<span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt"><div>I dont think there is "issue" with the java proxy approach, what I think is issue is this AGI-AMI hybrid thing you have going on, AGI is notoriously more difficult to program in to begin with, you literally have to write a proper handler for every event that might occur, plus AGI and AMI are not inherently meant to work together</div>
<div> </div>
<div>this is pretty easy with IVRs, we know we are sending caller there, and we can except a few limited outcomes, plus you have to use AGI to capture input, but with just a regular phone call there are to many things that can happen and we are not expecting input to capture </div>
<div> </div>
<div>last night we fixed up our test servers but removed the agi fire for inbound context, so we are only running the [vtiger_outbound] this means no inbound notification and no logging and voice recording of calls of those calls, we are going to test if this thing stays stable for just click to call in light of that you also found issue where inbound can be sent to endless loop</div>
<div> </div>
<div>in our limited testing (just one night) we noticed AMI streaming data in your webapp.sh on a inbound call without the agi fire, with some error messages we think are related to it was expecting the AGI to fire, it did not seem to effect anything and so far has not locked up and continues to work </div>
<div> </div>
<div>we know your using the AMI to originate outbound, and it seems your using AMI for at least part of the inbound, so the question remains why AGI at all, you guys say its to limited overhead and cut down on data you need to phrase, yet your phrasing it anyway?? if you want to cut down the data you get from the AMI stream, have the AMI user have originate and read call only rights, you will only get data the pertains to actual phone calls and cut out 95% of the data AMI would normally stream that you dont care about anyway</div>
<div> </div>
<div>now with AGI gone, your problems will be gone, you wont be able to as easily do your own CDR logging, and you wont be able to force all calls to be recorded (a function we dont think you should be doing anyway) however the CDR in vtiger is a good idea but there is better option</div>
<div> </div>
<div>use the existing SQL CDR data Asterisk will provide, you say you want to use a API, so write one, we think that is better idea that opening SQL to world if vtiger and Asterisk are not on same computer anyway</div>
<div> </div>
<div> </div>
<div>write a php file that you would have asterisk admin put on asterisk server where Apache can serve up, in that php file, you need to pass it the extension and phone number(s) you are going to pull data for, have the php run the sql statements and return the data you want (date, time, callerID, source, destination, duration), we would use XML put there are lots of choices</div>
<div> </div>
<div>if you have free PBX check out the user panel, specifically the call monitor, what you want to do is reconstruct that but only the extension and phone numbers for that instance, you may want to drop the extension search part so if I click on a contact then go to PBX manger I see all calls to and from that contact and which colleges of mine took or placed those calls</div>
<div> </div>
<div>also if asterisk was told to record a call you will notice in the user panel under call monitor there is a column "monitor" if there is a recording there be 2 icons, one to download the sound file and one to listen to it, you could do the same, however I would advise to have access to recording off by default with the option for the vtiger admin to allow access on a per user basis</div>
<div> </div>
<div>the above would allow vtiger to tie all calls in asterisk to vtiger records, something AGI can never do, you have no control over forcing uses to click to call out of vtiger, If I know a phone number, Im not going to go searching for it to click on it, as result the call will not show in vtiger, will vtiger log call on inbound if user was not logged into vtiger? we have not tested, but if the vtiger PBX CDR records are incomplete they are no good </div>
<div> </div>
<div> </div>
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<div><span style="font-family: tahoma,arial,sans-serif; font-size: 10pt;"><b>From</b>: "Prasad" <prasad@vtiger.com><br />
<b>Sent</b>: Thursday, August 28, 2014 12:21 AM<br />
<b>To</b>: "vtiger@camden.net" <vtiger@camden.net>, "vtigercrm-developers@lists.vtigercrm.com" <vtigercrm-developers@lists.vtigercrm.com><br />
<b>Cc</b>: "Akshath T.A" <akshath.t@vtiger.com><br />
<b>Subject</b>: Re: [Vtigercrm-developers] Asterisk Good News</span>
<div> </div>
<div dir="ltr">
<div>The proxy approach taken would help us stay loose coupled with Asterisk and provide neutral interface to Vtiger. This benefit may not be obvious and sound like a overhead </div>
<div>but give it a thought.</div>
<div> </div>
<div>We generally lean towards working with APIs than DB with other application - yes there would be performance benefits but would it comes against the cost of maintenance and configurations. It would be the choice to consider when you pursuing CRM and Asterisk </div>
<div>to be on the same server.</div>
<div> </div>
