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Sorry, forget Categories, using wrong version, but would still like
to know where to edit the Ticket Templates.<br>
<br>
Thanks<br>
<br>
<br>
Having inserted some categories in picklist values for Faq
Category. <br>
<br>
These are not displaying in edit view of Faq and therefore unable to
select anything other than General.<br>
<br>
And, Please where do we edit the templates for Tickets as below:<br>
<br>
<blockquote><img shrinktofit="true"
src="cid:part1.01020308.07080900@gmail.com" alt="" height="1"
width="1">Ticket ID : 7172<br>
Ticket Title : Test Problem<br>
<br>
Dear Administrator ,<br>
<br>
The Ticket is replied the details are :<br>
<br>
Ticket No : TT1<br>
Status : Closed<br>
Category : Big Problem<br>
Severity : Major<br>
Priority : Normal<br>
<br>
Description : <br>
Test description<br>
<br>
Solution : <br>
Test solution <br>
<br>
Regards<br>
Support Administrator<br>
<br>
<br>
</blockquote>
Many thanks<br>
<br>
Kevin<br>
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