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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I believe that the default installation of vtiger will only respond to the hostname that you installed the server on.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So if the hostname is the public IP address, it will only respond to that. Try a new install with the FQDN (fully qualified domain name, e.g. vtiger.test.com)
and either set the host up in your DNS server, or modify your hosts record to access vtiger.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> vtigercrm-developers-bounces@lists.vtigercrm.com [mailto:vtigercrm-developers-bounces@lists.vtigercrm.com]
<b>On Behalf Of </b>Mutuku Ndeti<br>
<b>Sent:</b> 26 January 2015 10:12<br>
<b>To:</b> vtigercrm-developers<br>
<b>Subject:</b> [Vtigercrm-developers] Download window opens when I access vtiger<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I have setup vtiger 6.1.0 on a server sitting behind a firewal.
<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I am able to access the instance from the public IP, but on the lan IP I get a window prompting to download index.php.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I installed vtiger from the public IP.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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