<div>As said earlier, there are many approaches possible to get the integration - we have taken one of them that can retain loose coupling. We are interested to learn other approaches experts from our community would evolve with.</div>
<div> </div>
<div>Regards,</div>
<div>Prasad</div>
<div> </div>
</div>
<div class="gmail_extra">
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<div class="gmail_quote">On Thu, Aug 28, 2014 at 2:01 AM, <a href="mailto:vtiger@camden.net">vtiger@camden.net</a> <span dir="ltr"><<a href="mailto:vtiger@camden.net" target="_blank">vtiger@camden.net</a>></span> wrote:
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">I know it does not pull from asterisk DB at all</span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">I was saying if you did it would not be necessary to pull in intervals at all, you pull only when data is needed, the fetch cdr by clicking on pbx manger was example of needed the data that would cause a pull, </span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">if you did that it would be not be needed for vtiger to maintain its own call logging and CDR functions, it would also give bonus that calls make outside of scope of vtiger would show in PBX Manager in vtiger</span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">also pulling from asterisk vtiger would not need to force call recording on every call, which is a waste of system resources, especially if asterisk is already recording calls, not just a waste of HD space but call recording uses CPU always introduces latency into a call so you dont want both can have negative impacts on call quality </span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">by taking call recording out of vtiger you also put the decision to call record or not back in hands of asterisk admins and end users that want or dont want call recording, call centers are the only business In my experience that want every call recorded no matter what, they typically do it out of a call queue and have an announcement to satisfy legalities "your call may be recorded for quality and training" most everyone else typically just wants the feature code to turn it on and off on the fly</span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></div>
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<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:tahoma,arial,sans-serif;font-size:10pt"><b>From</b>: "Akshath T.A" <<a href="mailto:akshath.t@vtiger.com" target="_blank">akshath.t@vtiger.com</a>><br />
<b>Sent</b>: Wednesday, August 27, 2014 3:45 PM</span></span>
<div><br />
<span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:tahoma,arial,sans-serif;font-size:10pt"><b>To</b>: <a href="mailto:vtiger@camden.net" target="_blank">vtiger@camden.net</a><br />
<b>Cc</b>: <a href="mailto:vtigercrm-developers@lists.vtigercrm.com" target="_blank">vtigercrm-developers@lists.vtigercrm.com</a><br />
<b>Subject</b>: Re: [Vtigercrm-developers] Asterisk Good News</span></span></div>
<span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></div>
<span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span>
<div dir="ltr">
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif;display:inline"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">?Vtiger will not poll asterisk DB every time when user clicks on PBXManager to fetch CDR. Once the call is disconnected connector would send the CDR event and vtiger would store these information in "vtiger_pbxmanager" table. So whenever PBXManager is opened Vtiger fetches information from this table and displays it for the user.<br />
<br />
</span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif;display:inline"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">regards,</span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif;display:inline"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">AKshath</span></div>
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<div class="h5">
<div class="gmail_extra"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span>
<div class="gmail_quote"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">On Wed, Aug 27, 2014 at 9:42 PM, <a href="mailto:vtiger@camden.net" target="_blank">vtiger@camden.net</a> <span dir="ltr"><<a href="mailto:vtiger@camden.net" target="_blank">vtiger@camden.net</a>></span> wrote: </span>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">yes the overhead for AMI listen can be issue</span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">normally dealt with by giving the AMI user Origination and Read Call only rights, that cuts down on 99% of what you need to parse</span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">in larger deployments where even the overhead of incoming calls to other extensions is burdensome, AMI proxy where each user has a proxy user that only listens to AMI data relevant to there own channel(s) </span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">I would think you would only pull SQL data when user in vtiger clicks on PBXmanager (the user version where they can see the call logs, not the one for admin to change settings), and display the data rather than pulling it all the time and creating your own tables, if remote access to SQL is the concern its easy to write a php XML API, thats how our windows based call notification works for vtiger so we did not have to open SQL to outside world, when call comes in we take incomming phone number send it to our API, the API does all the SQL queries, then returns XML of the results, we did this with php, all that would be required is for you guys to say hey put this php file on your asterisk server and modify the database name, user and secret to match</span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
