correct client, she installed an ion
<br>> cube encrypted extension without first installing Ion Cube. That will
<br>> make the system inoperable until IonCube is installed.
<br><br>My point to vtiger is that this exception shouldn't crash all vtiger.
<br><br>How was our customer to know it was ionCube encrypted? The previous
<br>version, installed from the Extension Store apparently wasn't.
<br><br>Al
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