<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Prasad, check your demo as i left some data to evaluate.<div class=""><br class=""></div><div class="">The information associated is this:</div><div class=""><br class=""></div><div class=""><div class=""><br class=""></div><div class="">Check your demo, change language (PT Brasil) and click in open ticket (Aberto) in Ticket by status widget, not in Widget Open tickets, doesn´t show because it allways search the word Open</div><div class=""><br class=""></div><div class="">Another thing is that in my installations, if i add a ticket status with a special </div><div class="">character like ã or ç, the link when i click in tickets by status is</div><div class="">[[["ticketstatus","e","Sem Reparação for delivery"]]]</div><div class=""><br class=""></div><div class="">and in your demo, the link works and is</div><div class="">[[["ticketstatus","e","Sem Repara\u00e7\u00e3o for delivery"]]]</div><div class=""><br class=""></div><div apple-content-edited="true" class="">
<span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px;"><span class="Apple-style-span" style="font-size: 12px; "><span class="Apple-style-span" style="font-family: Tahoma; font-size: 12px; "><div style="margin: 0px; " class=""><font class="Apple-style-span" face="Helvetica"><br class="Apple-interchange-newline"><br class=""></font></div><div style="margin: 0px; " class=""><font class="Apple-style-span" face="Helvetica">Best Regards</font></div><div style="margin: 0px; " class=""><font class="Apple-style-span" face="Helvetica"><span class="Apple-style-span" style="font-family: Helvetica; "><span class="Apple-style-span" style="font-family: Helvetica; "><span class="Apple-style-span" style="font-family: Helvetica; ">Manuel</span></span></span></font></div><div style="margin: 0px; " class=""><font class="Apple-style-span" face="Helvetica"><span class="Apple-style-span" style="font-family: Helvetica; "><span class="Apple-style-span" style="font-family: Helvetica; "><span class="Apple-style-span" style="font-family: Helvetica; "><br class=""></span></span></span></font></div></span></span></span></div><br class=""></div></body></html>