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<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
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<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:tahoma,arial,sans-serif;font-size:10pt"><b>From</b>: "Akshath T.A" <<a href="mailto:akshath.t@vtiger.com" target="_blank">akshath.t@vtiger.com</a>><br />
<b>Sent</b>: Wednesday, August 27, 2014 11:09 AM<br />
<b>To</b>: <a href="mailto:vtiger@camden.net" target="_blank">vtiger@camden.net</a><br />
<b>Cc</b>: <a href="mailto:vtigercrm-developers@lists.vtigercrm.com" target="_blank">vtigercrm-developers@lists.vtigercrm.com</a></span></span> </span>
<div>
<div><br />
<span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:tahoma,arial,sans-serif;font-size:10pt"><b>Subject</b>: Re: [Vtigercrm-developers] Asterisk Good News</span></span></span></div>
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<span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span>
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<div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div dir="ltr">
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">VtigerAsteriskApp does not modify any configuration of Asterisk directly. We have recommended</span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">changes to be made in Asterisk configuration to get the AGI request back to the App.</span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">Please make sure to track the changes in case you need to revert back.</span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;line-height:16px">AGI vs AMI</span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">AGI events are listened for incoming calls as AMI event parsing had to deal with bit-of overhead </span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">(as we did in 5.4.0 Asterisk Integration). To origniate outgoing call AMI action is used </span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">(borrowed from our earlier implementation).</span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">Working with AGI events is lot-easier than processing AMI ourselves. The hard-work</span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">is taken care by the asteriskjava library.</span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">Polling Asterisk DB from CRM server was not a model considered as both the applications can be setup on different machines. </span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">Also php script used for regular polling in short-intervals (specially during active call handling) demands</span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">server resources and impatcts CRM performance - we had encountered this in our earlier implementation.</span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">The approach of implementation we have taken may not be the only way to get the integration.</span><br style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px" />
<span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">We are hopeful to see more such coming from community and take away the learning from the same.</span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">regards,</span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="color:rgb(38,38,38);font-family:arial,sans-serif;font-size:13px;line-height:16px">AKshath</span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></div>
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<div class="gmail_extra"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span> </span>
<div class="gmail_quote"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">On Wed, Aug 27, 2014 at 7:39 PM, <a href="mailto:vtiger@camden.net" target="_blank">vtiger@camden.net</a> <span dir="ltr"><<a href="mailto:vtiger@camden.net" target="_blank">vtiger@camden.net</a>></span> wrote: </span> </span>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">yes I am aware of what it was saying... but 101 was most certainly a valid extension, at the same time this was going on we could send our own origination command to AMI for 101 to call out and it worked just fine, that error is not produced by asterisk at all, its not a valid asterisk error return, you are mis-interrupting some other error and reporting it back as a asterisk error </span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">I think it was some error inside your java, at the time this was happening we only saw data stream on webapp.sh on the click to call attempts, we where also looking at data streams on your agi.sh saw nothing, the cli with agi and verbose 10 notifications enabled saw nothing, and we also looking at the AMI stream, nothing there as well, so we dont even think your connector was even talking to asterisk at all</span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-size:10pt">we fixed the issue last night, stopped the webapp.sh and agi.sh files and prevented them from start @ boot, rebooted, cleared settings in vtiger PBX manager or rather put in a bunch of junk, saved, rebooted, put settings back into PBX manager, rebooted then turned the .sh files back on, not sure what steps fixed but simple stop and start of .sh files and/or system reboots did not fix</span></span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><font>we still have issue on on test server where it seems vtiger </font>altered something in asterisk where all the extensions we had in vtiger no longer will ring though a call queue, we have no data on the event we where not actively monitoring data streams, and your asterisk connector has never written 1 log to its own log directory, everything was working Friday, and Monday we checked on it again and found that vtiger was stuck in endless loop of inbound notification and those extensions would no longer sent a sip invite though call queue, even after they where removed from vtiger and a reboot, and the asterisk connector was completely shut down, keep in mind these are test servers dedicated to getting vtiger to work, they are lamp + asterisk + freepbx + vtiger only we have not moved into phase of testing with other packages so the problems we are having can only be vtiger, this is what concerns us about closed source java+agi, beyond we can not see code to try to help you we now have situation where it seems your connector and AGI have altered asterisk, we dont know whats it doing.</span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">the whole reason we advocate for just use the AMI is its simple and works and your not really doing anything that requires the interactivity that AGI allows, AMI can be used to originate call as well as be monitored for inbound, this is how tapi drivers work that plug into on site CRMs like ACT, SAGE CRM, Lexis Nexus, ect, its also how sugar / sweet crm are handling it</span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">I think the tiring the call records to data in vtiger is a great idea, but why are you generating your own CDR log's via AGI, and this is where I think you guys are hung up on using AGI, but asterisk does have it own MySQL tables and CDR reccords, why not during the isntall of vtiger ask for the asterisk database name and credentials and query them for the info, and vtiger should not be forcing all calls to record, asterisk gives us ways to record and not record calls, if you want to link to recordings fine but again you should be looking to see if a call was recorded, beyond a performance issue and potential duplication of whats already being done in the Asterisk, this ventures into a legal issue, a lot of places all parties must be notified and consent to call recording, with vtiger it forces the recording</span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">the general rule of thumb here is if you need user input like your making a IVR and logging what was entered then you need AGI, if your just originating calls and monitoring for inbound use AMI, in either case SQL should be used to get call record data</span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">AGI has it problems that you are unnecessarily dealing with, they are common for AGI, what if my agi script finishes before the call ends, what if the call ends before my agi script finishes and a whole host of other issues that you simply dont need to deal with for what your trying to do </span></span></span></div>
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<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
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<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:tahoma,arial,sans-serif;font-size:10pt"><b>From</b>: "Akshath T.A" <<a href="mailto:akshath.t@vtiger.com" target="_blank">akshath.t@vtiger.com</a>><br />
<b>Sent</b>: Wednesday, August 27, 2014 3:19 AM<br />
<b>To</b>: <a href="mailto:vtiger@camden.net" target="_blank">vtiger@camden.net</a><br />
<b>Subject</b>: Re: [Vtigercrm-developers] Asterisk Good News</span></span> </span> </span>
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<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">Hi,</span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-size:13px">From the logs, it clearly states that the extension - 101 was not found by your Asterisk server when AMI originate request sent from Vtiger Connector.</span></span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">In order to nail down the issue, can we have a online meeting today or tomorrow so that it would help us know what really is causing the problem. </span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">I will be available from 9:00 AM to 8:00 PM IST at my office. Please tell us your convenient time within this so that I can send you meeting link.</span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">Thank you.</span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> </span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">regards,</span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">Akshath</span></span></span></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt"> Vtiger</span></span></span></div>
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<a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a></blockquote>
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